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La Quinta Inn Terrell
- Hotels
- Terrell, TX
About this business
Location details
1614 Hwy 34 South, Terrell, TX, 75160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor No one was in the building or in the front desk. When I was checking out at 6 AM? I was told by the breakfast server. That no one is at the front desk at that time and I found two black bugs in the bed.
Business response:
Hello Ortiz, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN TERRELL. It’s disappointing to see you were displeased with your stay, resulting in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You pointed out the front desk was unattended and you encountered bugs. Please note that we work with a pest control company who regularly treats the property for pest... read more
Bad The people are racially profiling and rude even the manager
Business response:
Agent Property ID (Copy/Paste from Medallia) Date of review Guest name Expedia Date you issued reply Notes
Noise and smell Room had a smell of rubbing alcohol the bed was horrible. Room was next to Waffle House and lots of noise. Totally different feel from room 2 months ago. Not much.
Business response:
Hello Haskell, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with the bed not being to your liking, the unpleasant odor in the room and other concerns mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the o... read more
Disappointing
Fair
Our stay was enjoyable okay The breakfast could have been better. The breakfast could have been a little more that could have had like a hot iron with a waffle maker but other than that it was okay the service as far as checking in they were very helpful very friendly great people.
Business response:
Dear Juanita, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TERRELL. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our helpful and friendly staff. You indicated that you were unsatisfied with the breakfast being a little better. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have... read more
It was just one night The front desk clerk upon arrival was very rude. The bathroom was dirty, faucet, toilet seat. The mattress needs to be replaced someone obviously occupied that room for an extended period of time as there was a significant sized dip in it so I basically slept in a hole! Access
Business response:
Dear Melissa, Thank you for your feedback following your experience with us at the RED ROOF INN TERRELL. We appreciate your kind remarks about our accessibility. On the other hand, in response to the poor service you received, the lack of cleanliness and the ill shaped mattress, we sincerely apologize for the less-than-ideal experience. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, so as to prevent any future occurrences. Know that your voice is of tremendous impor... read more
Don’t do it. Pay the extra $15 and go somewhere else. The minute we walked in to room, a roach ran across the floor. People using drugs hanging outside the entrance/exit. Nothing. We left after being in the room 1 minute. We were still charged $70. What a scam.
Business response:
Dear Vanessa, I deeply regret learning about the unsatisfactory experience you encountered during your visit at the RED ROOF INN TERRELL. Please accept our heartfelt apologies, as this situation is truly unfortunate. We are committed to thoroughly investigating the matter and taking the necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to i... read more
Don’t come stay here if full of roches The place was filthy and I had roches in two different rooms.the staff was rude I will never stay here again
Business response:
Dear Andres, I appreciate you sharing your feedback following your stay at the RED ROOF INN TERRELL. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the encounter you had with our staff. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you h... read more
Frequently asked questions about La Quinta Inn Terrell
How is La Quinta Inn Terrell rated?
La Quinta Inn Terrell has a 3.9 star rating with 1,871 reviews.
When is La Quinta Inn Terrell open?
La Quinta Inn Terrell is closed now. It will open tomorrow at 12:00 p.m.