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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
AC unit was so loud we couldnt sleep. No windows to open so it got too hot without the AC. Beds and pillow not very comf AC unit, beds
Business response:
Hi, Jason. Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more
Poor
Very Poor the cost for a stay in hotel as run down as this was robbery the girl at the front desk was very friendly and helpful
Business response:
Hi, Melissa. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Staff was rude and not helpful The facility is run down furniture broken and staff that don’t want to be there. Stay away.
Business response:
Hi, Junior. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
For a Wyndham affiliated property not so great… “Breakfast included” was a joke. Due to COVID nothing really available. Not even packaged pastries. Coffee was HORRIBLE. Orange juice from machine HORRIBLE - basically water. Guests were going out for coffee and food to bring back. Breakfast information should be updated to fact that there isn’t breakfast during COVID time. Affordable all things considered compared to other properties in beach town area but getting to it from Maryland was difficult- link to address on Booking.c... read more
Business response:
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff as well as our bed. Please do come see us again.
Bad Horrible. Room had a lot of hair everywhere. We asked to get a different room but they refused. They cleaned that room again while we were waiting in the lobby. After that we went again into the room but there was still hair everywhere. Manager was rude and refused to talk to us. He was hiding in his office and didn't want to come our and speak. We tried to get our money back and leave. Denied. After 15 minutes Manager did come out of his office and said that he is kicking us out without giving our money back. DO NOT EVE... read more
Business response:
Hi, Eugen. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
They STOLE $450 from me AFTER I checked out in unfounded charges! They stole $450 and I am now fighting to get it reversed Location. My daughter was in the ICU
Business response:
Hi, Smith. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
They stole money from me after check out Everything. Nasty customer service. And they stole $450 from me after I checked out Nothing. Rude staff. Dead hotel. Minimal guest
Business response:
Hi, Smith. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.