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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
My families stay at this property was extremely unpleasant and nothing close to what was advertised The first thing was the staff were rude especially when it was time to check in. They gave instructions on how all refunds would be given on the credit cards on file then once you checked out and left the property they stated that they could only do cash. Which created a problem since we live out of town. The next thing we’re the other guests who walked around in just their under garments, did inappropriate things while childr... read more
Business response:
Hi Griffin, Deeply sorry for the other difficulties you encountered with our services and other concerns. We have shared your concerns with the appropriate individuals, and we have taken action to ensure this is not repeated so that we are more consistent in our service levels. We appreciate your feedback and patience. we hope you will consider giving us another opportunity to provide you with the outstanding hospitality you should always receive from us.
Fair
Disappointing
Bad I booked a room! Broke down on the highway! Called to cancel! Was on the side of the road, and they wouldn't work with me! Had to pay for the room anyway! Won't stay there again!
Business response:
Hi Dana, I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. If you have any further concerns please call up the property for the resolution.
Bad the room was nasty had roaches floor was soak and wet had to change the ac unit toilet wasn't working properly That it was near my family
Business response:
Hi Zhian, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.
Bad
Fair Breakfast was limited. Dealing with staff about shipping clothes that were left was ridiculously expensive. Location
Business response:
Hi Karen, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate these issues and will take the required measures. We hope to serve you better next time.
The property needs to be updated for the price that you pay The chairs were worn out in the dining room. The boxsprings to the bed was creaking. Every time we moved on it it was clean, and the staff was great, but you could just tell it was outdated for the price not happy. staff was great and the location was great to visit family
Business response:
Hi Shawnna, We appreciate your kind words regarding our staff and convenient location, as we strive to deliver excellent service and create a comfortable atmosphere for our guests. We apologize for any inconvenience caused by the worn-out chairs in the dining room and the creaking boxsprings on the bed. We understand the importance of maintaining our facilities to the highest standards, and we will address these issues promptly. Your feedback regarding the outdated feel in relation to the price paid is valuable to us, and we... read more
not up to normal for brand not clean convenient and like brand
Business response:
Hi David, Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.