Lyle House Care Home - Country Court

4.6

Assisted Living Facilities
London

About this business

Wellness Assisted Living Facilities

Location details

207 Arabella Drive, London, SW15 5LH, United Kingdom

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4.678 reviews

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G C

a year ago

Lyle House is run by a lovely group of people who are dedicated and on hand during the day and evening. A very clean environment with freshly cooked food every day, there is plenty to eat. Also, there is a café and a little pub as well with outside seating areas in the garden and lots of space for all of the residents. A fantastic environment for the residents.

Business response:

Thank you so much for taking the time to leave a review for Lyle House Care Home. Your lovely comments and positive feedback will be shared with the staff team.

Rob M

2 years ago

Great expereince. Staff extremely friendly and compassionate to my brother. Thank you!

Business response:

Thank you for your glowing review of our staff and care. We adore your brother, and so do the other residents! His sense of humour is second to none and he lights up every room he's in!

Brian C

2 years ago

Mum moved in Feb and I am very happy the way she has settled in. Staff are very nice never seen her so happy was not sure how she would accept the change after 20 years alone at home.

Business response:

Thank you for your lovely words, and for allowing us to provide care and support to your mother. She is such a pleasant woman, and we are fortunate to have her with us. We look forward to helping her settle in further to life at Lyle House, encouraging her to build friendships and join in with our activities program!

A A

2 years ago

The home is very clean and the staff are friendly and helpful, keeping me informed about what my dad is up to. He is very settled in the environment, he joins in activities and goes on small outings as well.

Business response:

Thank you for your lovely words, and for allowing us to provide care and support to your father. He is such a lively gentleman, and we are fortunate to have him with us. Additionally, thank you for providing us invaluable volunteer assistance, and local knowledge to expand our activities program - you have been both kind and generous with your time.

Barbara R

2 years ago

Lyle House Care Home have made the move for my mother who has dementia into residential care a good experience. They have helped her settle in very well. The staff are respectful and caring. The home is clean and they provide good quality food with choices each day.

Business response:

Thank you so much for taking the time to write a wonderful review. We are pleased to hear that you have been happy with the care and time our staff have given to your mother, and your review will be shared with our staff team. Best regards,

Afua A

2 years ago

Overall, I have observed that my mother is receiving adequate care and attention at the care home, for which I am grateful. However, I do have a significant concern regarding her dietary needs, as she follows a pescatarian diet and does not consume meat. It would be beneficial for the staff to be more attentive to this aspect of her dietary requirements. On a positive note, I have noticed that some of the staff members engage in friendly conversations and share moments of laughter with my mother, which is heartwarming to wi... read more

Business response:

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We want to thank you for entrusting us with your mother's care and are happy to hear the positive feedback on our staff's engagement. Her diet is very important, and we will ensure that the staff are attentive to her needs in future.

J M

2 years ago

Good care home with happy residents. Friendly, polite and helpful carers that keep me informed of resident. Great facilities such as cinema room, bar and cafe. Female receptionist is friendly as well.

Business response:

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our staff and services. Thank you for entrusting us with your fathers' care!

Renee S

2 years ago

My husband was treated friendly with courtesy and dignity, there were no restrictions on visiting for myself and friends which I think is important. He was made very comfortable, and well looked after

Business response:

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your husband, and we want to thank you for entrusting us with his care.

A L

2 years ago

The home is well-appointed and well-maintained. It’s clean and the staff keep residents clean and comfortable. It does not feel crowded and there are some interesting concept rooms like the cafe, the pub and the cinema room. The garden is ok, well designed at least for keeping residents cool in hot weather. Most of the reception staff are very capable and friendly. There seems to be quite a turnover of management which is a little unsettling, 3 managers in 3 years I think. Some of the care staff are truly excellent, some bet... read more

Business response:

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mother, and the overall set-up/cleanliness of the home. We really value our hard-working staff both in the care dept. and activities, so we will pass on your kind words. Activities have been exploring new ideas in their 1:1 program, and I hope that mum likes the upcoming changes!