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Londonderry Dodge Chrysler Jeep
- Automotive
- Edmonton, AB
About this business
Location details
13333 Fort Rd NW, Edmonton, AB, T5A 1C3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had to wait longer than expected because the dealership didn't carry the oil i needed for my vehicle (which i purchased there). It took 4 extra hours for them to find oil somewhere in the city. My floor mats were not cleaned (which they usually do) and there were technical hand smudge prints on my display screen in the cab. Overall, not as satisfactory as most other time. Only getting 3 stars this time.
Business response:
We’re sorry this visit didn’t meet the standard you’re used to at Londonderry Dodge in Edmonton. Waiting an additional four hours due to oil availability is understandably frustrating, particularly when it’s a vehicle purchased here. We should have managed that situation more smoothly. It’s also disappointing to hear the finishing details were missed. Clean floor mats and a wiped-down display screen are part of the small touches that matter, and we regret that this wasn’t completed properly. We value your continued busines... read more
Service was ok but could have been better. I was just bringing my truck in to get a windshield and oil change which turned into an all day thing so they kept it overnight. Let it to not be ready until closing time the next day so I feel that the time management was handled in properly, although the customer representative was very friendly and helpful but at the same time it took long. For her to get back to me on certain things which that would be longer for me to get my vehicle back.
Business response:
Thank you for taking the time to share your feedback. We appreciate you bringing your truck to Londonderry Dodge and understand how frustrating extended timelines can be especially for what should have been a straightforward windshield replacement and oil change. While we’re glad to hear our service representative was friendly and helpful, we regret that the overall time management and communication delays caused inconvenience and kept you without your vehicle longer than expected. That’s not the experience we aim to delive... read more
My rogue is drivable great thanks to you guys the things I notice is the tire signals on and off plus the sign of like two wheels sign with star on and off . Thanks again Merry Christmas to all and happy new year to the coming year to come.
Business response:
Thank you for the update we’re glad to hear your Rogue is driving well. The tire warning light and traction control indicator you mentioned can sometimes come on intermittently, and we’d be happy to take another look if they continue or become more frequent. Thanks again for the kind words. Wishing you a very Merry Christmas and a Happy New Year! - Jamie
Replayed to me quickly service was good but didn’t notify me that there keeping my vehicle all day next time please inform me
Business response:
Thank you for your feedback and for noting that the service itself was good we really appreciate it. I’m sorry we didn’t let you know ahead of time that we’d be keeping your vehicle all day. We understand how important it is to plan your day around transportation, and we should have communicated that more clearly. We’ll make sure in the future that our team is clearer about expected timeframes so there are no surprises. Thank you again for letting us know so we can improve. - Jamie
Amazing experience will be coming for more cars for my wife and family Emmanuel is amazing at what he does !
Business response:
Thank you so much for the wonderful review! We’re thrilled to hear you had an amazing experience with Emmanuel he truly cares about making the process easy and enjoyable. We’re excited to help you, your wife, and your family again whenever you’re ready for your next vehicle. Thanks for choosing us! - Jamie
Unplanned visit given fast, courteous service. Thanks :)
Business response:
Thank you for stopping by and for taking the time to leave a review! We’re glad we could get you taken care of quickly and provide the courteous service you deserve. We appreciate you choosing us, and we’re here anytime you need us! - Jamie
Good service 😊 thank you
Business response:
Thanks for the feedback Art! - Jamie
Great unbelievable sales very honest and up front not greasy like some
Business response:
Thank you for taking the time to share your experience. We appreciate your honest feedback about our sales approach. - Jamie
Great service writer . . . Excellent work . . . One small concern with the work stemming from my extra request . . . No problem . . . I did not full qualify my request . . . I am one of “ Bills” old customers . . . To return after using other Dodge dealers due to location . . . I came back and am considering my next new pickup from you . . .
Business response:
We're delighted to hear about your positive experience with our service writer and the excellent work done on your vehicle. Thank you immensely for considering us for your next new pickup. - Jamie
Frequently asked questions about Londonderry Dodge Chrysler Jeep
How is Londonderry Dodge Chrysler Jeep rated?
Londonderry Dodge Chrysler Jeep has a 4.4 star rating with 7,001 reviews.
When is Londonderry Dodge Chrysler Jeep open?
Londonderry Dodge Chrysler Jeep is open now. It will close at 9:00 p.m.