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LOOK Dine-In Cinemas
- Movie Theater
- Glendale, CA
About this business
Location details
128 Artsakh Ave, Glendale, CA, 91206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:30 p.m. | |
| Tue | 12:00 p.m. to 10:30 p.m. | |
| Wed | 12:00 p.m. to 10:30 p.m. | |
| Thu | 12:00 p.m. to 10:30 p.m. | |
| Fri | 12:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:30 p.m. |
Please for your own SANITY avoid this place AT ALL COSTS!!!!! How are they even in business??? The worst experience I have EVER experienced at a dine in theatre. The Food was freezing cold and looked as if my niece made it, the service was slow and horrible, the wait time was unbelievable seeing that we were the only ones who ordered food. Waited 30 mins for it to come out icing cold and stale, the cleanliness of this place is inconceivable, it's so filthy, especially the restrooms. Seriously I'm shocked such a company c... read more
Business response:
HI Catrice! We sincerely apologize for the experience you had during your visit. What you’ve described is unacceptable and far from the experience we aim to provide. We understand how frustrating it must have been to deal with cold food, long wait times, and cleanliness issues. Your feedback about the state of our facilities and service is something we are taking seriously and will address immediately. We would appreciate the opportunity to make things right. Please reach out to us at www.lookcinemas.com/contact so we can l... read more
If I could give this place 0 stars I would. My boyfriend set up date night and it was a bust, it was hard to find the area to check in for tickets. Already a bad experience, then when we did find it, it was hard to find the theater. The seats were all ripped up and the cup holders were dirty, they looked like they have never been wiped down. We were also hungry and we're looking forward to the food, but we scanned the QR code and it never worked, I scanned it so many times and it kept telling me it was not registering. I p... read more
Business response:
I am truly sorry to hear about your recent experience and how it negatively impacted what should have been a special date night. From the difficulty finding your theater to the issues with seating, cleanliness, and service, this is far from the experience we strive to provide. I completely understand your frustration and disappointment. Regarding your refund, I’m sorry for the additional frustration you encountered. Please feel free to reach out to our guest services team at https://www.lookcinemas.com/contact so we can ass... read more
Today we went to watch a movie at the Look dine-in Cinemas. The movie we wanted to watch was 18+ so we could not watch it without an ID or with the supervision of a parent/guardian. We wouldn't have chosen that specific movie if we knew it wasn't for people underage. While paying for the tickets and seats they didn't ask to see any form of ID. We then went into the movie theater, excited to finally see the movie, when an employee told us that we needed to leave because some of us were underage. I know it was the rules, but t... read more
Business response:
Thank you for sharing your experience with us, and I’m truly sorry to hear about the confusion and disappointment you faced during your visit. I understand how frustrating it must have been to be excited for a movie only to be told you couldn’t watch it after already purchasing tickets. Yes, all R rated films require an adult or guardian for guests under 17 years of age. I regret that this oversight led to your experience. Your feedback will be shared with our team to ensure we improve how we handle age-restricted films in ... read more
My family and I have been coming to this movie theater when it was first built -before Look took over the property. We get food, drinks and basically make an evening here/it has been are go to movie theater. Tonight we were shocked by the condition of the seats and theater in screening room 9. All good things must come to end I guess. We will seek out a better cared for theater.
Business response:
Thank you for sharing your thoughts with us, and for being a loyal visitor over the years. It’s heartbreaking to hear that your experience in Screening Room 9 didn’t live up to the standards you’ve come to expect. We sincerely apologize for the condition of the seating and the overall environment—it’s truly disappointing to hear that our theater, once your family’s go-to spot, has fallen short. Please know that we’re taking your feedback to heart and will be looking into these concerns. We want to ensure that every guest ha... read more
It's been almost a month since my visit and I'm still waiting for a call back from this location. Phone rings but no one picks up. I've left 3 messages and one to their Corp office . No call back . Super disappointed. My reason for the calls is to give my feed back and communicate my awful experience. This place was great. What happen to the amazing customer service , amazing food , cleanliness and punctual movie times ????? I'm very dissatisfied.
Business response:
Thank you for your review and feedback! It is not our intent to have anyone’s experience ruined and I apologize that we were not able to accommodate. I will forward this information to our management team here at LOOK Cinemas. Please feel free to reach out to us at guest.services@lookcinemas.com about your experience!
We waited 45 minutes for a bowl of stale popcorn and a bag of sour patch kids. We made microwave popcorn last night and it was watt better than this. Also they have no water fountain, which seems... against code?
Business response:
Thank you for sharing your experience, and I’m truly sorry that your visit left you disappointed. Waiting 45 minutes for basic items like popcorn and candy is unacceptable, and it’s disheartening to hear that the quality of the popcorn didn’t meet expectations. This isn’t the level of service we aim to provide, and I apologize for letting you down. We appreciate your patience and want to assure you that we’ll be reviewing this with our team to address these delays and improve the quality of our concessions. Regarding the wa... read more
Ordered a Coke after 15 of it not arriving we pressed the button my boyfriend and I and no one came after another 30 minutes he decided to go and ask about our drink and they said it will be delivered. Again no one came we pressed the button again no one came of course so there he goes again and the same thing is told. By the third time he goes and asked 2 different people come and serve us the soda when we had already got a refund. And now I'm seeing I got charged $40 dollars, $38 for food I never received and that the app ... read more
Business response:
Hi Angie! We strive to provide exceptional service and create a memorable experience for our guests, and we apologize for falling short of your expectations. Our team is currently reviewing our processes and will take steps to ensure that this does not happen again in the future. Please feel free to reach out to us at guest.services@lookcinemas.com about your experience!
DO NOT WATCH A MOVIE HERE, THEY LIE ABOUT PARKING VALIDATION. For the past few months, the theater's parking validation machine has been "broken," but they had previously had an employee work with the parking structure folks so movie patrons could leave the lot with "movie theater validation." Knowing past issues, we tried to validate before entering the theater. TWO EMPLOYEES told us not to worry about it because all we had to do was to go to any employee after the movie and they'd take the ticket for you...whatever that m... read more
Business response:
I’m deeply sorry to hear about your frustrating experience with our parking validation and service. Your concerns are completely understandable, and I apologize for the confusion and inconvenience this caused. We strive to communicate clearly with our guests, and it’s disappointing that this issue wasn’t handled properly. The parking garage is working on resolving these validation machine problems and will ensure our team provides accurate information moving forward. I’m also sorry to hear about the quality of your food, as... read more
The only reason they're even getting a star is their staff. It took 45 min to get our drink. My martini was in a wine glass and my friends drink was in a to go cup. The food was horrible and cold too when they delivered it to us an hour and a half after we ordered it. It wasn't complicated we ordered chicken tenders n fries. The popcorn was old and cold. Do not waste your money here there's a better movie theatre like this in Pasadena
Business response:
Thank you for taking the time to share your experience with us. While I’m glad to hear that our staff made a positive impression, I’m truly sorry that the rest of your visit was so disappointing. Waiting so long for drinks and receiving your food in poor condition is completely unacceptable, and I apologize for the frustration this caused. We aim to deliver both great service and quality, and it’s clear we fell far short of that during your visit. Your feedback will be shared with our team to ensure we address these delays ... read more
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 3.9 star rating with 1,135 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is open now. It will close at 10:30 p.m.