Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta

Angry in Florida 

on DealerRater

9 years ago

Deceptive and Dishonest I was in Atlanta at a conference and as I was getting on the highway for the 500 mile drive home my transmission would not shift gears upon acceleration and I was told to get it to the nearest dealership which unfortunately was Landmark. It was a Saturday and they could not look at my car until Monday so they secured a rental car for me. I had to drive home because I care for my mother with Alzheimers and I only had care for her until that night. When I left Atlanta I had no idea it would be 80 days u... read more

Todd 

on DealerRater

9 years ago

Really Poor Service Last year, I bought a new 2015 Jeep Cherokee for my son. Last Friday, with only 11,000 miles, the car broke down and stranded my son. The service department said it would be several days before they could even look at it. When I raised concerns over the timeline, they suggested I take it to another dealer. They also said I should have bought an extended warranty to cover a rental car. I told them I didn't expect a new car would be out of service over a week. They have now had my car 9 days and I haven't b... read more

Otis2016 

on DealerRater

9 years ago

HORRIBLY DISHONEST My experience with Landmark Dodge was ok until my new car salesman Britney avoided my calls on the issue of a new car finance manager (Freddy Fehr) there running my credit down with inquiries after I left the dealership. My intentions were to come back to put a down payment on a new dodge charger being i was upside down. Which was fine, Fredy Fehr told me he was only going run my credit by two lenders base on my scoring which he can do without running it to everybody, that was not the case September 5, 201... read more

SRT_JEEP 

on DealerRater

9 years ago

Do not Service your car @ Landmark! Poor management DO NOT REPAIR YOUR VEHICLE AT LANDMARK! I've seen Landmarks dealership service department inside and out over the past sixty days, I've dealt with two baffling issues, dozens of phone calls, and several in disappointing in-person encounters. My first experience was an OIL CHANGE. After waiting for 2 hours, the service was still not done; CHRIS TOMLINSON (the current sales manager) apologized and regretfully informed me that he couldn't complete the service. They didn't have... read more

imadeamistake 

on DealerRater

9 years ago

I honestly believe I made a mistake I bought my Jeep Grand Cherokee earlier this year. Today I brought my vehicle for its first service. The routine services plus I wanted them to look into the 4 outstanding recall notifications. I dropped the vehicle off at 7:30am, took the shuttle home, and am still waiting for someone to contact me. Its 4:15. I know now that I should have asked more questions like what the estimated service time, and at what e point will I be contacted if the vehicle isn't done by end of business day, by ... read more

Tmwhitton70 

on DealerRater

9 years ago

Bad Service, DO NOT USE THIS DEALERSHIP FOR ANYTHING I called several days ahead of time to schedule a recall repair, worst service ever. Do not recommend. Go elsewhere . VERY BAD NO UPDATES ONLY ATTITUDE. 

Mommyof3 

on DealerRater

9 years ago

Unprofessional This particular location is very unprofessional. This was the first time i have actually contacted these people in regards to a part i was looking for. I called them this morning and i had to call 6 times and was transferred 7 and even asked for a manager(which i did not speak with). These people did not answer the phone each time i got transferred. I could not check on a part. The people that answered the phone ALL 6 times i called, were very unprofessional and seemed completely annoyed that i continued to ca... read more

Granny 

on DealerRater

9 years ago

the worst every The worst ever. If it were up to this Dealership if I were to ever purchase a Chrysler, Doge or Jeep, Ram again, I WOULD NEVER EVER BY THIS BRAND OF VEHICLE. This Dealership is less that 2 miles from my house and I cannot take my vehicle there for any kind of service. I have told everyone that will listen do not purchase from them or take your vehicle there for service. and I did complain to the Manager who acted like I did something wrong by complaining. They need to get their act together. 

CLiveoak 

on DealerRater

10 years ago

Repeated delays in delivery of vehicle We are currently receiving exceptionally poor customer service for a Jeep Renegade we purchased last week at Landmark Atlanta. They promised to have the vehicle transferred from Morrow and ready for pick-up by Wednesday January 14. They have now delayed delivery twice, and we have now been told it might not be until the following week before we receive the vehicle.