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Liberty Home Mortgage

4.7

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Location details

6225 Oak Tree Blvd, Independence, OH, 44131, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 6:00 p.m.
4.72,492 reviews
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Lee Tafoya's profile image
Lee Tafoya 
3 years ago

There only concern is money....just want their money! They sent final closing costs while I was at the airport with a certified check for the amount I was sent the night before I left. I was $104 short at closing because of this. I paid in cash to the title company. Liberty's follow-up said I needed to provide a paper trail to show where I got the money. Anyway they harassed me into wiring them $104. Terrible service as soon as I can I will refinance with someone else! 

B. Pupillo's profile image
B. Pupillo 
3 years ago

Anthony was not our original loan officer; he was the team leader of the officer we were working with who was let go two business days before our closing. After that officer was let go Anthony took over our case and it became clear how mismanaged our loan process had been (we are first-time home-buyers unfamiliar with the process). While we are sympathetic to the fact our case was dropped in his lap, Anthony failed to make the process any easier. He was not transparent about the underwriting process. Even up until the four d... read more

Nathan Tashla's profile image
Nathan Tashla 
3 years ago

Those are not good company, just run your credit and take Sensitive documents Then disappear , try contact them but not working, I definitely do not recommend them. 

Business response:

Hello Nathan. I truly apologize. It sounds like we had some miscommunication. Please feel free to call or text me back when you get the chance. 216-317-6413 

shelia H's profile image
shelia H 
3 years ago

Jason Bronstrup was my contact person throughout the loan process, I felt he was helpful, but his boss, was rude and insulting. To make a long story short I ended up canceling my loan and purchased the property with cash. I will never recommend or use this company again. The name LIBERTY does not fit with these people 

Stephanie Chadock's profile image
Stephanie Chadock 
3 years ago

My fiancé Austin and I couldn’t possibly say enough kind words about LeLand. We would not be moving into our first home without him. We had to move into a last minute rental in Akron when my apartment lease ended in June. It was an hour commute away from family, friends, and work. Not to mention, we later found out the house had never been inspected and it turned into a biohazard that was not in living condition. We’ve been working with one car the whole time we’ve lived in Akron as well. Anyways, one day when I was waiting ... read more

twuori's profile image
twuori 
4 years ago

They have very patient with me being a first time buyer, answered all my questions and never made me feel like I was being a nuisance, I would recommend this lender to anyone looking to purchase their first home and want someone to make you feel like family. 

Kctarp's profile image
Kctarp 
4 years ago

If I give anyone advise from this review, it would be DO NOT go with this lender agent, to save you and your family a lot of heartache. After selling our home, we found our new dream home, only to be homeless in a hotel, and lied to for months. Thankfully we had a seller who was gracious enough to let us rent the home until we could switch lenders. We went with another lender and he was amazing. Also, by going with another lender our mortgage payment was $250 less a month, which either says Liberty’s Mr. DiFranco was incompe... read more

Kevin's profile image
Kevin 
4 years ago

Do not, under any circumstances use this sorry excuse for a mortgage broker. He was so hard to get a hold of and when we finally did it was days after we needed him. He was “quick” to close a refinance but absolutely blew it on a construction loan. He had no clue how to do one, but told us from the beginning he did, most likely just to get the refinance business. Despicable business ethics. We told him we needed a mortgage commitment on a specific date or we would lose a house. Well, not only didn’t we get the commitment, we... read more

Business response:

The appraisal came in 70,000 short, I am sorry I couldn't get the appraiser to change his mind. I tried disputing it 3 times. The condition of the home was unfinanceable and I couldn't get loan approval without doing the renovation loan. I couldn't get a mortgage commitment because the appraisal never passed. 

Steve's profile image
Steve 
4 years ago

Just got off the phone and was shocked at how condescending Dominic was when asking about rates and fees. Why would I not shop for the best deal for me? Instead of offering what he does different or better than the rest he insulted my intelligence by going on and on about how much more to it there is than rates and fees. Look elsewhere 

Frequently asked questions about Liberty Home Mortgage

How is Liberty Home Mortgage rated?

Liberty Home Mortgage has a 4.7 star rating with 2,492 reviews. 

When is Liberty Home Mortgage open?

Liberty Home Mortgage is closed now. It will open at 8:00 a.m.