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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Small improvements would make the place great. The mattresses were very hard, we likened it to a sheet laid over a piece of plywood. They have what looked like home type mattresses and box springs. Photo number three under lobby shows u. The pillows deflated upon use so no support there either. We stayed a business week and my hips and back were killing me the whole time. They have a strange deposit of fifty dollars they take from you on top of your stay so have extra money on your card, they do take it out of your account. ... read more
Business response:
Hi Tracy, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We have also noted your feedback on areas of improvement, we appreciate your pointing that out - it gives us a better perspective of our property. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.
It was just not clean We had blood (or similar) stains on the bathroom door
Business response:
Hi Patrizia, We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Poor Dirty. The toilet had what looked like urine at its base. The shower wall had something like thick residue from shampoo or something, extremely POOR lighting. The bulbs were subpar. The bed was tattered. The light fixtures had filth at their base. The fridge wobbled and didn't cool properly. I'm not confident that all the linen had been changed.
Business response:
Hi Ingley, Sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our guests hav... read more
Fair
Disappointing It wasn’t very clean. The front desk staff was very rude and unprofessional. They allow pets so pet hair was almost everything including the cart to load/unload your luggage. Breakfast didn’t have very many options at all. Staff cut in front of guests to make sure he ate and got food. My original reservation got canceled without my knowledge. The air conditioner in our room was leaking so the whole floor on that side was soaked. The location. It was near a lot of places to shop and eat.
Business response:
Hi Tess, Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Disappointing Needs a deep cleaning. Everything was close by walmart heb and food places
Business response:
Hi Ordaz, We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
It was ok but not great like it has been in the past. Our room was humid and at times it smelt like the sewer was backing up and the complementary toiletries were dirty. Looked like someone put them there right when they finished cleaning the toilet. There was even a tiny gem on the dirty bottle. Maybe came off their nail? The staff is always nice and I love that.
Business response:
Hi Crystal, Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Short The breakfast was not good and the halls smelt like smoke The beds and the location
Business response:
Hi Patricia, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Overall I feel my stay was just below average. I did not get the room I requested. (Which I paid extra for). The ice machine on my floor was broke and I was told I could go up or down to get it. I’m sorry the tone of the employee was terrible. The carpeting in the room was very wet and had an oder to it. Location
Business response:
Dear Guest, Glad to know that you liked our location. However, this is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.