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Madison Reed Hair Color Bar Brentwood
- Hair Salons
- Los Angeles, CA
About this business
Location details
11694 San Vicente Blvd, Los Angeles, CA, 90049, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Nice friendly staff but disappointed! I was greeted when I first came in and got checked in fairly quickly. My complaint is I had booked for roots and partial highlights framing my face. My stylist Hanna greeted me and went over what I had booked and proceeded to tell me she would not be able to do my highlights due to my hair being so dark, (I have dark brown hair). She said they use gentle hair dye and trying to lift my color for highlights would leave me with an orange or yellow color when I leave. I told her I appreciate... read more
Business response:
Hi Tina, thank you for your review. We are so sorry to hear about your experience, our colorist was correct in sharing that our lighteners do have limitations that lighteners found in full service salons do not. While there are definitely circumstances where we can lift darker hair, this is determined by the stylist during the consultation, as everyone's hair is different, and we will let any guest know if it is not possible, as we do not want you to have unfavorable results. So we always encourage our colorists to be honest... read more
Showed a picture of a couple transformation photos on their yelp page that they have done and when I asked for the same service they told me they don't provide that service and they only provide grey coverage. However weeks prior they told my friend they would provide a highlight service for her. Also how can you have highlight appointment options and then say you don't provide any highlighting services
Business response:
Hi Guppy, thank you for taking the time to send us this feedback. We would like to apologize for your recent visit and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I have been going to MR for a while now. I think the concept is great and was so excited by it. The salon is clean and presentable. The App is great too. However i have had a couple of questionalble experinces. The colorists do not take care at all to keep to the hairline, and due to the fact that their hair barrier cream does not work (i bring my own), i have left the salon numerous times with a black skin cap that takes days to fade. They told me to remove it with olive oil which doesnt work. Lately the lovely girl wh... read more
Business response:
Hi Kate, thank you for taking the time to send us this feedback. We would like to apologize for the communication with our staff, and for your wash/blow dry experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
No one answers the phone. I tried to find out if they use ammonia- free hair color. No one calls back. I'm not comfortable going to a place that doesn't have a live person but only an internet signup.
Business response:
Hi Cindy, thank you for taking the time to send us this feedback. We would like to apologize for the difficulty reaching our colorist support team, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
The girls seemed very restless and not interested in what they were doing. I was very disappointed in the person that washed my hair. She did not dry my hair with the towel completely and when I asked her for a towel she just went in the back to talk to a associate and I had to ask her again. She was bothered by me asking. She did not clean the sides of my scalp where the dye gets on your face and neck, I had to do it myself. They were rushed and not hospitable at all. I ran into a women that had been in asking for help and ... read more
Business response:
Hi Bernadette, we are so sorry to hear about the communication with our staff and experience during your recent visit. We appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I discovered this place in Studio City year ago. I had a great overall experience in Studio city never had issues. I decided to try another location being Studio city was booked at the time. Brentwood location never been and had roots done my usual shade Torino. Upon blowdrying I noticed my hair was more reddish tone than drk brown. I asked the person that did my hair about it. She mentioned the lighting was bad. To give it day and see regular outdoor lighting. As well advised maybe try darker shade. I noticed alot dye all o... read more
Business response:
Hi Priscilla, thank you for taking the time to send us this feedback. We would like to apologize for your color being too warm and us not taking care to get this corrected, and we want to make this right. We are reaching out to you via email.
Don't fucking go here they messed up my hair came out in clumps and then when I asked to speak to a manager she kicked me out and said it was fine
Business response:
Hi Arianna, we apologize for missing your review when you posted it and are sending you a private message here to follow up on your issue.
I asked for ash brown and walked out with nearly black hair. I also lost an earring during my shampoo. It was a good thing I didn't have makeup on yet, because the water and shampoo was as in my eyes on and on my face. Was hoping for a less expensive alternative to having my hair colored in a salon, but as they say, you get what you pay for. Pretty disappointed.
Business response:
Hi Elizabeth, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
The worst experience ever. Don't even bother. Came in for a root touchup and was waiting for 15 minutes until someone even acknowledged me. The lady who put the color application on told me to sit for 30 minutes and left. Never came in to check on me. Scalp started to burn after some time and after I got up to try and find my stylist, another worker at the blow dry station seemed annoyed I was bothering her and her client. After asking if it was normal to feel a burn she rolled her eyes and yells for the stylist to come out.... read more
Business response:
Hi Cristina, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Brentwood
How is Madison Reed Hair Color Bar Brentwood rated?
Madison Reed Hair Color Bar Brentwood has a 3.8 star rating with 199 reviews.
When is Madison Reed Hair Color Bar Brentwood open?
Madison Reed Hair Color Bar Brentwood is closed now. It will open tomorrow at 10:00 a.m.