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La Quinta Inn & Suites Tomball
- Hospitality
- Tomball, TX
About this business
Location details
14000 Medical Complex Dr, Tomball, TX, 77375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi, Thank you for your feedback. We're sorry your was not satisfactory, we will strive to do better! Have a good day,
Really run down Heater noisy Television static and couldn’t get a clear channel; every channel had background noise
Horrible bed! I chose this property because it is in the Wyndham family and there is usually a Wyndham bed which assures me a good night sleep. Also the walls were paper thin and it was a very loud property, especially in the middle of the night
Business response:
We are devastated to hear you had such a bad experience with us regarding your overall stay. Feedback such as your gives us the opportunity to maintain and improve upon the degree of services we provide our valued guest. Again,we are sincerely sorry for your negative experience during your stay. Best Regards, Antionet Buffin Guest Services
It was not clean the bathroom at all we had to change rooms in the bathroom still was not clean
Business response:
Thank you for taking the time to advise us of your recent stay. We are extremely sorry for the frustration and inconvenience we caused due to unclean bathrooms whilst staying at our hotel. I have shared your feedback with our housekeeping supervisor to ensure that is addressed. Once again, thank you for your time and valuable feedback. We will assure that you get the best services on your next visit. Best Regards, Antionet Buffin Guest Services
Internet was not working the entire time I was here They are apparently in the process of a remodel Even the tv in the room needs to be replaced.
Business response:
Thanks for visiting the La Quinta Tomball hotel.We regret that you left the hotel with a registered complaint for the quality of our internet and tv services. We assure you the issues have been addressed and fixed. We hope you give us another chance to provide you with a better degree of services. Best Regards, Antionet Buffin Guest Services
Room was warm not cool or cold enough. Bathroom had rust stains, for price we paid we could of stayed somewhere else nicer.
It was an overpriced hotel that wasnt nearly as nice as the photos and wasnt properly staffed. The people hardly knew what to do, friends stayed the same night and had multiple issues with there door not opening resulting in us having to let them stay in our room until around 1 am
Business response:
Thank you so much for taking the time to review La Quinta Tomball. We are sorry for the inconvenience we have caused you and your friend during your stay. We are in process of renovations and have a few new staff members that are still in training. I really hope we will see you once the renovations are complete.
Business response:
First let me thank you for taking the time to rate La Quinta Tomball. I'm sorry you did not enjoy your stay. I know were a currently under renovations, but I hope once we have completed the renovations you will give us another chance.
Upon arrival, the check-in person/desk clerk immediately told me I did not have a reservation and then attempted to move me on in order to wait on the next person - no long line, just one person behind me. A second clerk (very friendly) came to the front desk and found the reservation made through Expedia and found us a room. She said they have had problems with Expedia reservations since they changed to Wyndham. The room was very disappointing - nothing like expected or shown in the pictures; it was very no-frills, and one ... read more
Business response:
Valued Guest, thank you for taking the time to review La Quinta Tomball. I am truly sorry for the experience you had here at the property. We are currently going through renovations and we are still trying to work out all the kinks in the rooms. We still have a lot to do. We look forward to seeing the outcome, and we hope you give us another chance.
Frequently asked questions about La Quinta Inn & Suites Tomball
How is La Quinta Inn & Suites Tomball rated?
La Quinta Inn & Suites Tomball has a 4 star rating with 1,500 reviews.
When is La Quinta Inn & Suites Tomball open?
La Quinta Inn & Suites Tomball is closed now. It will open tomorrow at 9:00 a.m.