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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The lady in the reception is so F rude, not giving me time just because I came to the bank in my PJs judging me by appearance not knowing how much money I actually have in the damn bank. So unprofessional I swear one more incident and I'm going to CHASE they are way more professional
The worst experience I have ever had with a financial institute. I have experienced nothing but wrong information and issues tying to make my payment. This is nothing but a scam filled with rude unhelpful people who constantly accuse the customer and do nothing to actually assist in fixing the process. I was told that my total with 5.62% interest would 24,907+ and now with the additional interest that they charge without clearly laying out before hand will be over 35,000. Not to mention when I made my payment there system di... read more
Business response:
Thank you, Jessica, for letting us know about your experience with LBS Financial. We are sorry that it's been a complicated experience and hope to clarify your principal and interest plus resolve any issues with your last payment. We will be messaging you privately to see how we can help further. Thank you.
IF you don't do anything with your money, it's fine. My issues are: 1. If I write a check to anybody and they try to cash it? I get a phone call. I appreciate the security measure, I guess, but it's super annoying that somebody can't cash a check I write them without the bank calling me. 2. The mobile deposit app is great UNLESS you happen to actually use it a lot. There's a cap on deposits. It's a 30 day cap. That cap doesn't automatically reset on the 1st of the month. It's ongoing. Basically, it's 30 days from the day you... read more
Business response:
Thank you, Chet, for leaving us a review and for the valuable feedback. Regarding the check issue you mentioned, we do reach out to Members occasionally if a check seems out of the norm according to account history, to protect their accounts. We are sorry for any inconvenience this may have caused. You are correct that we do have a cap on our Mobile Deposit. The cap is based on each Member's account relationship. Feel free to give our call center a call and discuss how we might be able to adjust your limits. When comparin... read more
2nd day in row they closed earlier than they said they would. I get how people want to get home / out but when multiple customers are outside with the same look of, are you kidding me? Something is wrong.
Business response:
Thank you for your review, Aleks. We apologize for the inconvenience and we will take more precautions in the future to ensure there are no Members outside when we lock up for the evening. It is never our intention to lock anyone out and we typically do a "walk-around" before closing up. However, it appears we did not see you during that process and we apologize for that. We appreciate the review and feedback as it allows us to see where we need to improve and serve our Members better. We look forward to helping you in futur... read more
Love the fact that you can get one free bank check a month. Which I use for rent but I'm sitting here now. No customers and I've been waiting 10 minutes. 4 women at their desk one on phone. Another helping something and one doing paper work. The fourth came out saw me sitting and played with paper until the front desk lady told her I was waiting. Overheard her say she didn't see me then she told me that she didn't know I was waiting. Thought I was with someone else. Wtf lorie
Business response:
Thank you, Elliott, for reaching out to us. I apologize for the wait and the lack of service you received. We have reached out to the branch to share your concerns and we will work to make sure this does not happen again in the future. Please contact me if you have any further concerns at 562.598.9007 x5128. Thank you.
What a poor excuse of a credit union. Just found finance charges of 50% on my statement. Apparently, we are being charged a daily interest rate on top of an annual interest rate. I called the supervisor for LBS Credit Union and she stated that there was nothing that she can do. I make my $323.36 payments every month. My payment is due in the 11th of every month with a ten day grace period. So here's how my statement reads: Date. Payment. Principle. Finance charge Jan 1, $323.36. -$142.51. $180.85 ... read more
Business response:
Thank you for leaving us a review, TC, and letting us know your concerns. We are sending you a private message so we can further help you. However, there appears to have been a miscommunication about how your interest rate is calculated. LBS Financial uses the industry standard "simple-daily interest" method to calculate interest. This means that interest is accrued every day that the loan has an unpaid balance rather than having a set amount of interest that is applied to the loan upfront. Using this calculation method is ... read more
Can't accept payment from another bank account/debit/credit online at all. They want you to put money into an account that they make you at LBS. Then they try and make you pay it from that account. What a joke. Then if you do online bill-pay at your respectable bank it takes LBS 6+ days just to process it and take the money. Yet everyone else either takes it the same day they get it, or even a day early. Gentlemen on the phone insists they process it the day they get it. I call BS, it probably sits in a box on someones desk ... read more
Business response:
Hello, Brandon. Thank you for bringing your concerns to our attention. As you noted, we are currently working on an online system (separate from our online banking) to allow you to make a one-time (or recurring) payment from an outside account. We are making sure it is user friendly and bug free before we release it, which has unfortunately taken longer than expected and we apologize. In the meantime, you can set up automatic payments from any financial institution free of charge by visiting one of our branches. Many of the... read more
I don't like this credit union at all, my husband is just afraid to move on. I have been carrying an 760 credit score for about 4 yrs now. I have no outstanding debts or collections on either of my three reports, but for some reason the two times I tried to transfer my car loan over to them I was denied. Between my husband, my children an myself we have 4 accounts with them at times holding up to thirty thousand dollars, an they wouldn't finance 8,000??? We have paid off several car loans with not one late fee. Just makes me... read more
Business response:
Thank you for voicing your concerns, Meka. We will be reaching out to you privately to gain more information and review your situation. Thank you again for reaching out to us.
Probably one of the most inept credit unions I've ever had the displeasure of banking with. Their site and technology is outdated. You can't make online payments. You have to go into the branch to set up a withdrawal from another credit union. The workers are near useless. I previously had an auto deduct to pay for a motorcycle loan the dealer set up for me through this institution. I changed credit unions so I had to reset the source withdrawals so I go in to reestablish and what do they tell me? It can't be done...so I a... read more
Business response:
Thank you for bringing your concerns to our attention, Kyne. I am so sorry if you were given misinformation in any way by our team. I will be sending you a private email to follow up further. We can definitely set up automatic payments from your other credit union account. We also have ways to accept payments from other credit unions at this branch if we have an account number from your other credit union. I also wanted to share with you that in early 2016, we will be launching a new Auto Pay service that will allow you to ... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.9 star rating with 388 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:30 a.m.