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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Somewhere to stay! The staff would stand around watching you walk to your room! The hot tub didn’t get hot! The tub water wouldn’t go down when we took a shower! Room was musty. The breakfast was plain the orange juice machine was broke so we only could have apple juice or cranberry juice. There was only one cereal which was corn flakes no variety!
Business response:
Hello Tavia, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
it wasn’t restful but price was good the amount of noise at all times. couldn’t even sleep with everyone talking loudly in the hallways the convenience
Business response:
Hello Melody, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Fair The towels were cleaned but very stained. THE drain in the sink and shower tub need to be looked at. VERY VERY SLOW DRAINING.
Business response:
Hello Smoly, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!
Poor Room not made up daily. Had to ask for fresh towels. When received towels were warm from dryer but still damp.
Business response:
Hello Sharon, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with ... read more
Never stayed in the room with a king bed
Very Poor Dave the Manager is very rude, as I was explaining from an email that booking.com wrote stating the Manager could waive the cancelation fee. The Manager Dave didn't acknowledge me . He repeatedly stated call booking.com. I explained again I did speak to booking.com regarding the added room which he has the authority to waive that second added room fee. I only needed one room with 2 queen beds . Dave the Manager talks down to people. Never stayed in the king bed room. I stayed in a room with 2 queen beds. Check your... read more
Business response:
I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,
Good enough for 4 hours of sleep The room was cold and the sheets looked dingy .
Business response:
Know that your voice is of tremendous importance to us and we value your comments about our room and also our sheets. We hope to see you again in the future.
Poor Dave the Manager is very rude, as I was explaining from an email that booking.com wrote stating the Manager could waive the cancelation fee. The Manager Dave didn't acknowledge me . He repeatedly stated call booking.com. I explained again I did speak to booking.com regarding the added room which he has the authority to waive that second added room fee. I only needed one room with 2 queen beds . Dave the Manager talks down to people. It was comfortable. Bathtub was dirty. Nick Was very accommodating and his customer serv... read more
Horrible place, horrible service. Lied about breakfast, try to get extra charges. AVOID AVOID AVOID. The guy at the desk was rude and unhelpful. (The indian guy that came later was good). But when I arrived, the man was a jerk. I tried to cancel, but then you would charge me a day. Secondly, you lied about the breakfast. I rented because I thought it came with breakfast. Not true. And when I ask about it, no real answer. My last day, I was thinking about extending, just because of convenience. I had booking.com open and abou... read more
Business response:
Hello, Terry. We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodatio... read more
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.