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Londonderry Dodge Chrysler Jeep
- Automotive
- Edmonton, AB
About this business
Location details
13333 Fort Rd NW, Edmonton, AB, T5A 1C3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Great customer service and staff was very knowledgeable about your inventory!
Business response:
Thank you for the great feedback! We’re glad our team’s customer service and product knowledge stood out during your visit. Knowing our inventory inside and out is important so we can help you find the right vehicle with confidence. We appreciate your support! - Jamie
They were great to deal with throughout the whole process. Fred was amazing to deal with right from the beginning, and I feel like the management/financial team went out of their way to help me in any way they could. I definitely would recommend buying a vehicle there.
Business response:
Thank you for the kind words! We’re really glad to hear the entire process felt smooth from start to finish. Fred takes a lot of pride in making sure customers feel comfortable right from the beginning, and it’s great to know our management and finance team were able to step up and support you as well. We truly appreciate the recommendation and your trust in Londonderry Dodge. Enjoy your new vehicle! - Jamie
The service team at Londonderry Dodge is amazing. I talked to Brian the first time I was there. The patient man asnwered all my questions and queries very calmly with detail. Daralyn at the desk is breezy. She puts the "S" in service. Genuinely one of the nicest people I have encountered when it comes to the service sector. The issue, although not yet taken care of but I cannot say that it was due to lack of the service dept. not trying hard enough. They did actually do a mint job. I wish I was as happy with my Jeep as... read more
Business response:
Thank you for taking the time to share this. It truly means a lot. We’re so glad to hear Brian took the time to answer your questions thoroughly and calmly, and that Daralyn made such a strong impression. She genuinely brings that positive energy to our service desk, and your words will mean a great deal to her. While we’re happy you’ve felt supported by our after sales team, we also understand the frustration with the ongoing issue. Please know we remain committed to helping you work toward a resolution and making sure yo... read more
I had to wait longer than expected because the dealership didn't carry the oil i needed for my vehicle (which i purchased there). It took 4 extra hours for them to find oil somewhere in the city. My floor mats were not cleaned (which they usually do) and there were technical hand smudge prints on my display screen in the cab. Overall, not as satisfactory as most other time. Only getting 3 stars this time.
Business response:
We’re sorry this visit didn’t meet the standard you’re used to at Londonderry Dodge in Edmonton. Waiting an additional four hours due to oil availability is understandably frustrating, particularly when it’s a vehicle purchased here. We should have managed that situation more smoothly. It’s also disappointing to hear the finishing details were missed. Clean floor mats and a wiped-down display screen are part of the small touches that matter, and we regret that this wasn’t completed properly. We value your continued busines... read more
Service was ok but could have been better. I was just bringing my truck in to get a windshield and oil change which turned into an all day thing so they kept it overnight. Let it to not be ready until closing time the next day so I feel that the time management was handled in properly, although the customer representative was very friendly and helpful but at the same time it took long. For her to get back to me on certain things which that would be longer for me to get my vehicle back.
Business response:
Thank you for taking the time to share your feedback. We appreciate you bringing your truck to Londonderry Dodge and understand how frustrating extended timelines can be especially for what should have been a straightforward windshield replacement and oil change. While we’re glad to hear our service representative was friendly and helpful, we regret that the overall time management and communication delays caused inconvenience and kept you without your vehicle longer than expected. That’s not the experience we aim to delive... read more
My rogue is drivable great thanks to you guys the things I notice is the tire signals on and off plus the sign of like two wheels sign with star on and off . Thanks again Merry Christmas to all and happy new year to the coming year to come.
Business response:
Thank you for the update we’re glad to hear your Rogue is driving well. The tire warning light and traction control indicator you mentioned can sometimes come on intermittently, and we’d be happy to take another look if they continue or become more frequent. Thanks again for the kind words. Wishing you a very Merry Christmas and a Happy New Year! - Jamie
Replayed to me quickly service was good but didn’t notify me that there keeping my vehicle all day next time please inform me
Business response:
Thank you for your feedback and for noting that the service itself was good we really appreciate it. I’m sorry we didn’t let you know ahead of time that we’d be keeping your vehicle all day. We understand how important it is to plan your day around transportation, and we should have communicated that more clearly. We’ll make sure in the future that our team is clearer about expected timeframes so there are no surprises. Thank you again for letting us know so we can improve. - Jamie
Amazing experience will be coming for more cars for my wife and family Emmanuel is amazing at what he does !
Business response:
Thank you so much for the wonderful review! We’re thrilled to hear you had an amazing experience with Emmanuel he truly cares about making the process easy and enjoyable. We’re excited to help you, your wife, and your family again whenever you’re ready for your next vehicle. Thanks for choosing us! - Jamie
Unplanned visit given fast, courteous service. Thanks :)
Business response:
Thank you for stopping by and for taking the time to leave a review! We’re glad we could get you taken care of quickly and provide the courteous service you deserve. We appreciate you choosing us, and we’re here anytime you need us! - Jamie
Frequently asked questions about Londonderry Dodge Chrysler Jeep
How is Londonderry Dodge Chrysler Jeep rated?
Londonderry Dodge Chrysler Jeep has a 4.4 star rating with 6,903 reviews.
When is Londonderry Dodge Chrysler Jeep open?
Londonderry Dodge Chrysler Jeep is open now. It will close at 9:00 p.m.