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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pessimo Scarico del wc rotto Camera assegnata con 1 letto, ma prenotata per 2 persone Ambienti vetusti e malandati Piscina sporca e doccia non funzionante Niente
Business response:
Dear Laura, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager
no regresaría la limpieza, el servicio, el internet. la ubicación
Business response:
Dear Gabriela, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager
AC was horrible, cockroach in bathroom, and construction in room next to me? Breakfast could have been a little better. The AC in the room was crap - would not cool down until like 3 am!! And to top it off, there was a cockroach in the bathroom in the morning which forced the early 7:30 am check out The price was affordable for the one night
Business response:
Dear Mae, Thank you for sharing your feedback. While I’m glad to hear that you found our pricing affordable, I’m truly sorry for the issues you experienced during your stay. The problem with the AC and the cockroach in the bathroom are both unacceptable, and I sincerely apologize for the discomfort this caused, especially leading to an early check-out. I also appreciate your comments about breakfast, and we’ll take them into account as we work to improve our offerings. Your experience does not reflect the standard of service... read more
Fair Breakfast very limited
Business response:
Dear Eduardo, Thank you for sharing your feedback with us. Your feedback is incredibly valuable to us. We have recently enhanced the breakfast experience and selections and we regret to know that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests and your feedback will certainly help us achieve our goal. We appreciate you bringing these issues to our attention. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you... read more
Fair Cleanliness Location
Business response:
Dear John, Thank you for your feedback and for highlighting our convenient location. However, I’m sorry to hear that the cleanliness of our property did not meet your expectations. This is certainly not the standard we aim to uphold, and I apologize for the disappointment this caused. Please know that your comments have been shared with our housekeeping team so that we can address this issue immediately. We take your feedback seriously and are committed to making improvements. Thank you again for sharing your experience, and... read more
Pesimo trato, pesimo servicio y muy baja calidad Pésimo servicio. Camas incomodisimas. Los colchones super maltratados. Solicitamos toallas y tardaron dos horas en subirlas. Llamamos 3 veces y tuvimos que bajar a recepcion y no nos las daban. Adicional no nos hicieron el cuarto. Cuando llamamos para preguntar nos contestaron Muy groseros que no lo solicitamos. En ningún momento del check in informaron que para hacer el cuarto teníamos que pedirlo. La razón por la que nos quedamos en un hotel es por la comodidad. Este hotel e... read more
Business response:
Dear Maria Fernanda, Thank you for sharing your experience with us. I want to sincerely apologize for the numerous issues you encountered during your stay. It’s clear that we fell far short of meeting your expectations, and for that, I am truly sorry. The condition of the mattresses, the delay and difficulty in getting towels, the lack of housekeeping service, and the rude response you received are all unacceptable. We strive to provide comfort and quality service, and I regret that this was not your experience. I apologize ... read more
Dirty, musty smelling, and beleaguered. This place needs some investment. This time, the place was dirty and run down. Nice staff but the place has fallen into disrepair. We’ve stayed here several times before, and it was always fine. Not great, but fine for the price.
Business response:
Dear Ron, Thank you for your loyalty and for taking the time to share your experience. We truly appreciate your repeat visits, so it's disheartening to hear that your recent stay did not meet your expectations. While we're glad you found our staff to be nice, we sincerely apologize that the cleanliness and condition of the property were not up to the standard you’ve come to expect from us. We understand how important it is to have a clean and well-maintained environment, and we regret that we fell short this time. Please kno... read more
Ça coûte pas cher, ça vaut pas cher. Personnel à la réception qui n’ont aucun intérêt à te servir. Lit minuscule. Impossible de changer de chambre. Déjeuner médiocre. Situation géographique. 4km du Saw Grass Mills.
Business response:
Dear Gilles, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely... read more
Update the rooms The location and breakfast
Business response:
Dear Calpurnia, Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our location and breakfast offerings. We appreciate your honest feedback regarding the need for updates to our facility and rooms. We understand the importance of maintaining a modern and comfortable environment for our guests, and your comments will be taken into consideration as we plan future improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better e... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.