This profile has been claimed by the business owner or representative.
Lexus of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Location details
590 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Efficient Delivery Lease Process We would have provided an excellent rating except we felt the finance person could have been more thorough when going over the lease terms. It was quick but a little more time going through the details would have been let us know that a 4350 deposition fee would be required upon lease completion unless another Lexus was purchased. Other than this issue our sales person Michele was great and the sales manger Ken provided a no nonsense deal over the phone that made the process very pleasant.
Lexus of Ann Arbor exemplifies legendary service!! I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was handled effortlessly and with no hassle! Roy took care of me, and I was so impressed with his professionalism and expertise in making sure my appointment resolved my issue! I am extremely satisfied with the customer care I received and plan to be a customer for many years to come.
Timing belt excellent, car was done on time. Friendly Service Manager. Teh car was clean when I left the dealership. Nice loaner car. Will return. Car runs li,ke new.
Welcomed and Served as Family! Having been a previous Lexus owner we are used to being treated well by Lexus dealer personnel but we were astounded at the care and attention we received at Lexus Ann Arbor! Chuck and Ryan took especially exceptional care of us during the trade of our 2008 LS 460 and Lease of our 2013 LS 460 L. They both went above and beyond to ensure our satisfaction. Special thanks and appreciation to Ryan for all his care, help and attention to detail. He took his time and was very thorough as he trained u... read more
Great Service I have had only great service from Lexus of Ann Arbor. Very professional, courteous and have always had the car ready when promised. First class operation.
Fast service and diagnosis! After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by hand into perfect alignment. I went to the service center without an appointment and they took me in right away. They said that to secure the bumper would only take an hour and that it was not covered by the Bumper to bumper warranty. So, for $118 I said go ahead. Within a half hour they had diagnosed that there were two bumper clips that were broken a... read more
New car Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman!
Flawless delivery of a new NX200t The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom floor. The automobile was delivered in impeccable condition and Brian Frawley spent a generous amount of time showing me the various hi-tech and safety features to be found in my new NX. I have now put about 800 miles on the new vehicle and it is absolutely flawless in terms of fit and finish with the power train and every feature functioning as... read more
Wonderful Customer Service I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was quick and courteous. He helped me with a problem I was having with syncing imaps on my iPhone to the car audio, which was something I just couldn't figure out myself. The service call went smoothly and they washed my car exterior before handing it back to me. I love my car and now I love the service department at Lexus of Ann Arbir too!
Frequently asked questions about Lexus of Ann Arbor
How is Lexus of Ann Arbor rated?
Lexus of Ann Arbor has a 4.5 star rating with 1,538 reviews.
When is Lexus of Ann Arbor open?
Lexus of Ann Arbor is open now. It will close at 8:00 p.m.