Lexus of Tacoma at Fife

GS 

on Cars.com

3 years ago

Long wait time and Expensive Been a long time customer for over 15 years. Recently, had a 3+ hour wait for a $150 oil change. Not happy. Thinking to go elsewhere next time. _GS 

George 

on Cars.com

3 years ago

What happened Lexus!! We were charged $200 to diagnose our vehicle. The result of the problem was “they don’t know”. They recommended we put out car on a trickle charger when not using it. We haven’t had a problem with it for 8 years and now we should put it on a trickle charger?! We’ve taken our car there for 8 years and would rate them highly, till now. I talked to Nick, the manager, Who reinforced what the technician said and recommended that we drive the vehicle at least 45 minutes every other day to keep the charge up. ... read more

Dave Ledesma 

on Cars.com

3 years ago

What is this? Do you want my review or not? I really don't feel like writing anything. This should not be a required entry. The people at the dealership were wonderful and is the only reason I am persisting through this BS of having to write something so that whoever you are can know that the people at Lexus of Tacoma did a wonderful job. 

subhas chand 

on Cars.com

4 years ago

Subhas chand The people at Lexus of Tacoma sucks. From sales to finance. Everyone of them had no customer service . They were mean and full of lies try to rip you off. 

Corvette USA 

on Cars.com

4 years ago

Corvette Salesman pushy , wanted to get the car. Sold . Wasn’t interested in my needs . Finance department Amy our first meeting was down right rude . I wouldn’t go back to this dealership. I will say Ethan the second salesperson who helped listened understood my needs and was pleasant. I own a Lexus and bought mine in Seattle of Lexus a whole different experience. People were so friendly and eager to help . 

Tija 

on Cars.com

4 years ago

These can't be true about the service center Horrible horrible I had my car towed in because I needed diagnostic it wouldn't start lexus tells me I need a battery and starter. So I went to get a new battery the starter was already brand new I have receipts as proof . I tell them I have a new battery now I know I don't need a starter. It's a security issue. They told me since I'm basically doubting there job I need to come get my car they will not work on it. xxx now I'm supposed to get it towed away no way. I will never deal... read more

maccheryl 

on Cars.com

4 years ago

RX350L You cannot go wrong in buying a car buying from this dealer. There is not one negative comment to post about O'Brien's Lexus Dealership. I'm sorry we didn't go there sooner if that tells you anything. 

E-Williams 

on Cars.com

4 years ago

Accountability Purchased a certified NX hybrid a month ago and have purchased many vehicles before from them! Was told from A-JR. With our purchase we would have auto start included for 2 years and we would get an email within a week! Never got and email and reached out to A-JR. And was told I would take care of it and obviously he never did and we never heard back. Called today and talked with a technician and was informed you have to pay for auto start and it was in fact not included with your purchase of a certified vehic... read more

Theallen Stanley 

on Cars.com

5 years ago

Not stand up guys. I bought a car roughly 9 months ago from Ty Hall at Lexus of Tacoma at Fife. Extended warranty all the extras. I roughly spent $22K on the car. I was introduced to this salesmen by some folks I knew from church. So I was hoping to be dealing with a respectable and honest man. Well he wasn't. I had a hazard light on for low tire pressure. At that very moment I changed my mind about the car. Ty Hall was insistent the issue could be repaired and whatever it was he would make sure it got handled. After weeks o... read more