Lady Luck Casino Black Hawk

3.8

Casinos
Black Hawk, CO

About this business

Arts & Entertainment Casinos

Location details

340 Main Street, Black Hawk, CO, 80422, United States

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3.89,375 reviews

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Jill

6 years ago

Had to wait in long line for room. No toilet availability in the lobby area We had supper there, but just heat and serve due to covid No breakfast

Business response:

We really appreciate you taking the time out to share your experience with us. Hope you visit us again soon! Thank you, Lady Luck Casino Black Hawk

Adam

6 years ago

Comfortable with great service and options in a limited environment due to pandemic. Restaurant options had changed due to the pandemic and seemed to limit the choices. I understood the reason but still was a bummer. Staff was wonderful and the room was upgraded to an even nicer room since they were doing renovations on the other rooms.

Business response:

We value your feedback and appreciate that you provided a review. Our goal is to provide a phenomenal guest experience. Our property is continuing to monitor developments related to COVID-19 and adding restaurant offerings as they are approved by state regulations. We're are happy to hear that our staff treated you well and were able to upgrade your room. We hope you visit again in the near the future.

Floyd

6 years ago

Wonderful

Paul

6 years ago

Exceptional

Erika

6 years ago

Exceptional

Ashleigh

6 years ago

Exceptional

Kenneth

6 years ago

Very Good Registration located far away from rooms.

Business response:

We really appreciate you taking the time out to share your experience with us. Hope you visit us again soon! Thank you, Lady Luck Casino Black Hawk

Mark

6 years ago

Mostly good. Starbucks Employee on IOC Property was Incredibly rude and unreasonable to my wife, to the point of refusing to make her drink right, and threatening to call security. I’m not sure if we will come back because of this unless something is done about it. Room was great.

Business response:

Mark, we are truly sorry to hear about your experience. We appreciate the feedback, and are sorry to hear your wife had problems with our team. We do take all concerns seriously and want to make sure all guests have a good experience while visiting Lady Luck Black Hawk. We do hope you will give us another chance in the future.

Peggy

6 years ago

Good Sorry, I wrote the good and bad above. The room was very nice and clean. The down side, we were not given their WiFi password, no information in the room about amenities, and not told about the different elevators, i.e. closest elevators do not go to hotel rooms, around the corner are the correct ones.

Business response:

Thank you so much for your review, Peggy. We really appreciate you taking the time to share your experience with us. We are currently working on a property map and more directional signs to help our guests navigate our hotel and casino. Hope to see you back again soon! Thanks, Lady Luck Casino Black Hawk