Lauren Pfaff of Mutual of Omaha Mortgage

Business response:

Thank you so much, James, for your thoughtful review. I'm thrilled to hear that your experience was smooth and easy. It's always my goal to make the mortgage process as efficient as possible for my clients. Your recommendation means a lot to me and the entire team at Mutual of Omaha Mortgage. Looking forward to serving you again in the future. 

Business response:

I'm so glad to hear you had a positive experience, Ryan! Making myself available to assist you was top priority. I'm thrilled that it made a difference in your process. Don't hesitate to reach out if you have any further needs. Thanks for taking the time to leave such a great review! 

Business response:

I'm glad to hear that my advice was helpful for you, Pamella. Your feedback is greatly appreciated! I'm dedicated to providing the best possible service at Mutual of Omaha Mortgage. Please don't hesitate to reach out if you have any more questions or need further assistance. Your 4.66-star rating means a lot to me. Thank you! 

Business response:

I'm thrilled to hear such positive feedback, Carlton! It was my pleasure to help you with your refinance. I pride myself on making the process as smooth as possible for my clients and I'm so glad you had a great experience. Don't hesitate to reach out if you need anything in the future. Thanks so much for choosing Mutual of Omaha Mortgage! 

Business response:

I'm absolutely overjoyed to read your review, Rebecca! It's been a pleasure working with you and I'm glad I could assist you promptly with your questions and reminders. Your high recommendation is truly appreciated. Do not hesitate to reach out if you ever need anything in the future. Thank you for choosing Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that you had such a positive experience, Timothy! It was a pleasure working with you on your mortgage process. Knowing that you're satisfied with my assistance means a lot. Looking forward to our future collaborations as well. Thanks for entrusting your mortgage needs to Mutual of Omaha Mortgage and to me. 

Business response:

I'm so glad to hear that you found our process simple and efficient, Brenda! Being in constant contact and answering all your questions in a timely manner are aspects I strive for in my role at Mutual of Omaha Mortgage. Your positive feedback means a lot. Thank you for giving me the opportunity to assist you. Looking forward to helping you with any future mortgage needs. 

Business response:

I'm so glad to hear that you had a positive experience, Craig! Your positive feedback means a lot to me and the whole team here at Mutual of Omaha Mortgage. I'm thrilled to have made the transaction seamless for you and I appreciate your willingness to do business with me again in the future. Looking forward to our next opportunity to work together. Thanks again for your generous review! 

Business response:

Thank you for taking the time to leave a review, Chester. It seems that your experience with Mutual of Omaha Mortgage was average based on your rating of 3.66 stars. I'm sorry if your expectations weren't completely met. I would value the chance to learn more about how we could have improved your experience. Please feel free to share more details about your experience.