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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very disappointed. We used to love coming here every year. SPA was cold. Price was high vs value. Breakfast was bad. Staff was condescending and rude when confronted about issues with towels and the SPA being cold.. Location is great. Fairly clean. Have had great experiences here in the past.
Business response:
Hi, Jason. Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
There were ants inside the bed. This wasn’t discovered until the morning. Not acceptable! Will notify Board of Health an Unhygienic!!!!! Bugs in bed. Nothing
Business response:
Hi, Jeff. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
It served its purpose. However the AC air was a serious issue. Couldn't even sleep. This time our room was unbearable. We stayed in Room 118. The AC was emitting a musty moisture in the air. The room needed a serious de-humidifier. I don't know why I didn't ask to be moved, but I didn't. But should have! I have stayed here before and enjoyed the stay.
Business response:
Hi, Aisha. Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most rec... read more
Sink and tub drain was clogged. Hot tub was Luke warm, pool temp was awful. No coffee pot in room. Breakfast was shockin Property was fine Wasn’t too far to a beach.
Business response:
Guest satisfaction is our number one objective so we really appreciate the input regarding our property. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
AWFUL BECAUSE OF LACK OF COMMUNICATION REGARDING HOUSEKEEPING!!! WE WERE NOT NOTIFIED AT CHECK IN THAT THERE WAS NO HOUSEKEEPING; WE WERE NOT TOLD THAT HOUSEEPING SERVICES COULD BE PROVIDED AFTER 5 DAYS or WE WOULD HAVE REQUESTED. WHEN WE ASKED THE DESK ABOUT HOUSEKEEPING AFTER THE FIRST DAY OF HAVING NONE WE WERE NOT TOLD THAT WE COULD HAVE SERVICE AFTER 5 DAYS!!!!! LOCATION
Business response:
Hi, Chari. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Poor The hotel was what you would expect for a $100 a night hotel, not a $350 a night hotel. There was a spot of what looked like blood on the bedspread, door to the fridge scraped across the floor, caulking in the bathroom was not good, outlets were few and the one in the lamp didn't work. I tried to keep in mind that we are coming off of a pandemic, but at least have stain free bedding. Also, said that there was free breakfast; however, there wasn't anything offered. Not even coffee which was missing from the rooms, too. I... read more
Business response:
Hi, Bolger. Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Dishonest Staff, terrible customer service We booked a room for 4 adults, arrived at the property and were told by a sullen desk clerk that the understanding of our booking was between us and the app - he checked us into a room for 3 adults even though we showed him our email from Booking.com stating the room was supposed to sleep 4. They did not offer an upgrade and so we left This property is very close to West Long Branch beach which was our destination. The room was clean but very small
Business response:
Thank you for being a valued guest and for providing us the feedback regarding our room and property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Poor The room smelled weird. The carpet floor under the AC was completely wet, I don’t know why. We went in and there was no soap placed in the bathroom. The little fridge did not work! The room was spacious.
Business response:
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room and also our carpet. We hope to see you again and that you will be truly impressed with our continued improvements.
Bad
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.