Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,848 reviews

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Billie Jo

3 years ago

Hidden gem Last minute decision, have never been here, found by accident and it’s beautiful!

Business response:

Billie Jo thank you for the outstanding score! It’s so encouraging and motivating for our staff to get these type of reviews, and we’re so pleased that you enjoyed your visit with us. Good luck and we look forward to seeing you again soon.

Cindi

3 years ago

Elevator invasion I was very disappointed that there was not a hotel clerk. I had to check in through a kiosk which was easy but annoying. Also my room was right next to the elevators and there was no way to change it because there was no hotel clerk. I do not believe the hotel was very full so there was no reason I should’ve defaulted to the room next to the elevator

Business response:

Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Isle/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Isle and Lady Luck.

Michael

3 years ago

1st time staying here. Very nice. Will stay again.

Business response:

Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Thank you and we hope to see you again soon.

Lance

3 years ago

Awesome

Business response:

Paxton

3 years ago

Hotel was nice, clean, quiet and the staff was extremely friendly and helpful! Will come back for sure!

Business response:

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck Paxton!

John

3 years ago

Business response:

Thank you John for the good review, we are so happy for the hood review and we can’t wait to see you on your next visit. Have a good day :)

Alex

3 years ago

It's ok

Business response:

Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck Alex!

David

3 years ago

Good accommodations, watch out for the mystery fee Everything was fine on the accommodation side, Although a little disappointed they didn’t have the buffet going and the dinner was overpriced for what you got. Also their is a $75 mystery fee on top of the booking I made on hotels.com which was a bummer. Also, hotels.com had said the hotel was 11 miles away from where I needed to be daily. In actuality it was closer to 30 miles of treacherous mountain driving - also a bummer.

Business response:

Thank you so much for taking the time to review us, and of course for the good score. As for the $75 that is the room incidental deposit, after check out the charge is released minus any charges, such as long distance or pay per view, that are charged to the room. We look forward to your next trip, good luck David!

mike

3 years ago

weekender Friday overnite. great place to stay. will stay again.

Business response:

Thank you for taking the time to review us Mike, and of course for the good score. We look forward to your next trip, good luck!