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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hotel très sale J'ai pas aimé les cafard dans la salle de bain et le sol très sale.
Business response:
Dear José, Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is incredibly valuable to us. We appreciate you bringing these issues to our attention. Rest assured that improvements are underway to enhance the overall experience of our valued guests. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it's concerning to learn that we fell short of your expectations. We hope yo... read more
This hotel has seen better days room was noisy and could hear other doors closing due to gap under our door. Room and hotel were very run down with many patches in the walls etc. Hallways were dirty and not vacuumed...as could see items and wrappers in hallway. Breakfast they ran out of regular coffee and tables were a mess, not cleaned. Also screaming kids in lobby / breakfast area. not alot other than it was close to a concert we attended.
Business response:
Dear Lisa. Thank you for bringing these concerns to our attention, and we appreciate the opportunity to address them and improve our services. I'm truly sorry to hear about the discomfort you experienced during your recent stay at our hotel. Ensuring a comfortable and relaxing stay for our guests is our top priority, and it's clear that we fell short of meeting your expectations in this regard. Please know that your comments will be addressed with our housekeeping and front desk teams to ensure that immediate action is taken... read more
Fair Falta de limpieza al momento de recibir la habitación, se encontró excremeto de animal.
Business response:
Dear Sanchez. We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. Rest assured, I will personally address this matter with our housekeeping team to ensure that thorough inspections and cleaning protocols are followed diligently to prevent such occurrences in the future. We hope you will consider giving us another chance to provide you with a m... read more
Won’t stay here again! The room was smelly, and the bathroom was nasty. The tub surround was dirty and the mattresses were uncomfortable! Not much!
Business response:
Dear Robert. I sincerely apologize for the unsatisfactory conditions you encountered during your stay with us. It is distressing to hear about the unpleasant and the discomfort you experience during your stay. We deeply value your feedback as it helps us identify areas for improvement and make necessary changes to enhance the quality of our accommodations and services. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future. Sincerely, Hotel Manager
Bad the room and the facility were nasty. For such a nice area, this place stands out
Business response:
Dear Joe. I apologize for the disappointment you experienced with the cleanliness of our room and facilities. Providing a clean and comfortable environment is a top priority for us, and it is regrettable that we did not meet your expectations in this regard. Your feedback is valuable to us, and I assure you that we take it seriously. We will address the issues you've raised with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. Improvements are underway to enhance the overall exp... read more
Fair
Hôtel à fuir!! La chambre qui nous a été attribuée était un chambre pour handicapés (c’est bien que ça existe mais pas adapté pour nous!) Un petit lit pour deux La chambre était sale (les sols) Des trous dans la moquette Pas de baignoire Abbatant des toilettes cassé Un bruit de Climatiseur intenable Très très cher pour cette prestation plus que médiocre ! Honteux Et je suis agent de voyage et je sais de quoi je parle !! Rien
Business response:
Dear Auriana. As a travel agent, your insights are invaluable to us, and I regret that we did not provide the level of service and quality that you rightfully expect and deserve. Please know that your feedback will be shared with our management team so that we can take immediate action to address the issues you've raised and make necessary improvements to enhance the quality of our accommodations and services. We value your patronage and your expertise as a travel agent, and we hope to have the opportunity to regain your tru... read more
Mauvaise état général
Business response:
Hi Rose. We apologize for the inconvenience caused by the condition of our pool during your stay. Ensuring a clean and well-maintained pool area is important to us, and we regret that we did not meet your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address the issues with our pool maintenance team immediately to ensure that the necessary steps are taken to improve its condition. Thank you for bringing this matter to our attention. We hope to have the opportunity to welco... read more
Funky The hotel was filthy and smells like mold and animals, everywhere was dirty the bedrooms the elevator everywhere. The staff were wonderful
Business response:
Dear Artisha. Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our staff to be wonderful. Providing excellent service is a top priority for us, and we're glad to know that our team made a positive impression on you. However, we're deeply sorry to hear about your experience with the cleanliness of the hotel. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this r... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,549 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is closed now. It will open at 9:00 a.m.