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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible stay. Would not recommend staying here unless you like roaches The food could have been better, the cleanliness needs to be address and hotel needs to be exterminated Breakfast was horrible and limited variety, bathroom had roaches coming from underneath baseboard and floors were not cleaned. Room a/c was not working properly.
Business response:
Dear Denisha. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We sincerely apologize for the inconveniences you encountered during your stay. Rest assured that improvements are underway to enhance the overall experience for our guests. We have recently finished with carpet cleaning on the entire hotel. We also have enhanced the breakfast experience selections - now added 3 choice of cereals, choices of breads and bagels with jelly spreads, peanut butter, cream cheese, butter, orang... read more
Disappointing. I had to wait for a long time in order to check in because there was nobody at the front desk. The AC in my room did not function properly and I was hot all night. The Hotel and rooms were a little beat up and could use some repairs. Location was good
Business response:
Dear Sergio. We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. We deeply regret the delay you encountered during check-in due to the absence of staff at the front desk. This is not reflective of the level of service we strive to provide, and I assure you that we will review our staffing procedures to ensure that our guests are promptly atten... read more
Fair Que no tiene servicio de limpieza día a día, sino cada 3 días. La ubicación
Business response:
Dear Vera. We thank you for sharing your feedback with us and bringing up the concern regarding our cleaning service frequency. We appreciate your feedback and understand the importance of maintaining a clean and comfortable environment for our guests. Your feedback is valuable to us, and we will certainly review our cleaning service policy to see if there are ways we can better accommodate the needs of our guests while maintaining our standards of cleanliness and efficiency. Thank you for choosing to stay with us, and we ho... read more
Poor The room smelled bad, A/C didn't work properly, Breakfast less than expected, too simple. Terrible housekeeping. The location
Business response:
Dear Edin, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. I'm sorry to hear about the concerns you experienced during your stay. We take guest feedback seriously and strive to provide a comfortable and enjoyable experience for everyone. Please accept our sincerest apologies for the inconvenience caused by the issues you mentioned. Your feedback is valuable to us, and we appreciate the opportunity to improve. We hope you will consider giving us another chance to exceed your expecta... read more
Normal. Olía a humedad, y el desayuno podria ser mejor. La ubicación!
Stay here as a last resort Place is far outdated. Had a weird odor throughout the halls and room, very stale. Customer service representative was snappy and rude. Proximity to the venue.
Business response:
Dear Josh, Thank you for taking the time to tell us about your experience of your recent stay. We appreciate the time you took to share your concerns and we sincerely apologize that your experience did not meet your expectations; please allow me to express our sincerest apologies. Your feedback is very important to us as a valued hotel guest. We are now under new hotel ownership and new management, and we goal to meet and exceed the expectations of our guests. We aim to uphold the highest of standards, and provide you with t... read more
Fair We requested a King size bed and they gave us 2 full size beds
Business response:
Dear Benjamin. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We sincerely apologize for the inconvenience you experienced. We have not noticed that you booked a room with 2 doubles beds when you made your reservation online. Possibility that a room with a King is already sold out at the time of your booking. We still hope you had a memorable stay with us and please reach out to us directly so we can assure you that your room of choice will be booked to you the right way. Sincerel... read more
Pésimo hotel no vengan, queremos reembolso el hotel tiene mal olor, alfombras sucias y manchadas, la habitación tiene un olor terrible Nada
Business response:
Dear Oswaldo. We thank you for sharing your feedback with us. We are sorry to not fully meet your expectations. Your comfort is of the utmost importance to us, and we regret that we fell short on these regard. We aim to uphold the highest of standards. Rest assured that improvements are underway to enhance the overall experience of our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager
No lo recomiendo Las instalaciones son muy viejas y descuidadas. El olor a humedad es terrible. Se supone que incluye el desayuno pero no hay opciones para comer, bajamos y solo había tostadas y jugo. Las camas tienen colchones que se hunden y por ende son muy incómodas. La limpieza no es una prioridad para el hotel. Nada, no lo recomiendo. Las fotos no reflejan la realidad del hotel. El precio no es acorde a la experiencia vivida.
Business response:
Hi Cynthia, We really apologize for the inconvenience happened during your stay. As we just took over this property and we are doing major changes to the property. If you can elaborate which pictures are not matching the property, that will be a big help to understand. We do have really good continental breakfast hear but not sure why you experienced That. like we do have choices of bagels, breads, cereals, Egg patties, apple orange juices, of course peanut butter, jellies, cream cheese, butter, delicious waffles, cinnamon r... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,549 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is closed now. It will open at 9:00 a.m.