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LOOK Dine-In Cinemas
- Movie Theater
- Glendale, CA
About this business
Location details
128 Artsakh Ave, Glendale, CA, 91206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:30 p.m. | |
| Tue | 12:00 p.m. to 10:30 p.m. | |
| Wed | 12:00 p.m. to 10:30 p.m. | |
| Thu | 12:00 p.m. to 10:30 p.m. | |
| Fri | 12:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:30 p.m. |
The auto-tip is not disclosed. I'm very uncomfortable with this practice. When I ordered my food and asked to have an open tab, I was given the cost, which did not include the auto tip. After the film, I got a text with the receipt, showing a $5 tip, which was not authorized when I submitted my order. (My order was $25 plus tax). I should be allowed to decide how much tip is added, which I would have gladly done as the service was decent. Additionally, when the lights came on after the movie, I saw that many of the chairs ... read more
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience caused by the auto-tip policy. It is stated in One Dine as you order online, however we apologize that it was not clearly communicated to you. Regarding the condition of the chairs, we are actively working on improving our facilities. Your observations about the torn seats and maintenance issues in Theater 5 are noted, and we will address them promptly to enhance our guests' comfort. We are glad to hear that you enjoyed the film experience and apprecia... read more
FIX THE BUZZ IN THEATER 7!!!! Very distracting - and theater 7 is considered the premium experience!
Business response:
Thank you for bringing this issue to our attention. We sincerely apologize for the distracting buzz you experienced in Theater 7. We understand how important it is for our guests to have an enjoyable and seamless viewing experience, especially in our premium theaters. Please know that we take your feedback seriously and are addressing the issue immediately. Our maintenance team has been informed and will be working to resolve the problem as quickly as possible. We appreciate your patience and understanding, and we hope to ... read more
Why did I have to wait for over an hour for my water? I had to get up.during my show that I paid for to find out what is going on. So, I missed some to go get my drink. Seems there were quite a few employees congregating outside the doors of the theater I was in. One young lady asked me after she saw me standing next to them. She was great, but odd since thr others dodged me. Again thr rating is for her for helping me out or no stars. Again I misses some of the movie that I paid for to fund out where my water was. Thr young... read more
Business response:
Hi Helen! We strive to provide excellent service to all our guests, and we apologize for any inconvenience you experienced. You can always reach out to us at guest.services@lookcinemas.com to request a refund for your delayed beverage.
Disappointing theater experience as the previous two times at this theater were good. Food wasn't horrible for theater food so I'll give it two stars but we ordered a canned beverage at the beginning of the movie and never received it. My husband and I had our call lights on for 50 minutes towards the end of the film and not one worker stepped into the theater to assist. After the movie ended, we went to customer service to request a refund and noticed over 8 other groups also didn't receive their orders. Shitty customer ser... read more
Business response:
Hello Alisa! Thank you for your review and feedback. We are delighted to hear that you enjoyed our food. However, we are disappointed to hear of the delay. Please feel free to contact us at guest.services@lookcinemas.com to request a refund for the delayed items.
I'm a big cinephile so one of my hobbies is exploring theaters across LA. Was excited to check out LOOK, and went for the first time to this location for Saturday matinee. Unfortunately, the experience was...bizarre and disappointing. Perhaps the energy is different on busier nights. I love the concept of the dine-in theater, but perhaps I'm accustomed to (and spoiled by) Alamo Drafthouse in DTLA which is always fairly busy. Here, the theater feels eerie, like a deserted ghost town: very few patrons, and staff as well. One b... read more
Business response:
Thank you for sharing your detailed feedback about your experience at our theater. We sincerely apologize that your visit did not meet your expectations and that you encountered several disappointing aspects during your time with us. We appreciate your honesty and understand your concerns regarding the atmosphere, staff knowledge, cleanliness standards, and overall experience. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we provide the best possible experience for all our g... read more
My rating breakdown is as follows: Movie viewing experience + seats: 4/5 -the screen quality and sound were good, and so were the seats- except for one seat in the room that made a very loud noise anytime it was adjusted. Food service: 0.5/5: This was how the food service went. -a couple minutes before the movie started, we put in order for 2 sodas, large popcorn, and pizza. -40 minutes into the movie the pizza shows up. -2 hours into the movie the two drinks show up - 15 minutes later the "large" popcorn shows up in a sma... read more
Business response:
We apologize for the inconvenience you experienced during your recent visit. Please feel free to reach out to our Guest Services team at guest.services@lookcinemas.com with any concerns or feedback you may have. Your satisfaction is important to us, and we're here to address any issues and ensure you have a better experience next time. Thank you for bringing this to our attention.
I'm giving this rating based on our experience last night (2/22/24) I would have given it 1 star but I'm giving 1 additional star because the original food server who was very sweet and kind. We ordered a bottle of wine that was delivered to the table open. We asked the kind server if she opened it, she said she did not. Of course, we asked for an unopened bottle. (Reasonable request right?) The kind server took the open bottle of wine but then returned again saying "management" said they have to open it ahead of time and ... read more
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent visit to LOOK Cinemas. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. Please don't hesitate to contact us at guest.services@lookcinemas.com with any further concerns or feedback you may have. We appreciate your patronage and hope to have the opportunity to serve you better in the future. Thank you for choosing LOOK Cinemas.
Food was incorrect from what I ordered, my Oreo shake was warm,cookies where salty, and also took forever to receive Items . I used to work for the company that was at this establishment previously same concept there quality and service was way better this was a disappointment.
Business response:
We're truly sorry to hear about your disappointing experience at our theater. Please accept our sincere apologies for the incorrect food items, warm shake, and the extended wait time for your order. Your feedback is incredibly valuable to us, and we assure you that we are taking steps to address these issues to ensure a better experience for all our guests. If there's anything else we can do to make it right, please don't hesitate to reach out to us at guest.services@lookcinemas.com. We hope to have the opportunity to welcom... read more
Was so looking forward to a night out with my BF. Dinner and a movie, perfect combo right? Not at LOOK Dine-In Cinemas unfortunately. We placed our order at 8:06pm during the previews for our movie. Our meals did not arrive until 8:50!!! To add, everything was cold. The fries, the burger, the shrimp. My burger bun was so wet and soggy it fell apart. When we pushed our service light, no one ever came the first time, so after an hour we tried again. We had ordered popcorn with our combo, it came out cold. At this point, we kno... read more
Business response:
We sincerely apologize for the disappointing experience you had during your recent visit to LOOK Dine-In Cinemas. It's disheartening to hear that the service and food quality fell short of your expectations, and we understand the frustration it must have caused. Your feedback is invaluable to us, and we want to assure you that we take this matter seriously. We are actively investigating the issues you raised with our team to prevent similar occurrences in the future. We appreciate you bringing this to our attention. If the... read more
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 3.9 star rating with 1,135 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is open now. It will close at 10:30 p.m.