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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Staff needs to meet national standards Toilet did not work , beds were not made and no clean towels , 2 spererate room and got billed 17.00 more for 1 room Clean room
Business response:
Hi Robert, Thank you for sharing your feedback. We investigated your claim and found it to be inaccurate, as our front desk associates never received any complaints about the toilet, they did inform you that due to Wyndham green policy, we make beds and change towels on the third day unless the guest request otherwise. Regarding the difference in price, both our front desk associate and booking.com explained the price fluctuations as you booked the rooms on two different dates. We sincerely request you refrain from making in... read more
Needs a deep cleaning Infestation of roaches in the room bed was itchy
Business response:
Dear Guest, I'm deeply sorry to hear about your experience. We take matters like this very seriously. Our team will promptly address the issue and ensure a thorough inspection and treatment. Your comfort and satisfaction are our top priorities. Please don't hesitate to reach out if you have any further concerns.
Disappointing Der blev solgt nako fra stedet af en beboer som holdte pooldør åben med en sten og taget i døre
Bad The staff were very rude and unprofessional!
Business response:
Hi Robinson, Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Terrible I didn’t stay I canceled and went to another room The guy checking me in was rude Property was great
Business response:
Hi John, Deeply regret to learn of your unfavorable experience during your recent visit, and we sincerely apologize for any inconvenience you may have encountered. We are pleased to hear that you found our property to be exceptional, but we are truly disheartened to hear about the discourteous service you received during check-in. Your feedback is invaluable to us, as we continuously strive to uphold the highest standards of guest satisfaction. Please rest assured that we will address this matter with our team to ensure that... read more
Not good Too much noise at night! It was late at night and it was noisy! Counter people not friendly. I had rented the room for two nights and I told them I was not going to need it first night I was told they were still going to charge me. Second day they called to see if I was going to use room. I was already charged for both nights it didn’t matter if I was going to use it or not. They couldn’t rent it out! I felt I would be charged and give the room to someone else! Not happy with situation
Business response:
Hi Rita, Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
I will not be staying here again First room the tv did not work and had to go back to the desk after already waiting to get checked in to get another room. The AC unit was extremely loud every time it kicked on The breakfast was minimal The towels for showing were much too small Lots of noise from other guests The only good this was the location
Business response:
Hi Jennifer, We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our g... read more
Disappointing Uno de los aires acondicionados no funciona correctamente, y las instalaciones no estaban cono esperaba ya que aparte una suit y esperaba algo mejor, mi hijo pasó calor gracias a esto El tamaño
Business response:
Hi Crysthian Tenemos altos estándares de hospitalidad y servicio y nos esforzamos para darle la mejor experiencia al mejor valor. Muchas gracias por la información sobre nuestro hotel. Su voz es tan importante para nosotros y esperamos que regrese para que podamos tener la oportunidad de proporcionarle una experiencia de 5 estrellas.
Overcharged See above Overcharged and still no refund
Business response:
Hi Joyce, I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns please call up the property for the resolution.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.