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La Quinta Inn West Long Branch
- Hotels
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will not use again There was something dirty in the bathtub and both face towels were soiled..I refused to use them. There should not be soiled or stained towels in ANY hotel room... UNACCEPTABLE Did not have breakfast so I dont know
Business response:
Hello bonnor, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.,
will not stay again breakfast was horrible . out of everything . machines broke and what they did have tasted terrible convenient
Business response:
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior ... read more
Disappointing Very odd setup. Elevator to 2nd floor doesn't go to the rooms. Took a cart with the luggage into the elevator then had to take the luggage off the cart and carry them up a flight of stairs. The clerk at the desk just watched instead of letting me know. The rear doors had an issue, the key cards didn't work. Parking in the front was limited, making this very frustrating. I found out the key card didn't work by trying it when I moved my truck to the rear of the building to have it closer to my room. When I told t... read more
Business response:
Hello Montgomery, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Frint desk staff wasn’t friendly. Towels weren’t clean. Inly convenient place. I don’t intend to use this facility in future.
Business response:
Hello Iqbal, We appreciate the comments, especially with regards to your opinion of our facility. We hope to see you again in the future. Thank you for your valuable business.
fair accommodations. poorly maintained, needed to be updated, linens, towels, very worn needed to be replaced. carpets needed to be cleaned, establishment needed a facelift. close to where I needed to be
Business response:
Hello Ruth, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Horrible, my parents died in a fire I had to leave early and check out. Was promised a refund and got nothing back. Not even my deposit. Breakfast could have extended after the fire truck and police left . And my room should have been moved to up stairs not next to where the fire was . There was no breakfast there was a fire I woke up to smoke. I was Awaken by this . I had to leave early and check out. Was promised a refund and got nothing back. Not even my deposit.
Business response:
Hello Jay, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Somewhere to stay! The staff would stand around watching you walk to your room! The hot tub didn’t get hot! The tub water wouldn’t go down when we took a shower! Room was musty. The breakfast was plain the orange juice machine was broke so we only could have apple juice or cranberry juice. There was only one cereal which was corn flakes no variety!
Business response:
Hello Tavia, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
it wasn’t restful but price was good the amount of noise at all times. couldn’t even sleep with everyone talking loudly in the hallways the convenience
Business response:
Hello Melody, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Fair The towels were cleaned but very stained. THE drain in the sink and shower tub need to be looked at. VERY VERY SLOW DRAINING.
Business response:
Hello Smoly, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. I´m sorry if we missed the mark during your stay. Thank you again for your feedback!
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 5,062 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open tomorrow at 12:00 p.m.