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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The living room tv did not work when we arrived in the afternoon. I called the front desk and they sent maintenance, the man said he would bring us a new TV so the remote would work but he didn't come back. I called the next morning and the front desk could not give me a clear answer if this issue would be resolved. The card to my room randomly stopped working and the front desk staff made it seem like it was my fault it happened. The sink leaked, there were hardly any outlets and they closed breakfast an hour ... read more
Business response:
Hi Zamora, We can't thank you enough for the time you have spared for us to write the review. However, we are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. We will speak with our team to ensure that similar incidents will be prevented in the future. Hope you will give us another opportunity to provide you with a better stay.
Nice people. Wished that jacuzzi feature was correct. False advertising of Jacuzzi. Have the channels came with a child block code- no one had it- so TV was tricky Quite and every one sweet and helpful.
Business response:
Hi Mimi, Appreciate you for sharing your feedback about the Jacuzzi experience. We apologize for any inconvenience caused by the lack of child block code on the TV channels, which made it difficult to navigate. We understand the frustration this may have caused and will make sure to address this issue to ensure a more enjoyable and hassle-free stay for our guests in the future. Your input is valuable to us, and we appreciate your patience and understanding.
Don’t stay here!! Is did not like this hotel at all. Will never stay here again. The rooms weren’t as clean as we thought they would be. Pictures looked great but was not up to par. The staff was rude when asking for extra towels so I wasn’t happy about that. Hot shower.
Business response:
Hi Josh, Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future
Bad The facility was nasty and dirty! My bed had bed bugs and hair. Sheets were completely dirty. Still waiting on a refund, IF approved!
Very disappointed in this hotel. The entry light in the room did not work. We had to have the light bulb replaced. Another light fixture did not turn off. We unscrewed the light bulb in order to turn off the light. Our room key did not work 2 out of the 4 days we were there. We had to obtain new keys. One of the flood lights outside of the hotel shone onto our room every night. The bathroom was outdated and dingy.
Business response:
Hi Troy, Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.
Fair bugs in the bathroom roku tv
Business response:
Hi Synola, Thank you for your review and feedback about the service received from our team. We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.
Bad Customer service at front desk was terrible checking and out. Tried to explain deposit had already been paid, said no and I had to put on a card anyway. Need refund on 1st payment Well found some kind of bug on side of bed. Pic below. Showed to front desk, she raised back and said get that away from me I' 7mos. Pregnant. I didn't touch it I said to her
Business response:
Hi Brown, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate these issues and will take the required measures. We hope to serve you better next time.
Disappointing No noise insulation, could hear everything Quiet location
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. Please accept our apology for the issues you encountered regarding the unpleasant sound. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
The hotel was adequate and meet my needs but didn’t uphold my standards. old, not kept well, not all the lights worked, Shower head was bad, floor seemed very dirty friendly staff and quiet environment
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our friendly staff. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open tomorrow at 12:00 p.m.