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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
2nd day in row they closed earlier than they said they would. I get how people want to get home / out but when multiple customers are outside with the same look of, are you kidding me? Something is wrong.
Business response:
Thank you for your review, Aleks. We apologize for the inconvenience and we will take more precautions in the future to ensure there are no Members outside when we lock up for the evening. It is never our intention to lock anyone out and we typically do a "walk-around" before closing up. However, it appears we did not see you during that process and we apologize for that. We appreciate the review and feedback as it allows us to see where we need to improve and serve our Members better. We look forward to helping you in futur... read more
Love the fact that you can get one free bank check a month. Which I use for rent but I'm sitting here now. No customers and I've been waiting 10 minutes. 4 women at their desk one on phone. Another helping something and one doing paper work. The fourth came out saw me sitting and played with paper until the front desk lady told her I was waiting. Overheard her say she didn't see me then she told me that she didn't know I was waiting. Thought I was with someone else. Wtf lorie
Business response:
Thank you, Elliott, for reaching out to us. I apologize for the wait and the lack of service you received. We have reached out to the branch to share your concerns and we will work to make sure this does not happen again in the future. Please contact me if you have any further concerns at 562.598.9007 x5128. Thank you.
What a poor excuse of a credit union. Just found finance charges of 50% on my statement. Apparently, we are being charged a daily interest rate on top of an annual interest rate. I called the supervisor for LBS Credit Union and she stated that there was nothing that she can do. I make my $323.36 payments every month. My payment is due in the 11th of every month with a ten day grace period. So here's how my statement reads: Date. Payment. Principle. Finance charge Jan 1, $323.36. -$142.51. $180.85 ... read more
Business response:
Thank you for leaving us a review, TC, and letting us know your concerns. We are sending you a private message so we can further help you. However, there appears to have been a miscommunication about how your interest rate is calculated. LBS Financial uses the industry standard "simple-daily interest" method to calculate interest. This means that interest is accrued every day that the loan has an unpaid balance rather than having a set amount of interest that is applied to the loan upfront. Using this calculation method is ... read more
Can't accept payment from another bank account/debit/credit online at all. They want you to put money into an account that they make you at LBS. Then they try and make you pay it from that account. What a joke. Then if you do online bill-pay at your respectable bank it takes LBS 6+ days just to process it and take the money. Yet everyone else either takes it the same day they get it, or even a day early. Gentlemen on the phone insists they process it the day they get it. I call BS, it probably sits in a box on someones desk ... read more
Business response:
Hello, Brandon. Thank you for bringing your concerns to our attention. As you noted, we are currently working on an online system (separate from our online banking) to allow you to make a one-time (or recurring) payment from an outside account. We are making sure it is user friendly and bug free before we release it, which has unfortunately taken longer than expected and we apologize. In the meantime, you can set up automatic payments from any financial institution free of charge by visiting one of our branches. Many of the... read more
I don't like this credit union at all, my husband is just afraid to move on. I have been carrying an 760 credit score for about 4 yrs now. I have no outstanding debts or collections on either of my three reports, but for some reason the two times I tried to transfer my car loan over to them I was denied. Between my husband, my children an myself we have 4 accounts with them at times holding up to thirty thousand dollars, an they wouldn't finance 8,000??? We have paid off several car loans with not one late fee. Just makes me... read more
Business response:
Thank you for voicing your concerns, Meka. We will be reaching out to you privately to gain more information and review your situation. Thank you again for reaching out to us.
Probably one of the most inept credit unions I've ever had the displeasure of banking with. Their site and technology is outdated. You can't make online payments. You have to go into the branch to set up a withdrawal from another credit union. The workers are near useless. I previously had an auto deduct to pay for a motorcycle loan the dealer set up for me through this institution. I changed credit unions so I had to reset the source withdrawals so I go in to reestablish and what do they tell me? It can't be done...so I a... read more
Business response:
Thank you for bringing your concerns to our attention, Kyne. I am so sorry if you were given misinformation in any way by our team. I will be sending you a private email to follow up further. We can definitely set up automatic payments from your other credit union account. We also have ways to accept payments from other credit unions at this branch if we have an account number from your other credit union. I also wanted to share with you that in early 2016, we will be launching a new Auto Pay service that will allow you to ... read more
Just got a vehicle and should have just went with USAA for the loan instead of being talked into this bank at the dealership. You don't take payments online using another bank? Calling my bank to see if I can just switch the loan over without huge fees. My credit will not suffer because I have a late payment because I have to write a check and send it to you like I live in the 1990s.
Business response:
Thank you for your review Jaclyn. We understand the frustration Members have with not being able to make online payments from a different financial institution to their loan with LBS Financial. Because of this, we are in the final phase of a new "Auto Pay" service that will allow you to make your payments online from any financial institution. We expect this service to be released before the end of the year. However, we do have other options to pay your bills such as online Bill Payment, reoccurring automatic debit and Weste... read more
Horrible. Good luck changing an address. They make you jump through hoops to get your own bill. I guess no members ever move or update there address because they are lost when you call and try to give them a new address. Thanks for making moving even more frustrating.
Business response:
Katie, We understand the stress involved in moving homes and we are very sorry for the confusion over your address change. Being a financial institution, we must adhere to strict guidelines and policies when updating Member's accounts. We will look into your concern to make sure any shortcomings are fixed and make these transitions smoother for our Members. Thank you for taking the time to let us know how to improve.
Terrible and Confusing customer service. This is for one specific person handling IRA's. Our family's been with this Credit Union since the 70's. I wanted to have a direct transfer of my IRA from another Credit Union to this one. The Asian woman (only mentioned because she seemed confused and perhaps should not be dealing directly with IRA or any tax related issues) was unable to help with my request. We had already called before hand and knew this could be done easily with a wire transfer. This customer service person ... read more
Business response:
Hello Lori, We are so sorry about the difficulty in processing your IRA request at our East Long Beach branch. We appreciate the feedback and we will be working with our team to ensure this does not happen again in the future.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.9 star rating with 374 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open on Monday at 9:30 a.m.