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Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta
- Car Dealers
- Chamblee, GA
About this business
Location details
5745 Peachtree Industrial Blvd, Chamblee, GA, 30341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bad buying and service. But contacted me trying to fix it. I had a bad experience at the beginning with my purchase. The Jeep renegade I bought had issues with the sunroof and they had to replace it. Also I had some issues with the service department after. However Tim the service manager is awesome and friendly. He is currently trying to help me solve my car issues. I appericiate the fact that they contacted me and are trying to help.
Business response:
First and foremost, we want to apologize for the inconvenience that we have caused you. Please understand that it was never our intention. It is always great to hear that we can serve our customers with a great experience. We will take the time and effort to build lasting relationships with our customers. We pride ourselves in making it as comfortable and smooth as possible for yourself and others. Have a great day Lex!
HORRIBLE EXPERIENCE, THE OLD BAIT AND SWITCH Walked onto the car lot on 3/17/18. We were doing a trade in. I told the salesperson what vehicle i wanted and which features. I was trading in my older 2012 dodge durango crew. She sold me on a 2018 dodge durango gt with all the features. Ive had the truck since that day. I went with my car insurance agent today to switch insurance providers and he noticed the VIN on the truck im driving and the vin on the dealerships paperwork did not match. I was confused and immediately contac... read more
Business response:
Hello Desiree, First and foremost, we are truly sorry for this huge error during our transaction, this whole situation was determined that this, was in fact a horrible mistake. Thank you for stopping by our dealership to get your trade-in vehicle back. We attempted to offer you with free leather and remote start to be added at no cost, but you declined. We appreciate you for modifying the BBB complaint to acknowledge that this was in fact an error. We sincerely regret this situation we put you in and have taken the steps and... read more
iNCOMPETENT DEALERSHIP DON’T DO BUSINESS WITH THIS DEALERSHIP!!!! We bought a truck from this dealership on September 25, 2017 everyone at the dealership was nice but now we have this problem. We live in TN we offered twice to register and pay the taxes in TN ourselves but they said they would take care of it. It is now November 9, 2017 and they still have not sent the $1126.68 to the State of TN so that we can get tags. Nor will they provide another temporary tag. Can’t drive the truck if you don’t have tags, if you pay a c... read more
Business response:
Please call me asap. I will get this fixed. You are important to us. Sincerely, Mike Orcutt 678-825-3200 ext.138
Very poor communication Called about a Jeep Wrangler they had advertised on Saturday 9-30-17. Talked to a sales person and set up a time to come test drive and buy the vehicle. Stayed in communication with the dealer the rest of the night and all morning on Sunday 10-1-17, even up to the minute I was leaving my home witch is an hour and half from them. The whole time I was told everything was good and ready for me. I get there and they had already sold the Jeep without a phone call to say sorry we sold it but instead come on... read more
Business response:
I am very sorry this happened. You arrived minutes after another person purchased the pre-owned Wrangler. If I can help you please contact me. Sincerely, Mike Orcutt mikeorcutt@landmarkatl.com 678-825-3199 ext.138
worst service department ever This dealership never ceases to amaze me! I waited for 3 hours fir an oil change and to have a nail removed and plugged...I assume they changed the oil - but I know they did not fix the tire with the nail....I hate this dealership. I should have bought my last Jeep from another dealer. BTW-I've had multiple bad experiences here! Run the other direction!
Business response:
bkelly, You are important to us. I will try to help if you are willing to let me. I apologize for your frustration. Sincerely, Mike Orcutt 678-825-3199x138 mikeorcutt@landmarkatl.com
Bad service I made an appointment online to have my check engine serviced after one year of buying the car from this dealership. The appointment was for Monday at 7am.. I brought the car and was told that it will take three days to just do the diagnostic ???? What is the use of an appointment if your car is just intaked and just sitting three days. I leave out the country on Friday and was hoping to have an ideal the cost of repairs Or have them completed. Called on phone and put on hold for 20 mins.
Business response:
Tym5, You are important to us. If I can do anything to rectify the situation please contact me. I apologize. Sincerely, Mike Orcutt GM
Sale experience This is the first time in my life that I was denied the right to test drive a vehicle. I am a 57 year old Afro American and was told that the dealership does not allow test drives on Charger SRT8. This not a specialty vehicle. I have test driven an SRT8 before at another dealer in the pass. I wanted to see if the new 2017 model would make me want to buy. I guess Afro Americans are not allowed to test drive a vehicle at this dealership. Welcome to the new "Trump's America ".
Business response:
Dodge60, Thank you for your input. We will use it to improve. I apologize for our lack of proper communication. We do have a SRT/Hellcat test drive policy as they are a high performance vehicle can reach over 700 horsepower and the majority of our buyers do not want miles put on them. The same policy would hold true for President Trump should he ask for a test drive. Once again thank you for your input. Please contact me should I be able to help you in any way possible. Mike Orcutt GM 678-825-3199 ext.138 mikeorcutt@landmark... read more
Difficulty reaching anyone I have purchased 2 cars from this location. The prices are great however since my last purchase I have been trying to get in touch with the finance department for MONTHS to get a copy of my warranty info because my transmission is slipping and needs to be fixed . They NEVER answer the phone or return calls and their mailbox for voicemails is full. They seem to only care when you are purchasing the cars after however.... I haven't been pleased.
Business response:
Thank you for your input. I'm trying to look up your file to help you. Please contact me at 678-825-3199 ext 138 or mikeorcutt@landmarkatl.com Thank you for your business! Mike Orcutt
Horrible experience Do not stop in the cars are not on the car lot but some remote lot You get to see one car at a time.
Business response:
Craig, I apologize that our front display lot is limited by space. We wish we had more room. I do have a storage lot behind our building and another a short distance away. Our total available supply is over 2000 new vehicles. If we don't have the one you want I will try to find one for you. Thank you for your input and visiting us. I am sorry we were unable to satisfy you. Please call me at 678-825-3199 ext.138 or email me mikeorcutt@landmarkatl.com if I can help. Thank you, Mike Orcutt
Frequently asked questions about Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta
How is Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta rated?
Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta has a 4.4 star rating with 4,631 reviews.
When is Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta open?
Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta is closed now. It will open at 9:00 a.m.