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Long Island Veterinary Specialists
- Veterinarians
- Plainview, NY
About this business
Location details
163 S Service Rd, Plainview, NY, 11803, United States
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You called us 2 weeks ago asking if my dog Lola was up to date on her vaccines. We told you that you were in fact the ones that put her to sleep. Now I get a postcard from V.E.T.S. Group asking about Lolas vaccines and wanting us to bring her in. More sadness and upset! I called them and the woman who answered the phone said you give out patient information to their practice because you don't do vaccines. I guess you sold your dead patient's information, even after you were told of your error over the phone 2 weeks ago. How ... read more
Don't go here. We were there for two hours waiting and was never seen. We were told different things by different people so it was clear someone was lying. We heard we were next but we saw multiple dogs go in ahead of us. We also heard there was one doctor and another time we heard three. One of the male staff members also hung up on us.
Business response:
Thank you for your review, Adam. We are sorry that you had a negative experience at Long Island Veterinary Specialists and that we failed to provide you with the 5 star experience that you deserve and that we strive to provide. We assure you that your feedback will be taken very seriously and that we will take steps to address the issues you have described. If you wish to discuss the matter further, please feel free to contact us directly at 516-501-1700.
Save yourself the agony, time and aggravation and avoid this place at all costs. All your pet is is a dollar sign to them.
Business response:
We appreciate you taking the time to review your experience at LIVS. If you wish to discuss your visit further, please contact us at 516-501-1700.
When bringing your pet to an animal hospital you expect that your pet will be taken care of medically, physically and sanitarily. You expect communication and clear communication for that matter. At Long Island Veterinary Specialists I experienced a lack of communication and empathy. On top of dealing with the stress of my cat being sick, he is returned to my care covered in feces and smelling like urine. We also noticed his stomach was covered in cuts and scraps from where his fur was shaved. Their care for my cat seemed ... read more
The incompetence of this group is truly amazing.My Chow was admitted to the hospital with a fever. After three days he was released with antibiotics and a $5000. bill. No actual diagnosis was given.He was having difficulty swallowing and we found a large lump in his neck. We took him to a real vet who diagnosed a large malignant melanoma on his tongue. I would think a physical would include checking the mouth and lymph nodes, but evidently not at this place.We found the lump in his neck and their vet did not. If you want to ... read more
We had an emergency visit with our dog yesterday after a splenic rupture that ultimately ended with the devastating decision to put our sweet boy to sleep, and I would have to say that this hospital was organized, efficient, and timely, especially given the fact that we had to stay in the parking lot throughout the ordeal due to Covid restrictions. I felt like we never had to wait excessively for anything, and things moved forward in a timely way. I would recommend their services for anyone who is facing an emergent situatio... read more
Business response:
Rose, we are so very sorry for your loss. We do understand the devastating impact this loss can have on a family and we are very saddened that your last moments with your beloved pet were not handled as gracefully as they could have been. We take your comments quite seriously and will provide the additional training necessary to ensure a less stressful encounter for the next family in your position. Thank you for your feedback.
If I could give 0 stars, I would! STAY AWAY AND GOTO VCA WESTBURY IF YOU LIVE IN NASSAU! My mom and I brought my mom's dog Saturday night at 9pm. She had symptoms of decline from yesterday afternoon, which included diarrhea, haunched back, wobbly legs, panting, and salivating. We called to check in. A vet tech, Amanda, I believe, came out to "evaluate" her and get history on her. I spoke up about the dog more than my mom, as I first noticed her not acting right. I gave my observation to the vet tech. I get replied with "oh ... read more
Business response:
We very much respect your feedback, Danielle, and we thank you for taking the time to share your experience. There are many things that do make Long Island Veterinary Specialists and its employees special. Please know that we are all dedicated to providing the best care possible and regret that we did not live up to your expectations. We take your concerns very seriously and will ensure that our policies and procedures are reviewed and adjusted as necessary so that we may provide the top notch experience that our clients ... read more
Brought my dog in emergently because he had a partial airway obstruction. Never even made it inside because from the very beginning Rita, the night receptionist was nasty, rude and dismissive. If I'm telling you my dog is having trouble breathing, at the very least someone should take a quick look to make sure he isn't in any distress. Drove 10 minutes to West Hills Animal hospital instead and they took him in right away. Save yourself the trip.
Business response:
Thank you for your review, Alice. We are sorry that you had a negative experience at Long Island Veterinary Specialists and that we failed to provide you with the 5 star experience that you deserve and that we strive to provide. We assure you that your feedback will be taken very seriously and that we will take steps to address the issues you have described. If you wish to discuss the matter further, please feel free to contact us directly at Long Island Veterinary Specialists.
My cat got released from there Saturday afternoon. I paid almost 4K for a paper sheet saying unfortunately there was no diagnostic about what my cat had, and also they wrote they can't predict if my cat would recover, and suggested to see my primary vet in about a week. I didn't see the vet any time while my cat was there. She entered Thursday and left Saturday! The only question I asked after seeing that paper sheet was if my cat could be with my other cat and dog. The gentleman who gave me my cat back and the non-diagnost... read more
Frequently asked questions about Long Island Veterinary Specialists
How is Long Island Veterinary Specialists rated?
Long Island Veterinary Specialists has a 3.9 star rating with 1,874 reviews.
When is Long Island Veterinary Specialists open?
Long Island Veterinary Specialists is open now. It is open 24/7.