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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The WORST ATMs I have EVER used. Even if they HAPPENS to be available for a deposit, the machines are so terrible they barely accept more than 2-3 bills at a time. And like I said, that's even if they accept deposits at the time or if they are just not working (or down for maintenance). Don't waste your time.
Where do i start...so ladies and gentlemen please beware of this branch!! My dad has been banking with them for 30 years and recently got pulled a fast one by them...he cashed his check and asked the teller to swap out newer bills for older ones and the teller did but during the process 1000 dollars were lost and my dad got blamed for the the lost money they showed him the video of the transaction and made up a story that they felt matched the footage..the video is very unclear and hard to see since alot of the hand gesture... read more
Business response:
We sincerely apologize for any inconvenience that this transaction may have caused your father. We appreciate his timeliness in getting back to us and reviewing the specifics of his transaction with the Branch Manager on August 1st. Your father was able to review the video and the details of the transaction and agreed with what had been documented on the video. We also reached out to your father again today to see if there were any additional concerns that we did not previously address when meeting with him in person. Your F... read more
Their phone line with the automated voice messages are THE WORST. The first message I can hear fine then the next automated message volume was so low and my volume was all the way up. Once I entered numbers through the call and it was repeated back to me the volume got so loud but it was only loud when the numbers were repeated back to me then the voice lowered significantly after the numbers were repeated. Also I only had one option to choose and when I chose it, the automated message said my response was incorrect. I don't... read more
Business response:
We apologize for your frustrating experience with our automated phone service. We would love to help you and troubleshoot the issue further. Please send us your contact information through private message and we will have one of our representatives reach out you.
I'd rather walk or take the bus than finance a car with them as my creditors. They will screw you... they sent me multiple letters of payments not being paid ... even tho I paid them. Even have my bank statements as proof and they are like we've never received your payments ... this company is a joke.. customer service is clueless smh
Business response:
We are so sorry to hear about your loan experience with us, Danny D. Please send us a private message with more information about the issue you've experienced and how we can contact you so we can research this further.
First time customer. Came in to start a savings account. Apparently I didn't have all the right information. Lori didn't shy away from letting me feel like I was wasting her time and making me feel dumb. Not a very good first impression. I came back with the right info and Alfred helped us this time and was very nice. Thank you Alfred! Hope we never have to deal with Lori again.
Business response:
We are sorry for the service experience you had when opening your account at our East Long Beach office. We shared your review internally and appreciate the feedback. Our ELB branch manager, Cindy Thomas will be contacting you to personally welcome you to our Credit Union family and to also apologize for your initial experience. We are looking forward to serving all your financial needs.
Immature staff makes banking here sickening. I don't appreciate the unnecessary attitudes I've dealt with several times now, and the ATM is always malfunctioning. Annoying location full of high schoolers with no respect for anyone, probably the future employees for lbsfcu .
Business response:
We are so sorry to hear about your service experience at our East Long Beach branch. If you are willing to share more about your experience, please reach out to our Branch VP, Cindy Thomas at extension 4101 or send us a private message. We truly appreciate your feedback.
I'm a Co-Op customer with LBS and have been coming for about a year. The experience is not always great, but I have always been able to handle my banking needs until today! The ATM, neither of the two, would allow for cash deposits today at around 9am. So I went to the teller to get a Money Order. He had two options - a Credit Union Check or a Money Order. They refused to give me either with my cash sitting directly on the counter. Absolutely ridiculous! Not sure if they were discriminating against me or my cash!
Business response:
We are so sorry about both of our ATM's being down during your most recent visit on April 25th. We know how frustrating it is when technical issues prevent you from taking care of your financial transactions. We have been experiencing some technical issues with both of our ATMs and are actively working on a resolution. And unfortunately, we were not able to post any of your transactions in the branch because you are a customer of another financial institution. But we do realize that does not lessen the impact of the inconven... read more
This bank's policies are ridiculous. We had a car loan with them and the car got totaled. We stopped making payments and explained multiple times that the GAP insurance was being processed. But they did not listen at all. And once the GAP went through, there was like $260 left over. A couple days later its $450. I will never work with this bank again and urge you to try Golden One Credit Union or Wells Fargo.
Business response:
Providing our Members with excellent service is always our number one goal, therefore, we are very are sorry to hear about your recent experience with us. We would like the opportunity to research your issue further. At your convenience, please send us your contact information via private message so we can reach out to you.N
Break up with the big banks they said. Do your banking local they said. If I could go back in time and warn myself not to listen to those fools, I would do it in a hot second. This bank is barely a bank at all. Anything but the simplest of transactions needs a manager, the line is always long and painfully slow, and I have been told no so many times for loans, wire transfers, investment advice, where I just went to another bank, ANY OTHER BANK, and was given a solid yes. I have almost 800 credit score, have been a membe... read more
Business response:
Brandon, We are so sorry to hear you've had a less than stellar experience with our Credit Union. Treating all of our Members with courtesy is very important to us. While we don't know the details of your situation, it sounds like you have jumped through hoops for some services in addition to having issues with a loan approval. If you are willing to share more with us about your situation, we are interested in learning where we can improve and discuss any specific loan requests. Our VP of Branch Operations, Christine Bass, w... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.9 star rating with 374 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open on Monday at 9:30 a.m.