This profile has been claimed by the business owner or representative.
La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Save Your Money Customer Service was rude, you can hear the passing traffic in your room, breakfast was of poor quality, and not accommodating to someone with food allergies, diabetes, or other health restrictions. In addition, it is in a space that you actually have to travel pass it and make a U-Turn to get to it. Finally, for the money that this hotel charges it is definitely not worth it. The bed were comfortable
Business response:
Hi, Rantangie. We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Poor
Fair Breakfast was poor options
Business response:
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast. Please do come see us again.
Bad
Very Poor For breakfast, they don't serve meals like yogurt and coffee, but only dessert. I don't know
Business response:
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I will not be staying there again. AC didn't work. Swipe keys had to be reprogrammed every night. Breakfast was all prepackaged sugary foods. Nothing other proximity
Business response:
Hi, John. Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rece... read more
Not worth $400 The first room we were put in stunk like smoke, the second room had a very noisy air conditioner, broken chair, and doors. The pool and the beds were comfortable. Room was clean.
Business response:
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoki... read more
Seven Minutes from the Beach No complaints I appreciate the location of this property The hotel is seven minutes from the beach
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our location and comments about our property. Guest comments such as yours help us to continuously improve. Thank you for your business.
Disappointing Room very sparse, no coffee maker, furniture dated and with storage drawers not working smoothly, big problem getting towels replaced - and not of good quality at all Staff was fine - did what they could with respect to Covid constraints
Business response:
Thank you for being a valued guest and for providing us the feedback regarding our staff and also our furniture. We hope to someday have another opportunity to host your stay.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.