Levin Furniture & Mattress

Laura S 

on BBB

3 years ago

I ordered a couch in Sept 2020. I was told the couch would be back ordered due to COVID-19 and probably be ready to be shipped to us in Dec 2020. I told them I understood. In Dec 2020 we get a call and say that it was pushed back to Jan 2021. Then in Jan we were called and we were told it was not ready until Feb 2021. Then in Feb we were told it was not ready until March 2021. Finally the couch was delivered in March 2021, but delivered with two different, mismatched sized legs. Most of the couch had tall legs, while one sec... read more

Steve B 

on BBB

3 years ago

Tue 2/8/2022 11:45 AM Thank you for contacting Levin Furniture! We have received your inquiry, and someone will respond to you shortly.Levin Furniture - Contact Us Name ************************** ******************************** Preferred Method of Contact ************************** Order NumberComments *I need to know which method you prefer for me to dispose of your bed that I just paid over $2,123 for?I bought this bed on 11/13/2021 from your **********, ** store. I tried to sleep on it. This mattress began to give me bac... read more

Patrick M 

on BBB

3 years ago

Encounter with multiple locations and HQ in PA regarding a chair that was broken in half. The process to exchange broken furniture to this company is internet based. I was denied access to Corporate location to properly fill paperwork out and drop off chair to be inspected then exchanged. Ive been placed on an email list to input pictures and a determination will be made based on the photos. This process creates massive stress in times of need and the company reps are failing to clearly explain how this process is done. Ive ... read more

Karen H 

on BBB

3 years ago

We bought a matching couch and chair for more than $3000 from Levin Furniture in October of 2018. At the time, the saleswoman suggested we purchase the 5-year protection plan. She explained that it covered any and all damage or issues with the furniture, from the reclining mechanism to the leather and everything in between for a period of 5years from date of purchase. Based on her description of the coverage we decided to go ahead and purchase the plan. Today, just 3 1/2 years later we called Levin to file a claim. The leath... read more

Cynthia K. 

on BBB

3 years ago

Awful experience. I spent close to $9,000 on furniture. Received some pieces on time. I knew shipping was delayed due to Covid so I was patient. Every time I called to confirm a delivery date I was given for bed they would say another month. Really, its supposed to be delivered in two days and no one called to tell me its not coming again. This happened at least 5 times. After 5 months I cancelled bed and ordered one in stock and tried to match it as best as possible to dressers. Bed arrived and footboard damaged. Called whi... read more

Karen S. 

on BBB

3 years ago

We purchased a sofa and chair on October 15. They were delivered six weeks later. The sofa fabric was damaged. They said they were ordering a part. I called every week to find out where the "part" was. Finally They said it was shipped on December 23. They say they still don't have it. I've asked several times for them to come and get it and return my money. They refused. To add insult to injury the motor on the chair stopped working on December 31!! I'd just like them to come get their furniture and give my $2500 back!! So u... read more

Karen S 

on BBB

3 years ago

We purchased a sofa and chair on October 15. They were delivered six weeks later. The sofa fabric was damaged. They said they were ordering a part. I called every week to find out where the "part" was. Finally They said it was shipped on December 23. They say they still don't have it. I've asked several times for them to come and get it and return my money. They refused. To add insult to injury the motor on the chair stopped working on December 31!! I'd just like them to come get their furniture and give my $2500 back!! So u... read more

Amber D 

on BBB

3 years ago

If I could give them 0 stars I would. I paid for a sofa and loveseat in full in cash in July for a new arrival set and that it would be delivered in October. Called a few times a week and every time I called it was pushed back longer and longer and I returned the chair for a refund with no hassle they sent my info to cooperate on that Friday and then Monday they would mail out my check and they did. I decided to cancel the sofa purchase too because I was tired of waiting and they said due to COVID everything is delayed and I... read more

Judy A 

on BBB

3 years ago

I would have given a zero star.I ordered 3 piece living room set ..paid cash.signed agreement for delivery in 7 to 10 weeks...sales rep said it could take up to 20 weeks..(due to covid) 20 weeks went by I called talked to rep she said she never said that..I spoke with manager ****. Due to fact now furniture would not be here til Jan 30 2022...we are sitting on lawn furniture..**** said he could give us loaner furniture till ours came in...excuses still come my way.. doesn't call me I have to keep calling, delivery guy called... read more