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La Quinta Inn West Long Branch
- Hospitality
- West Long Branch, NJ
About this business
Location details
109 NJ-36, West Long Branch, NJ, 07764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The bed sheets had red stains (presumably blood). Staff who changed the sheets could have / should have easily seen that. Definitely not something a guest should be pointing out. Price
Business response:
Thank you for your feedback. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience.
Disappointing When we checked in we were very disappointed with Dave at the desk.. extremely rude from the start, didn’t even say hello... later on we asked for an extra towel and he said there were none..REALLY! Clearly he was too bothered. Not friendly at all... the next morning we met Judy who was the most pleasant and professional front desk agent at a hotel.. what a difference from the night before... she made our stay a whole lot better.. Thank you Judy! The website says breakfast but all they provided was coffee
Business response:
We appreciate that you've the time to rate our hotel and to explain your experience. I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. I am sorry for any rudeness that you encountered during your stay and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future.
Regresare El aire acondicionado recomregresa Good
Business response:
We can't thank you enough for sharing your feedback with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Standard Motel No maid service. Always had ro ask for towels...wouldn't give us extra. No breakfast per the listing.
Business response:
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and your comments about our breakfast. We hope to see you again to deliver you with a 5 star experience.
Poor quality. Using COVID as an excuse to not provide the basics. We had to ask for the basic necessities such as toilet paper, tissue, towels, iron and ironing board upon checking in. There was no hangers available or coffee pot in the room. The towels were very old and had holes in them. Shower faucet doesn’t even touch the wall which means water and mold. Reservation said breakfast included. Went down to get there brown bag and was told they only provide on the weekends. First and last time staying at a La Quinta! Close t... read more
Business response:
Thank you for completing the survey regarding your recent stay at our property. I hope you will accept our sincerest apologies for the service that you did not receive and we acknowledge the necessity of correcting such issues as quickly as possible.
Very Poor They should said u don't have a outside pool and all service very poor and all hallway smell so bad.
Business response:
Thank you for taking the time to send us your feedback. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised.
Bad The Bathroom had molds. The breakfast included was super inadequate, it was a brown bag with a granola bar and a homemade fruit cup and an oatmeal cookie with water. Not even a continental breakfast. Front desk staff was not apptoachable at all. Seems like the old lady needs to retire. Sorry not sorry but if you're in the hotel business I think that Hospitality and approachableness is key which this place is lacking. The hallways were dark and there were no housekeeping available. I do not recommend this place at all. lo... read more
Business response:
Thank you for your assessment of our hotel. I do apologize for the lack of family dining opportunities, and I especially apologize for any inconvenience that you experienced due to our current breakfast policies.
Bad
Bad
Frequently asked questions about La Quinta Inn West Long Branch
How is La Quinta Inn West Long Branch rated?
La Quinta Inn West Long Branch has a 3.2 star rating with 4,808 reviews.
When is La Quinta Inn West Long Branch open?
La Quinta Inn West Long Branch is closed now. It will open at 12:00 p.m.