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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
4341 E 10th St, Long Beach, CA, 90804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I'm a Co-Op customer with LBS and have been coming for about a year. The experience is not always great, but I have always been able to handle my banking needs until today! The ATM, neither of the two, would allow for cash deposits today at around 9am. So I went to the teller to get a Money Order. He had two options - a Credit Union Check or a Money Order. They refused to give me either with my cash sitting directly on the counter. Absolutely ridiculous! Not sure if they were discriminating against me or my cash!
Business response:
We are so sorry about both of our ATM's being down during your most recent visit on April 25th. We know how frustrating it is when technical issues prevent you from taking care of your financial transactions. We have been experiencing some technical issues with both of our ATMs and are actively working on a resolution. And unfortunately, we were not able to post any of your transactions in the branch because you are a customer of another financial institution. But we do realize that does not lessen the impact of the inconven... read more
This bank's policies are ridiculous. We had a car loan with them and the car got totaled. We stopped making payments and explained multiple times that the GAP insurance was being processed. But they did not listen at all. And once the GAP went through, there was like $260 left over. A couple days later its $450. I will never work with this bank again and urge you to try Golden One Credit Union or Wells Fargo.
Business response:
Providing our Members with excellent service is always our number one goal, therefore, we are very are sorry to hear about your recent experience with us. We would like the opportunity to research your issue further. At your convenience, please send us your contact information via private message so we can reach out to you.N
Break up with the big banks they said. Do your banking local they said. If I could go back in time and warn myself not to listen to those fools, I would do it in a hot second. This bank is barely a bank at all. Anything but the simplest of transactions needs a manager, the line is always long and painfully slow, and I have been told no so many times for loans, wire transfers, investment advice, where I just went to another bank, ANY OTHER BANK, and was given a solid yes. I have almost 800 credit score, have been a membe... read more
Business response:
Brandon, We are so sorry to hear you've had a less than stellar experience with our Credit Union. Treating all of our Members with courtesy is very important to us. While we don't know the details of your situation, it sounds like you have jumped through hoops for some services in addition to having issues with a loan approval. If you are willing to share more with us about your situation, we are interested in learning where we can improve and discuss any specific loan requests. Our VP of Branch Operations, Christine Bass, w... read more
Awful customer service. I am a member at various credit unions and this is the worst. I just was on the phone with a rep and she could not handle a simple transfer. Then she put me on extended hold.
Business response:
We apologize for the service experience you had today. One of our call center supervisors will be reaching out to you.
This bank always takes forever to assist customers. They have 1 cashier open @2pm on a weekday. And ppl walking around in back jus staring at the ppl in line. This is not the first time I've experienced this here, And I'm sure it won't b the last.
Business response:
Onyxx, We are sorry to hear that we fell short on serving you at the East Long Beach branch. We weren't aware of a time yesterday where we had less than 2 people available to serve our Members. If you are willing to share more about your experience, please reach out to our Branch VP, Cindy Thomas at extension 4101. We truly appreciate the feedback.
Had a bunch of change I wanted to turn in. I decide to call my local branch to see if theyre open on Saturday. Cannot call my local branch directly, its a general call center number. Fine. Lady on the at the call center has to call my particular branch (Spring and Palo Verde) to ask my questions for me. Yes, they are open Saturdays and will take my change. Manager discourages rolled change? Says they have a change machine at some of their branches. But not this branch. Fine. After the call service person looks up the branche... read more
Business response:
Hi Karey M. We are so sorry for the inconvenience with our coin machine and the information you received from our call center and East Long Beach branch. Our Members love our free coin machines and unfortunately, the high volume of use can occasionally cause a machine to go down for service. We appreciate your feedback and we will share it with our East Long Beach branch manager and our senior team. We take all Member feedback seriously and want to address situations such as this one to improve our services.
If I could give LBSFCU a negative 5 stars I would, without hesitation. You guys have been the worst people I've had to deal with for car loan. 5 years I've dealt with these people who are incompetent!! I know that harsh but please believe me when I say that. My mom gave permission for me to call in ask questions, make payments whatever it mat be, since it's my car, but yes in her name. They would always tell me they cant find the authorization she gave, several times, and would have issues talking to me. Every time!! For 5 y... read more
Business response:
Hi Shaee P. - We are sorry to hear that your car was totaled and that you have had a frustrating experience with your mom's loan. Your mom did in fact authorize us to provide you with information on the loan (which is a rare event given you are not associated with the loan account) and it appears that we need to improve the training of our call center representatives on this uncommon process. As you stated there was a small balance remaining after the insurance and GAP payments were applied. While the remaining balance is te... read more
This branch, in particular, is pretty awful. At least one out of the two ATMs is always out of order. ATMs are bad at taking deposits. Lines take forever and the branch always seems understaffed. One time LBS Financial actually deposited my paycheck into someone else's account. It's crazy (and nearly impressive) the levels of ineptitude this branch is able to reach sometimes. Today, I deposited over $400 into an ATM, it took my money, processed it, then returned it, kicking out all of my bills haphazardly and it also didn'... read more
Business response:
Sean B., Thank you for taking the time to share your feedback with us regarding our service and the ATM experience at our East Long Beach branch. We are so sorry you experienced a problem with our ATM this morning not taking your deposit. We did have an issue with one of our ATMs over the weekend (that is resolved), but aren't aware of consistent issues with our ATMs. We would really like to learn more from you about the frustrations you've experienced so we can improve. If you are willing to share more with us, please pr... read more
If you LOVE standing in long lines this is the bank for you! I stood in line today with 12 people ahead of me and watched 2 of the 4 tellers close their windows! I left. I have complained on several occasions and I always get the standard "2 people called in today". There are always people walking around behind the counter but NO ONE sees the long lines. It's maddening. This is not my bank, it accepts deposits for my bank. That's the only reason I step foot in this place.
Business response:
Hello Vance B.Thanks for your feedback about the service at our East Long Beach branch location. We are sorry for the wait time you experienced on April 1st. The 1st and the 15th of the month are always our busiest days at the branch, but we will definitely look into the situation with the shortage of teller windows available (or closing) and discuss with our Leadership Team.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 3.9 star rating with 388 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open at 9:30 a.m.