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La Quinta Inn & Suites Seattle Sea-Tac Airport
- Hospitality
- Seattle, WA
About this business
Location details
2824 S 188th St, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Q no uvo. House quipi No uvo desayuno
Business response:
Thank you for your review and thank you for staying with us. We appreciate you! ST - GM
La Quinta at Seatac doesn't honor their bookings. I reserved a king room. When I checked in they put me in a room with 2 queen beds. When I went down and talked to the desk clerk I was told they were saving the king rooms for the handicapped. I said that a queen bed wasn't ok and she just looked at me. When I checked out this morning the person at the desk did not even bother to ask how my stay was. She asked if I wanted a copy of my bill and said I was good to go. Nobody mentioned anything about breakfast that was supposed ... read more
Business response:
Thank you for your review. I am sorry to see that you did not enjoy your stay with us and do apologize. In researching your reservation I see that you did, in fact, reserve an ADA Accessible room. We do like to keep those rooms available for guests that require ADA amenities and configurations for their stay, as we only have a few of these room available, so we ask if we can move guests to another room if they do not require additional access. We do always ask if we can move people from those rooms if they do not require it.... read more
The worst La Quinta I've stayed at. My bathroom had an awful stench. The duvet cover had a questionable brown stain. The carpet hadn't been vacuumed in awhile, as evidenced by all of the dirt and debris on the edges of the room. The only highlight of my stay here was the clerk when I checked in. She was very cheerful and made me feel welcome after a rough trip.
Business response:
Thank you for your review. I am glad you felt welcomed when you were here and that we were able to make your day better after a rough trip! I am sorry to hear about your room and do apologize. I will be sharing this with my Housekeeping Manager so we can look into why we did not have a sparkling, fresh room for you, again, my apologies. Thank you for staying with us, we appreciate you! ST - GM
Fair I was given a double beds room when I requested a king size. I was told from the front desk that it came from the 3rd party vendor that way, which is booking.com. I specifically requested a king size bed for my son who is a big guy. When my son asked how safe his car would be in the parking lot because of a sign that was posted outside, he was told to lock everything and not leave anything of value in the car, even a water bottle, which made him feel very uncomfortable. Of course he came out this morning and someone had... read more
Poor Living during this pandemic and having to travel for esencial work you are hoping that everyone does there part to keep us safe. The room looked it was occupied by someone else. The lights and a/c were already on. There was a spill on the counter and an empty can in the garbage. One of the towels was on the floor. I only had 2 hours to sleep before I had to get up for a 4 hour drive so I just laid down and took a two hour nap. Didn't want to waste time going downstairs and getting a different. Room. I hope I don't regre... read more
Business response:
I am so sorry to hear about your experience and do apologize. You should have had a spotless room. I will share your review with our housekeeping manager so we can ensure that this doesn't happen again. I hope you were able to get some rest. Thank you for staying with us, we appreciate you! ST - GM
Very Poor The fact the ac unit did not work. Other facilities were not open. The bed was comfortable
Business response:
Thank you for your review. I am glad you enjoyed our pillow-top mattress! Thank you for letting us know about the ac unit, I will let our maintenance department know to get that corrected right away. We look forward to being able to offer our other amenities in the future when it is safe and healthy for our guests and staff. Thank you for staying with us, we appreciate you! ST - GM
Don’t believe what you read! The property advertised a shuttle, I called beforehand to make sure and yet when I arrived at the airport with my dogs there was no shuttle. The person at the front desk suggested a cab , the cab cost 45 dollars and when I was questioning the front desk about why the ad said they had a shuttle and I had been assured there was one,,, her only response was at least we don’t charge for pets. All this ended up costing me an additional 90 for cabs that I had not planned on The pet policy is great.
Business response:
Thank you for your review, and yes, we love pets! I am sorry we were unable to provide shuttle service to you and am unsure as to whom you spoke with that told you our shuttle was running. We all look forward to a future where we are able to once again provide our extra amenities to our guests in the safest and healthiest manner possible. In the meantime, take care and we thank you for staying with us! ST - GM
Very Poor Blame corona virus. First floor room did not feel secure. If you needed a wheelchair (I didn't) the front desk said there were only steps and seem unconcerned as so far that was not a problem. Nothing decent to eat. I paid for a locked in price that couldn't be canceled as my reservation was made before the shut down most of the hotel. I felt some kind of monetary compensation was appropriate. I will never stay there again. Nothing really except it was walking distance for my business needs.
Business response:
Thank you for your review. I am sorry you did not feel secure on the first floor, was there any particular reason why that we could address? As for ADA accessibility, we are still able to take care of those in wheelchairs, however as you were not in need of one we didn't inform you of those options. I am sorry you were unhappy with your stay, these are difficult times and I hope you will consider staying with us again once we are all past this epidemic. Thank you. ST - GM
Disappointing Both the airport shuttle and breakfast were unavailable because of the coronavirus. However, a basic "take away" breakfast in a bag could have been offered, especially since all restaurants were closed. Eliminating the shuttle was a real hardship to most, who, like us, were stuck at SeaTac when our flights were cancelled. It seemed more like a cost-saving move, especially since other hotels still ran their shuttles. Our room key didn't work - and the clerk couldn't get it to work. She said to just have her let ... read more
Business response:
Thank you for your review. I am glad you found our room clean and comfortable! We do take the health and safety of our guests and staff seriously. In order to do our part in maintaining a sanitized environment for all we have had to eliminate many amenities that we could not keep pristine. We all need to do our part to end this deadly outbreak, despite the inconvenience. I hope you are keeping safe and that we can see you again once this is all over. Take care! ST - GM
Frequently asked questions about La Quinta Inn & Suites Seattle Sea-Tac Airport
How is La Quinta Inn & Suites Seattle Sea-Tac Airport rated?
La Quinta Inn & Suites Seattle Sea-Tac Airport has a 3.6 star rating with 9,791 reviews.
When is La Quinta Inn & Suites Seattle Sea-Tac Airport open?
La Quinta Inn & Suites Seattle Sea-Tac Airport is closed now. It will open tomorrow at 12:00 p.m.