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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pésimo servicio Fue la peor experiencia, llegamos al hotel a media noche, éramos 4 personas en una sola habitación y resulta que la habitación solo tenía una cama, el joven que nos atendió (David) primero nos cobró y luego dijo que no podía solucionarnos, que mejor nos fuéramos del hotel y que no nos podía devolver el dinero. Luego de horas de discusión nos pusieron un catre para poder dormir un poco mejor, la forma en que quedó la habitación fue totalmente en contra de la salud ocupacional, no se podía ni caminar dentro. Y ... read more
Business response:
Dear Karla Vargas, Thank you for your feedback. We're disappointed that you feel your experience with us was less than ideal. I am saddened to see such a review after David went out of his way to assist you on a sold out night when you booked the wrong room type for your group. As explained upon check in, due to Covid, our cleaning staff does not go into your room while you are occupying the room, but we would gladly replace any linen and towels you need at the front desk. Thanks again for your time General Manager
Fair
Fair
Horrible drug addicts hanging all around the front desk was rude room outdated bed uncomfortable pillows flat The need to be more welcoming I was with my family on the app is says I would have a pull out bed I paid extra for it and then I get there the man says he doesn’t know what I’m talking about No let out beds in no room very rude the room looks So old everything is so outdated they need to buy better beds so uncomfortable I didn’t like anything
Business response:
Dear Dominique, I’ve received your review of La Quinta Sunrise Sawgrass Mills. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Being that we do not charge for pullout beds/rollaway beds, I feel there may have been some confusion in your booking. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, General Manager
Hotel needs upgrades. I didn't like the comforters that were like a thicker sheet and the room was dirty. The location of the hotel.
Business response:
Dear Rheta I’ve received your review of La Quinta Sunrise Sawgrass Mills. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerel... read more
Poor The pull out couch was very dirty. The carpets are really dirty. I didn’t even want to take a shower there. The location was good. No breakfast.
Business response:
Dear Jennifer Thank you for choosing La Quinta Inn & Suites Sawgrass for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the carpet and couch, Rest assured that I will be speaking directly with all the team members who played a role in your experience. It is our responsibility to assure that our guest feels assured and optimistic about their stay with us. I will use your feedback to help us understand and develop winning hab... read more
I would never stay here again. The elevator and the hallways of the hotel were FILTHY. There were patrons walking around without masks. Our room was NOT ready at 7:30pm. We had to ask for more pillows because the room only came with 2 VERY flat pillows.
Business response:
Dear Daphne, I’ve received your review of La Quinta Sunrise Sawgrass Mills. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, General Manager
Very Poor We had zero towels in our room when we checked in. Asked front desk and handed a STACK of hand towels- told there was a towel shortage ????
Business response:
Dear Richard, I’ve received your review of La Quinta Sunrise Sawgrass Mills. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, General Manager
Poca higiene Mejor limpieza, soy Asmática y me sentí muy mal en la habitación por la poca higiene profunda. Ustedes dicen que ofrecen desayuno, más no es así, hace un año que no dan ese servicio
Business response:
Dear Valued Guest, I’ve received your review of La Quinta Sunrise Sawgrass Mills. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, General Manager
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 8,748 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is closed now. It will open at 9:00 a.m.