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Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta
- Car Dealers
- Chamblee, GA
About this business
Location details
5745 Peachtree Industrial Blvd, Chamblee, GA, 30341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
No one seems to care If I could give this zero stars I would. This place is the definition of the ole bait and switch. I was excited at first to buy my new car and then the nickel and diming began. I was actually penalized because I got a lower rate of financing then they offered. First they reduced a rebate $1000 because I received a lower rate of financing. They didn’t tell me. I was told my list price was $35k, saving “$9k” and then they added close to $5k with out telling me. Granted I should of checked and double checke... read more
Business response:
Thank you for leaving us a review. We take customer feedback very seriously and are discouraged to hear you felt our services were subpar from five-stars. It is never our intention for anyone to feel as though their time was wasted or to leave unsatisfied. If you would give Mike Orcutt, our General Manager, a call at 678-825-3199, he would love to take the time to go over all the details of pricing with you. We hope to hear from you soon. Have a great day.
Terrible Communication and Reps It's been over a month, and I have yet to receive an update on a part after I have called multiple times and emailed the service rep. I was in there 2/21 and for it to be 3/31 it's makes no sense as to why I can't get an update on the part needed to repair my now 1yr old car that I bought brand new from delearship. I thought the first mishap with my title paperwork being sent to the WRONG address (how that happens when VA DMV literally has a website with clear instructions and both "how-to" an... read more
Business response:
Hello. Thank you for bringing this to our attention. We are known for our exceptional attention to detail and customer service. The behavior you described does not align with our team's values, however, our team is discouraged to hear this is how your experience went. Providing excellent customer service is our main goal and we hope you will be willing to visit us again in the future. Thank you for your time and have a great day.
Landmark Service is a DISASTER Every dealership is busy. I completely understand that. I scheduled warranty work almost 2 weeks in advance and dropped my Jeep off early due to meetings I had scheduled. My assigned service consultant was late so after waiting a while one of the other guys decided to get me going. Totally appreciate that. Dropped off at 7am -- Scheduled Appointment was 10:30am -- it's 5:45pm and still no word from Landmark. I call my consultant and I was told my Jeep hadn't even been touched yet. I asked what ... read more
Business response:
Smitty, I apologize for your frustration and inconvenience. I would like to help you. Please let me know how I can do so. Sincerely, Mike Orcutt GM Landmark Atlanta Atlanta's Chrysler Dodge Jeep Ram Fiat Dealer 5745 Peachtree Industrial Blvd. Atlanta, GA 30341 678-825-3199 ext.138 www.landmarkatl.com
Worst experience ever First I want to make clear that this opinion is for the services department,the people here are not friendly This opinion is based on two visits, the first was an oil change for which I had to wait almost 4 hours although I had been told it would be done in 1h. The second visit was last Saturday. I have a Dodge that I bought at Troncalli almost 4 years ago but As I moved to Atlanta I have been doing the oil changes and tire rotations at Landmark. One of my tires got flat and I do not have the Lock nut t... read more
Business response:
Please contact me. I want to help and apologize for your inconvenience. 678-825-3200 ext.138 or mikeorcutt@landmarkatl.com Sincerely, Mike Orcutt GM Landmark Atlanta Atlanta's Chrysler Dodge Jeep Ram Fiat Dealer 5745 Peachtree Industrial Blvd. Atlanta, GA 30341 678-825-3199 ext.138 www.landmarkatl.com
Non communicating waste of time Had me wait over 4 hours only to be told they didnt have the part. They had the same problem with a lady this morning when i was dropping off only they told her chrysler didnt have her part and they didnt know when it would be made again.
Business response:
Hello, We strongly believe in customer satisfaction and take resolving these matters professionally. I apologize for your inconvenience and will gladly help you if you contact me at mikeorcutt@landmarkatl.com or 678-825-3200—ext 138. Sincerely, Mike Orcutt GM Landmark Atlanta
This dealership seems to struggle with everything.. I brought my truck in for service. I made an appointment prior and was told drop off was a 5 minute process and a loaner would be ready. The summary is it took 45 min to find a loaner. They could not find everything in 150% of the time specified. Promised to order the part and never called me back to get the truck back in At the same time I ordered something from parts. Never heard from them for 4 weeks and then when called they said they lost my number. All of this would b... read more
Business response:
Hello, I apologize for your experience and would like to help, should you accept. Please contact me if so. I can be reached directly at 678-825-3199 ext.138. Thank you. Sincerely, Mike Orcutt GM Landmark Atlanta
Don’t bother I spoke with three different people at the dealership about intermittent issues with my soft top Sebring, was assured they had resources to address the issue, and was told to set an appointment which I did. After showing up early for the appointment due to my work schedule, I was told that nobody really knows how to diagnose electrical/computer issues of this type, but they’d take a look at it for a diagnostic fee which I thought was fair. Unfortunately days later they had not even taken the car in to look at it... read more
Business response:
Hello SadSebring. We'd really like to look into this more and talk to you about the situation. Can you provide your name and phone number? Thank you.
THE Most unprofessional and ignorant sales people ever The Sales person, Michelle was unprofessional, She didn't know how to help me so she basically told me I couldn't purchase a car. Bad energy all around. I don't see how she sells anything, honestly. Didn't want to listen to my situation and gave me wrong information. Terrible place. I went to Rick Hendrick right after a purchased a brand new car.
Business response:
DL, Thank you for your input. If you could help us further by contacting me it would help us improve. I apologize for your frustration and will hopefully hear from you. Sincerely, Mike Orcutt General Manager Landmark Atlanta 678-825-3199 ext.138
Terrible Experience I am so shocked by the lack of professionalism the employees at this dealership have. My initial interaction with salesperson Jarred Perkins was a positive one. He answered my questions & even showed me the vehicle's without question but as the deal progressed & didn't go the way either of us wanted he became impatient & seemed uninterested in selling a vehicle. We were then introduced to a "manager" who was trying to play games. At this point we were there after they had closed & were clearly serious abo... read more
Business response:
Alexa, Thank you for your input and I apologize for your frustration. Our sales manager and sales person stayed well after closing tying to accommodate you. We gave you our best price and were fully transparent with our pricing. As you are an employee of a car dealership yourself I’m sure you realize we truly wanted to earn your business but were unable to accommodate your requests. Please contact me if I can help you. Sincerely, Mike Orcutt General Manager Landmark Atlanta 678-825-3199 ext.138
Frequently asked questions about Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta
How is Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta rated?
Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta has a 4.4 star rating with 4,631 reviews.
When is Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta open?
Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta is closed now. It will open at 9:00 a.m.