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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
6417 E Spring St, Long Beach, CA, 90808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This review is for John at the Spring St. office. His professionalism in opening my IRA was fast, accurate and courteous. Thank you in making sure the transaction was recorded correctly, so that there would be no taxes due. This office is LBS Financial Credit Union's shining star.
Business response:
Hello Lori, We are happy to hear that your experience was pleasant and professional. We appreciate you taking the time to let us know how John did. If you need anything further in the future, please do not hesitate to stop by one of our branches or give us a call.
The most professional and kindest group of people one could ever hope to meet. I am greeted by name, with smiles and a handshake every time I go in. Nothing is too much trouble and everything I am fuzzy about (I'm just an English teacher) is cleared up and explained fully. Would that everywhere I go could be so nice. Trust me. THE BEST.
Business response:
Hello Tom, Thank you for taking a moment to review your Credit Union. We appreciate your kind words and strive to make every Member's experience an enjoyable one. Thank you again.
Purchased a brand new car through this branch and it was a flawless process. Nile was awesome to deal with help and Denise found me the exact car I was looking for at a cheaper price any local dealer was willing to give me. I definitely recommend this credit union to anyone!!
Business response:
Kevin, Thanks for sharing about your good experience with your recent car purchase! Hope you are enjoying your new car! Heather
First time customer and im happy with the knowledge and options I have with them. I hope im able to be a loyal customer
Business response:
Thanks for sharing your experience, Bee! Heather
It is a bank... not much to review here lol. They do ok at bank type activities...no bad issues so far.
Thank you John for making my car buying experience and comfortable and easy process. I came in with a few questions you answered all necessary questions and then connected me AutoNation Direct which proceeded me to find met exact car and a amazing price. You got everything figured out and when I arrived at the bank today tall the paperwork was ready for me and my car was there waiting for me. I was in and out on a half hour with my new car that I love. Thank you again John!
After being tired of the big banks who do not care about me as a customer, I switched to the lbsfcu. Great service and go above and beyond to help their clientele. Keeping my money and investing in the local economy . Glad I did and am looking forward to a good banking relationship. Dump your bank and stay locally with your credit union.
Los Altos Branch wasn't listed on Yelp? How can this be? It is actually the one whispered about in lines at other LBS locations. The rumor is that they are polite, and speedy quick. Well they are, except when a tweeker chick is at a counter having a meltdown because she let her account zero out for quite some time and must have the five dollars she is sure is still in savings. As she's told that she has to come back with proper ID and it will take 24 hours to fix the situation. Yep, there was some shouting and she was piss... read more
This branch has gone down hill. I've been a member for over 20 years and I can't even get service when I come in. I walked in today, the customer service representatives didn't even acknowledge me or ask if I needed help. There was no one in the waiting area, just me and I waited almost 30 minutes, nothing so I left. This is not the first time too, I will be closing my account soon here.
Business response:
Hi Mindy, we apologize that your recent experience fell short. We always want our Members to feel supported, and regret that you didn’t receive the assistance you needed during your visit. Our representatives at the time were occupied assisting other Members, but we understand how frustrating it can feel to wait and to not be acknowledged. We value your Membership and would like the opportunity to address your concerns directly. Please call 800.527.3328 ext. 4603 to reach our Los Altos branch manager, Frank.
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.4 star rating with 134 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is closed now. It will open tomorrow at 9:30 a.m.