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Liberty Home Mortgage
- Finance
- Independence, OH
About this business
Location details
6225 Oak Tree Blvd, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I was looking to buy a house and was deciding between Chris and another Lender. The other lender offered a good rate (2.75% with no points) and Chris said he would be able to match that rate. I went with Chris because the rate was solid and he was very pleasant to work with (as the other reviews prove). In the Covid environment, rates were being held at very low rates which was great news for me. However at the last second (7 days before closing), Chris calls me and says that the "market" had increased and that my rate was n... read more
I am first time home buyer and this is my husbands third time buying a house. He said this is the worst mortgage company he has ever dealt with. The lady at the title company said she could not believe the fees they charged. Her exact words were "i know who not to work with when i begin my buying of a home". We were ready to close on our new house and the buyers had a medical emergency and they could not sign so things were put on hold for a couple weeks, when it was finally time to close our closing costs went up 1200$ beca... read more
This was sooo disappointing as i used Rob Dawson on a reference. As a first time home buyer i had many questions and was double checking all the numbers and terms and condition. What i recieved was HORRIBLE customer service and i was made to feel as if i was an inconvenience and that every set back was my fault directly. If it hadnt been too late for me to switch lenders i 100% would have. Rob Dawson was very difficult to get ahold of, near impossible to schedule any phone calls, and on top of that he was EXETREMELY RUDE. I ... read more
Business response:
Thank you for the review. I'm glad that we were able to get this extremely difficult loan done for you and get you into your dream home. It was truly amazing that we were able to get it closed with all of the hurdles!! I wish you the very best in your new home.
Seemed like the lender was very new. Didn't know how to talk to people. Very rough. Needs to get out of the business. We were told false information through the whole process. What a nightmare.
Never seemed to know what was going on and, with 800+ score and $100k down was bogged down by some extremely, unnecessary petty details. The whole loan got put on hold over me opening up a new credit card (2% cash back) because I could not prove I did not have a balance on the new card that I had not received. Recommend you stay with your local banker!
Poor customer service,poor communication not very helpful,at all offered no help resolving issues. Offered know direction me being a first time home buyer provided documentation however it wasn’t sufficient, I’ve moved on found another mortgage company whom has truly shown the interest and professionalism that has helped me overcome those small challenges.
They were very brief and the loan application process online was simple. I was told they would place me in a program that could help improve my credit score but after I was pre approved I never heard back.
Upon the first call, he reached out to discuss plans about buying a home. I am open to various lenders and wanted to discuss rates for the loan value I am seeking. He dove right into when I would like close on a house and didn’t ask any introductory question about what I am looking into or the experience I have, it was all very robotic and transactional, not warm at all. As I said I have recently been talking with other lenders and I asked about origination fees and closing costs he didn’t seemed to appreciate my divulging t... read more
Business response:
I apologize for not meeting your expectations. The main thing I want to point out is that our conversation lasted a little over 4 minutes total. Halfway through the call you mentioned that you cannot hear me because you are driving, and that you had to be somewhere. Where at that point, I offered for you to call me back on my cell phone when it was a better time for you to speak to me. My process is the same for everyone that I speak with. One of the first thing that I ask is how soon you are looking to buy a home. Im not li... read more
Took over a month for them to actually get in touch with me, after I was first notified by Zillow. Then, I got pressured into speeding through the pre-approval process on the phone. Within a day of establishing contact, they start hounding me about submitting documents, which made it feel unprofessional. Or that they were just desperate to crank my file out to get their numbers up. I get, what seems like automated, messages almost daily telling me to submit X, Y, & Z documents... even though I've talked to dude & told him I'... read more
Frequently asked questions about Liberty Home Mortgage
How is Liberty Home Mortgage rated?
Liberty Home Mortgage has a 4.7 star rating with 2,492 reviews.
When is Liberty Home Mortgage open?
Liberty Home Mortgage is open now. It will close at 6:00 p.m.