Levin Furniture & Mattress

Deborah c. 

on BBB

3 years ago

Brought couch chair oct 2022,getting it reupholstered Feb 2023 my cushions turned to marshmallows Levin had someone come out twice and did nothing,was told my furniture was a year old, so I guess if your furniture is more than a year old your supposed to get it reupholstered. Done with levin 

Jan Z. 

on BBB

3 years ago

Bought dresser, chest of drawers and (1) nightstand. Was told purchase was in warehouse. Nightstand was not there- December 2021. Came in March 2022. I was charged again for the nightstand. Will not do business with ***** again as they did not correct this error. 

Stephen Y 

on BBB

3 years ago

I purchased expensive furniture from Levin's in *******, **, in August of 2022. The furniture arrived damaged and was rejected. The second set of furniture arrived damaged. We held the second damaged set until resolution of the issue.......which was never resolved. We then visited the Wexford Levin's and negotiated for a completely different set of furniture at a slightly higher price. Levin's brought the second set of furniture damaged and took the first set of damaged furniture. We held the the second set of damaged furnit... read more

Amy W 

on BBB

3 years ago

I purchased a sectional from Levin and it took over 6 months to receive. However, this is not the issue as I was willing to wait to get a quality (or so I thought) product. I received the sectional in March of 2022. Immediately after receiving, I experienced stabbing from pin-like objects whenever I used the ********************. This continues to this very day (January 2023). This doesnt happen occasionally, it happens constantly. This is even bothersome to my 40lb dog, who tries to remove the feathers with her mouth. How c... read more

Jaime R 

on BBB

3 years ago

I have gone to Levin in the past and purchased a numbers of thing and have ALWAYS been satisfied with the end result. This last time - NOT SO MUCH! I recently purchased a kitchen table and chairs and was super excited to get them in. I ordered it before Christmas and was thrilled to find out it would be delivered before the New Year. Unfortunately, that wasn't the case. It took 4 DELIVERIES before my table was delivered without any damages/scratches. FOUR TIMES! When I spoke to corporate after my 2 deliveries were a fail, th... read more

Robert M 

on BBB

3 years ago

My mom bought a mattress and was told she could trade it for another if she didn't like it and was told by sales person to by a cover for it so if she didn't like it then she could trade it it was to be a firm mattress it is not when you lay on it you sink in and can't move on it sales person would not call back when l called the manager she said that the 120 day warranty didn't apply because she did not buy a pillow the sales person did not tell her that. Now she has a **** dollar mattress that she can not sleep on ********... read more

Amanda C 

on BBB

3 years ago

I purchased a loveseat and two recliners in 2019 from Levin Furniture. During my manufacture warranty which was 2020, during Covid they filed for bankruptcy and we’re not answering calls for service. After multiple tries, someone got here on 2021 to fix the loveseat which both side seats were coming apart material was coming out of cushions where the leg rest comes out on both sides. Which my manufactures warranty covered this. On to 2022, I purchased a 5 year material protection plan on my loveseat and two recliners. I cont... read more

Carol H. 

on BBB

3 years ago

I bought a living room set including a lazy boy recliner in December 2021. The recliner was delivered in March 2022 and the rest delivered a few months later. I am satisfied with the furniture except for the recliner. It makes thumping sounds when reclining and shifts back and forth. After a few months, I called. I have a had a technician four times. He sits in, takes pictures and says its normal to make this sound. And talks me into believing its ok. Rubbish, it is getting worse. Finally they took my recliner to the shop to... read more

David B. 

on BBB

3 years ago

************** bought a leather reclining chair. I also paid extra for the 5 year warranty protection plan. Within a year the arm brace broke. Got the run around. Never talked to same person. Received repair ticket number finally. Tech came out. Took apart(Still in 2 parts as of this writing). Was told had to order parts. Well 8 MONTHS later still waiting. Went to court, won. Now going to next step. After countless times, never got anything done at this point. I STRONGLY SUGGEST NOT TO GIVE LEVIN FURNITURE ANY OF YOUR HARD E... read more