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163 S Service Rd, Plainview, NY, 11803, United States
Get directionsLet me start off by emphatically telling you that if you have other options, any other options, DO NOT GO Here. I have been a dog owner for 50 years. I currently have 2 dogs. I, also, help raise money for pet causes so I am well aware of how this is supposed work when your dog is sick. Do not be FOOLED by their slick message on hold and words of concern. The former owner, Dr Dominick Marino who is giving the review on Yelp, no longer has skin in the game. This business was sold to a Private Equity firm. I left on vacation on... read more
I brought my dog here last night because I believed she had a fragment of a bone stuck in her throat, which she and I could not dislodge. They brought us into an examination room, where we initially saw a young lady who said she was a vet tech. She asked us what the issue was and we told her. Before leaving the examination room, she said that the dog would be seen shortly. Five minutes later, another young lady entered the room and asked the same question. She then said she needed to take the dog in the back to examin... read more
Dropped off our elderly dog who wears diapers to be boarded overnight as we had an event out of state. After waiting 35 minutes to pick up our dog, we had staff come out and tell us that they had issues with her diaper as she went to the bathroom in it and the feces dried to her skin and they had to rip it off along with her diaper. Leaving raw skin and irritation that needed to be shaved. In all six months of our dog wearing a diaper this has never happened, she had been cared for meticulously by us. What really happened... read more
Unfortunately, this facility could be top notch, if it weren't for the high cost and apparent greed where they know people will pay a great deal to get their pets well, as they are part of the family. I brought my feline to the facility two days after I brought it to my regular vet where she did a complete blood test on the animal. I thought LIVS might be able to better diagnose the problem and brought all the paperwork with me including the blood work. What did they do? The same blood test two days after my vet did the s... read more
I came the hospital at 7:30 to pick up my dog, who was just did bandage change early today and nothing else. I waited for more that 30 minutes but they said all doctors and nurses are saving life for another dog. I was so mad because when I arrived, that dog was not here. And I don't know why it takes so long to just bring my dog from inside. It seems like I don't have a life, I don't need to go home. They ask me to wait at least another 20 minutes. That is ridiculous.
I came here to write a review and laughed at their rating because it could not be more accurate. I guess I don't have to waste too much time guiding others to avoid this place. Money aside, timing aside, and location aside- the best interest of your pet is not on mind at this center. They take advantage of being an emergency center but I personally don't think they have the skill sets or care to take care of animals in need of critical attention. I cannot even put my experience into words. Again, money aside (which this ... read more
My min-pin had a cataract operation performed my Dr. Sapienza. The operation was successful because she was able to see, again. However, she developed chronic choking and severe respiratory problems.I also noticed a listlessness and loss of cognition in my dog.I took her to my vet, not Dr. Sapienza. My vet said she had a crushed trachea. She was put on medications. However, her respiratory distress grew worse. She was in pain and could not walk and had dark diarrhea. It was necessary to have my vet put her down. S. And... read more
Business response:
Hi Susan, we're so sorry for the loss of your min-pin. We appreciate you still taking the time to write a wonderful review about Dr. Sapienza during your time of grief. We're happy to hear he was able to give your fur baby her sight back. As far as a collapsed trachea, this is common in that breed. A collapsed trachea is rarely associated with a surgical procedure, so we're unsure where the common thread is with your pleasurable experience here at LIVS to deem a 1 star rating. Again, we're sending your our condolences.
I was initially going to give this place 2 stars but I quickly lowered it to 1. The one star is for the patient staff that was overall fairly kind to me while I was there. I was referred by a smaller vet clinic that called for an emergent ultrasound on my pooch. I arrived at LIV around 9:20 in the morning and (after being told the wait time would be 30 mins - 1 hour) they didn't take me and my dog in until 12, nearly 3 hours later. After we got taken in the back to speak to a vet and she took my dog away for the test, I... read more
My cat was operated on by Dr. Sapienza. This was over 4 years ago, he had a corneal transplant and the surgery cost over 4K. Since then, I've had several problems related to his eye. I've gone back to the clinic, only to be told that I cannot get an appointment with Dr. Sapienza, but Dr. Kim could see my cat. I didn't feel comfortable with this, as Dr. Sapienza was the original surgeon. Getting an appointment with Dr. Sapienza, who is world renowned for having treated Regis Philbin's wife's dog, over 15 years ago, and ap... read more
Business response:
As specified in our previous response to your first review, our records indicate your pet has not been to LIVS in over 2 years. Your pet was treated multiple times by Dr. Kim, not Dr. Sapienza since 2017. Dr. Sapienza did not perform the surgery on your pets eye as indicated in your review. The surgery you're referring to was in July 2015, from Dr. Ledbetter who is no longer with LIVS. Dr. Sapienza did a follow up recheck appointment with you back in 2015, when the originating Dr. was unavailable. In December 2017, you cal... read more
Long Island Veterinary Specialists has a 3.9 star rating with 1,874 reviews.
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