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LBS Financial Credit Union
- Credit Unions
- Long Beach, CA
About this business
Location details
6417 E Spring St, Long Beach, CA, 90808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Worst service ever.. Being helped by Koumis Boosalis is like getting ir tooth pulled out.
Business response:
We are sorry that you felt that you received poor service. It is never our intention to create a bad Member experience. Please contact our VP Branch Manager at fogaz@lbsfcu.org and we would be very interested in learning more.
Why is it soooo hard to make a payment over the phone!!! I'm so over it get a new recording that can understand you I was on the phone for 20 min yesterday on the automotive service it could not take my payment over and over and over wow really this is rediculous bad service if they take it with a teller it's a 10 dollar charge go to chase or boa it's free
Business response:
We apologize for your frustrating experience when you were making a loan payment by phone. We do offer free payment options for Members such as LBS AutoPay (Pay my Loan link on our website) or through Mobile Deposit. If you would like further assistance, please send us your contact information through private message and we will have one of our representatives contact you regarding these free payment options.
Phuc van is an exceptional delight to have handle my account for a while now. He was always polite in helping resolve any account issue. I am at the final payment of my loan and i had to give him a compliment to him thank you again you have made this old guy in a wheelchair feel a lil more valued just in the short time every month we got a friendly reminder to pay my account. Ty again, Marcelo Amadeo Bolentini 626-890-5123
Business response:
Thank you so much, Marcelo. We will share your 5-star review with Phuc and our senior team.
The people are inconsiderate from the Manager to the security guard. I left my atm card and went back after 5 minutes , a lady handed my card to the security guard around 830 in the morning Saturday, October 5th, a lady outside mentioned that our card was given to the guard. When we approached them, 5 persons inside the bank chatting and we knocked and they said 9am that they open. My wife went to talk to them but to no avail. We are trying to explain but no response. We called the corporate office and all of a sudden a per... read more
Business response:
We are sorry to hear about your service experience at our Los Altos branch. LBS Financial is focused on ensuring our Employees always deliver respectful, caring, friendly, and kind member service. We appreciate your feedback and we will share it with our Los Altos branch manager and our senior team. We take all Member feedback seriously and want to address situations such as this one to improve our services.
Got approved for a used vehicle loan for the blue book value amount of 18,200. I sat on it and the loan approval expired a few days ago which is was fine because I knew I'd get approved again. Not to waste time I had the seller drive down from Chatsworth to get it all done and finalized at once. Well now they say the blue book value is $14,000. Same vin, I put 2000 miles on the vehicle from the original approval. Kelley's blue book even shows $18500. How are you going to approve for $18000 then 60 days later only do $14,000... read more
Business response:
Hello Shaun M. We are so sorry to hear about your loan application process service experience and understand your displeasure regarding the information you received. We will be reaching out to you privately to find out more information about the issue you've experienced.
This branch of LBFCU is the worst branch in the system. I'm tired of these guys putting down their atm at just the time that everybody is getting off work. Seems like 4:00 to 5:00 is their preferred time to cause grief ! Then the Inside is teaming with people because of this Problem. I end up going to the lakewood branch and of course no problem, atm is working and enough people inside to staff the teller windows. Try to learn from your lakewood branch,It's getting old!!!!!!!!!!!!!
Business response:
Frank, we are so sorry our ATM was down at our Los Altos branch this past Friday night. The ATM was having connection issues with the network, but we were able to bring it back up. It was terribly inconvenient, especially on a Friday. We will look into the service issues with this ATM and see what further action is needed to ensure the service is consistent. Thanks for bringing it to our attention and for your Membership. We want you to have a consistent experience every time and hope to earn your confidence back.
I've been a member of this FI for nearly 40 years and am pretty much sick and tired of every time I decide to take some time off from work, I have to burn a day getting my account straightened out because LBSFCU has decided to turn off my Visa debit card due to suspected fraud. I don't have this problem with any of my other FI's so I guess I will just take my business elsewhere. LBSFCU, you are not managing your risk effectively. Good riddance.
Business response:
We are so sorry for the inconvenience you've experienced in not having access to your funds recently due to fraud on your account. Our Executive Vice President left you a message last week regarding your situation. We expedited your card reorder this week and are awaiting your call back to coordinate pick up or shipment of the card. Unfortunately, when a card is compromised due to fraud on the account, we do have to turn off a card and reissue a new one for the protection of your account. Thank you for the feedback.
This bank loves to hold checks for as long as they can. You call then they tell you the money will be available on a certain day, you try and take money out and it's not available. It's very embarrassing.
Business response:
Thank you for reaching out to us, Ty. Our general policy is to allow you to withdraw funds deposited in your account on the 1st business day after the day we receive your deposit. We do hold checks under some circumstances and we apologize for any miscommunication about when funds would be available. We will reach out to you via private message for information. Thank you.
It's been nearly 6 months since I last tried to use the ATM here, and even though David S. from LBSFCU said that my review would be sent off and the problem would not happen again... I STILL CANNOT DEPOSIT MY PAYCHECK IN TO THE ATM. Oh, it gets better though. My wife tried to deposit cash in to the ATM -and it wouldn't take it. CASH. So the Automated Teller Machine will not allow deposits of cash or checks. My options are to leave work and lose time off my paycheck to go in to the branch, or to use the app and wait up to ... read more
Business response:
Thank you Dominic for taking a moment to let us know about the issue you experienced with the ATM. As you stated, the image enabled ATMs are new and we appreciate your feedback to assist us with identifying any potential checks that the ATM may have difficulty reading. We will be forwarding your remarks to the departments who oversee our ATMs to ensure this does not happen again. Thank you again for letting us know so we may improve these services for our Members. Updated: We are so sorry for your frustrations with our AT... read more
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.4 star rating with 135 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is open now. It will close at 6:00 p.m.