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Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta
- Car Dealers
- Chamblee, GA
About this business
Location details
5745 Peachtree Industrial Blvd, Chamblee, GA, 30341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I tried to purchase a 2020 Grand Cherokee that was used as a program car and was listed for 43,999 on cars.com. When I tried to work out the deal they offered me $10k under KBB for my trade and said "We offered a fair price for your trade, as we are selling the Grand Cherokee for almost $10,000 less than MSRP." AVOID this dealership at all costs!
Horrible service department. Latasha has not even bothered to update us on our brand new 2020 Jeep that just stopped working. They have had our car for 6 days and NOTHING! After I finally call to speak to someone they tell me that they won't even look at it for another 4 days. I guess since they will have to pay for the repairs they are in no rush to repair their faulty vehicle. Last Jeep I will even purchase. The attitude of the service department is really disgusting. Do NOT take your car to this place.
Business response:
Lorena, Thank you for your input. We apologize for the delay as our service shop was backed up with appointments. We do not pay for repairs covered by warranty. We get paid by the factory or warranty company for covered repairs. Should I be able to help you please contact me. Thank you, Mike Orcutt
The service I received at the service department leaves way too much to be desired. Left over 3 messages, 2 of which for the sales manager and never received a call back. They won’t call you when your car is ready. No one acknowledges you when you walk in and no one is standing at the counter. Excuses every time you request something and a different answer every time. Really rethinking every owning a jeep again solely Because of how painful their service is.
Business response:
ED12, We apologize for your frustration. Should I be able to help you please contact me. Thank you, Mike Orcutt
Horrible. Typical rip off car salespeople. Especially Lexie Delacruz. Liar and rude. Buyer beware! Dinged my credit with 4 inquiries, even though Ms. Delacruz said, " We don't pull credit all over the place." Credit went down 20 points. She was flip and lied. Awful
Business response:
Fsubnd1, We do our very best to obtain bank financing for all of our customers but unfortunately, we were unable to get you the amount needed. The bank said the payment would not work based upon your income and credit rating. Should you get caught up on your payments we can try again. Thank you for trying.
The service department at Landmark Chamblee is an absolute nightmare. I brought my Jeep in with transmission issues on 12/31/20, and picked it up with no repairs made and a $715 bill on 3/5/21. I was expecting a warranty fix as I was informed by my CS rep that it was under Mopar warranty. In MARCH, I was informed it was not under warranty. I can’t fathom how it would take 9 weeks to figure out whether or not it was covered? Additionally, they quoted me over $7K to fix the transmission. I took it to a reputable mechanic shop,... read more
Business response:
Scott, FCA Corporation gave you goodwill on a transmission replacement over 2 years ago. The service department went way above board in trying to get the transmission replaced under warranty. FCA said no, not the dealership. Even after talking with the GM you expected the dealership that had spent many hours of labor and time to do it for free.
9 minutes agoI have had this dealer stalk me for almost 9 minutes ago I have had this dealer stalk me for almost 4 months, but finally when I was ready to make a deal based on their own advertisement earlier that day..the best they could come up with was ..that there was a software glitch. They advertised an rt scatpack base model for $35800 ..and when I went to the showroom all of the sudden the price was $37900 .. although dodge was giving a discount of $4850 ..the dealer would not give me that discount . Trust me they had... read more
Business response:
Hello Sureshkumar108, thank you for your honest feedback on the negative experience you had with our team. The last thing we ever want is for a customer to feel misled. Here at Landmark Atlanta Chrysler Dodge Jeep RAM, we believe trust is key and have always been known for providing our guests with the utmost in service. Rest assured, that we will take your comments to share within our team. While we are discouraged that you’re feeling let down, your feedback is respected and appreciated.
Landmark ReviewI know many people say this, but if I Landmark Review I know many people say this, but if I could really give zero stars I would. I just bought a car from Landmark literally last week. While there, I looked at the outside of the car and drove the car and noticed the “maintenance required” light was on along with the “tire pressure” light. I asked the sales lady who was helping me about the lights and she said it’s nothing serious. She said the mechanics did a maintenance and full service on the car and they ju... read more
Business response:
Hi Aristidejoel. It’s never our intention for a customer to feel misled or that their time was wasted. Our team has always been known to provide top-notch service to all of our guests and we feel discouraged to hear about the experience you had with Landmark Atlanta Chrysler Dodge Jeep RAM. We care tremendously for our guests and hope you would consider returning to us in the future. We’d be more than happy to assist you!
Never again. Worst service ever. Apparently everyone in the service department is on vacation all the time, incredibly rude employees. Horrible. Brought car in for a service appointment, heard nothing for 2 days. NOTHING. I took it in for a simple diagnostic appontment, no one ever even looked at my car. Called 6 times and finally got through to the service department after speaking to Sales and giving them my information twice, where apparently everyone is on vacation. Donovann finally called me back, told me that the servi... read more
Business response:
I will help. Please contact me: Michael Orcutt Landmark Atlanta Atlanta's Chrysler Dodge Jeep Ram Fiat Dealer 5745 Peachtree Industrial Blvd. Atlanta, GA 30341 678-825-3200
1/25-called to make an appointment to have a tune-up. The receptionist told me i could bring it in anytime. i asked her about having my car detailed, she said i could talk to the technician about it when i brought in the car. 1/26 - i brought the car in the technician said the car was too old for your equipment to 'communicate' with it and gave me an address to another automotive shop. The receptionist didn't ask about the make or model or year of the car. i wasted driving time and effort to come to you service center.
Business response:
Hi LAM. It’s never our intention for a customer to feel misled or that their time was wasted. Our team has always been known to provide top-notch service to all of our guests and we feel discouraged to hear about the experience you had with Landmark Atlanta Chrysler Dodge Jeep RAM. We care tremendously for our guests and hope you would consider returning to us in the future. We’d be more than happy to assist you!
Frequently asked questions about Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta
How is Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta rated?
Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta has a 4.4 star rating with 4,631 reviews.
When is Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta open?
Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta is closed now. It will open at 9:00 a.m.