Lifetime Animal Care Center

Cathrine D. 

on Yelp

4 years ago

Made an appointment with the intention of paying $700-800 up front for the year plan for my cat. Horrible customer service and people. I made an appointment for 11 and was never told because of COVID I would have to wait out front with my cat and couldn't go in with her. So I call to check in and it's 11:15 and we still have not been seen. I was willing to get all of cats care done here, and I made my appointment weeks ahead of time and they couldn't see us in a timely manner and the front desk receptionist was especially ru... read more

Justin S. 

on Yelp

4 years ago

Absolutely fucking useless. Federal mandate states a Heath certificate must be within 10 days and no greater. This vet does not feel comfortable doing a health check, within these 10 days because there's too many signatures required. No help whatsoever. 

Vicki M. 

on Yelp

4 years ago

I will NEVER go to this place again, no matter what!!! My cat was hit by a car the other morning & a witness rushed him to this office and left him there to wait for me to get there. When I arrived I had to bang and bang on the windows to get anyone's attention. I told them my cat was just brought in - they said ok - just a minute. After about 10 minutes a woman came out with my cat in her hands - no towel - he was just dangling there - & she said they weren't an emergency vet and couldn't do ANYTHING. She said, " I don'... read more

Nolan S. 

on Yelp

4 years ago

Our dog had an emergency but the vet was too busy to see him on a Tuesday. Finally a week later he got in. But of the primary vets listed on the door, only one was actually still working there. And she was not the vet to see him. A temporary vet saw him and she failed to read his history on file telling his history of allergies. We were given a written list of suggested medications not aware of his allergies. We call the office latter this same day for clarification, The temporary vet that had done the examination had gone ... read more

Cortney A. 

on Yelp

4 years ago

The quality of care at this facility has gone down. Front office staff are rude and unprofessional at best. After having my pets here for years we have left the practice after the treatment my family received when my dog Bowser died. When I called to let them know I was shocked by the way I was treated over the phone with total disrespect and lack of empathy. The back office assistants are great, too bad the front office "manager" hates her job and brings down the value of the practice. Goodbye Lifetime Animal Care. Your ser... read more

Kat B. 

on Yelp

5 years ago

Don't ever come here. Came here to get my cat cart food but they made an old cat come in. He came in was stressed paid $1500 to make him feel better last 2 days. Currently in process of putting him down. THIS PLACE WILL KILL YOURE PETS!!! Do not trust 

Dave W. 

on Yelp

5 years ago

Comment from Customer Service of Lifetime Animal Care Center My response to : Business Customer Service ""7/9/2020 We are sorry to hear that you had a negative experience with a staff member. This is certainly not acceptable and we will redouble our efforts to ensure that our staff is trained appropriately.""" So you currently have untrained staff answering the phones??? Interesting... """Regarding receiving any medical advice over the phone, we are careful to refrain from doing so as when we are unable to see the ... read more

Lily L. 

on Yelp

5 years ago

Do not take your rodents or small animals there. Their "exotic vet" did not have an understanding of rats. They kept referring to my female rat as a male mouse. Asked if she has been vomiting which is not physically possible for a rodent. They prescribed too weak of antibiotics and had to see another vet to get the right one. Failed to weigh her upon examination, so I'm not sure how they determined the dose for the medication. Overall, seemed inexperienced even though they claim they can treat small animals. 

Jeff P. 

on Yelp

5 years ago

I have gone here for 3 decades. Dr. Hardy has been a blessing. When my dog unexpectedly needed help most I was told they were too busy to see him. Poor thing went from active to not being able to walk. I prefer the care of Lifetime Animal but obviously loyalty is obsolete. So disappointed! Read your response. Just a few weeks before, my dogs were in for there annual check up. You were more than content to take my $500 and give my dog a thumbs up. When I called, I received no referral. The reception was short and rude... read more