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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Sucio Nada
Business response:
Hello, Abraham. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Bad I never wrote bad, but this time I will write, this guy at the reception 01.05.2022 , from the first seconds said put on a mask, i know he has masks in reception for guests, I didn't have a mask and he said that I should go to the pharmacy and buy a mask, I put my T-shirt on my face, because I was very tired from the road, he did not say which room and about breakfast, i had to ask where is my room on which floor and where is the loundry, he answered with such a look on his face that I live for free here, I was looking f... read more
Business response:
Thank you for you feedback, upon check-in you ignored the 5 SIGNS at the entrance informing you that face mask/covering is required while checking in so my staff informed you that you have to wear a face mask/covering, doesn't mean he dislikes Asian people or anyone for that matter. He also went over the hotel policy with you before you signed it and on there it talks about what is offered for breakfast, and the time breakfast starts and ends. You asked if there was a laundry room on site and you was told yes on the second f... read more
The Smell. Smoking in the rooms. Hallway smell like cigarettes and weed.
Business response:
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
Worst hotel experience ever. And I travel ALOT. RUDE RUDE RUDE STAFF. No amenities in hotel. I’ve never been in a hotel where I had to order out just to get utensils so I wouldn’t starve for 2 days HORRIBLE STAFF. The manager DAVE EVEN WORSE. It was a HORRIBLE experience since I booked the property and will NEVER stay again, I travelled for work from FLORIDA & hoped my stay would finally give me some rest after 22 hour drive and I was wrong. Rude staff, no utensils, I had to order Chinese food just to be able to have disposa... read more
Poor The staff no good Clean room
Business response:
Dear, Terry. We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodation... read more
okay for and 8 hour stay, would not stay again the hallways smelled like smoke and marijuana location
Business response:
Hi, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow s... read more
Bad Non accommodating Horrible service and heat didn’t work
Business response:
Hi, Shana. We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations.... read more
Disappointing
Bad I called and expressed my experience. Would like someone to get back to me regarding this.
Business response:
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.