LBS Financial Credit Union

Nicolette S. 

on Yelp

11 years ago

I'd like to say this complaint is directed at LBS Financial in general, and not specifically at this branch. The majority of the staff I've interacted with in person and over the phone have an "I can't help you with that" attitude. I am frequently met with combative and rude responses. I remember how surprised I was when I actually got someone polite and helpful. I should have taken down her name, because when I called back and got someone else, I was told "I can't do that." I protested and explained that I had JUST been... read more

Shay E. 

on Yelp

11 years ago

Finally closed my account! I called the bank when I went to pay a bill via bill payment and no accounts came up. The rep stated it was a bill pay issue and transferred me over. Bill pay confirmed it wasn't their issue yet an LBS website issue because they have been getting that call all morning. So I called LBS back and inquired on when their website would be fixed. The male rep who called himself assisting me said he was going to change the code and change it back to see if it helped. I asked him if it would delete all my a... read more

None O. 

on Yelp

11 years ago

Ok, this is not my credit union. My credit union's only location is on 2nd St, and you can imagine my excitement to go through that hell to access an ATM. The issues with this bank: First, it caters to a very large population and almost always has lines (meaning, it's not staffed well). Second, the employees, particularly the ones that serve at the window outside, are insanely slow. I don't know if they put the newest, least experienced people out there or what, but when you're standing in cold or rain for something sim... read more

Mark M. 

on Yelp

12 years ago

LBS is the worst credit union I have ever been associated with as a teacher. Ridiculous rates compared to Schools First. They are much more like a bank than any other credit union I've known in 20 years as a teacher. As far as credit unions go - they deserve a negative five. 

Michael L W. 

on Yelp

13 years ago

I am switching from Bank of America and their outrageous fees! A year ago, my wife switched from Chase to USC Credit Union. It was an easy process, fill out the paperwork, show required IDs, and receive your Tommy Trojan debit card and starter checks immediately. The main con was they only had branches in downtown LA. I decided not to switch right away and endure the fees that BOA was hitting my account with. But now, it's just waaay too much. So we searched for a local credit union that we could qualify membership for. L... read more

K C. 

on Yelp

13 years ago

I wanted so badly to join this credit union. Will be relocating to Long Beach in a few months and really wanted to be part of the community in a significant way. When I visited this branch of LBSFCU, I was treated like I was more of an annoyance than a potential member. Ended up going to a competitor credit union that same day and received exceptional customer service. 

Mi T. 

on Yelp

13 years ago

parking is out of control. long waits. inconsistently applied policies. terrible hours. 

andre n. 

on Yelp

14 years ago

ATM's most of the time up and running slanging me my dough don't cha know ! ? ! "bitch betta have all my money, not some, not half, but all my muthafukin dough" Neighborhood parrots flying free in the skies above squawking up a storm. I envy you my feathered friends. LBS FCU, you're ok too... 

Melissa S. 

on Yelp

14 years ago

I used LBS for a five year loan for my car, and this year was my last set of payments. The last payment booklet they sent me (January through December 2010) indicated that my last payment was in November, and showed a payment of $0.00 due in December. So obviously I was going to assume that my last payment was November. I called them today to ask if they had released the title for my car, since I hadn't received it yet. They told me my loan was NOT paid off, and I still owed a final payment. WTF. The person on the phon... read more