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Madison Reed Hair Color Bar Brentwood
- Hair Salons
- Los Angeles, CA
About this business
Location details
11694 San Vicente Blvd, Los Angeles, CA, 90049, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Sadly....the worst location in the LA area. The amount of toxic gossiping, and client shaming that goes on is astonishing. I went three times before the location in Beverly Grove on 3rd opened, and I will sit in 2 hour traffic to go to that location before I get a free service at this location. Stylists talking ish about each other, about previous guests, about personal drama, it's just so off-putting. I get it, we all have a day. But 3 visits in a row? This is supposed to be a 'spa like service' and I always leave feeling... read more
Business response:
Hi Mallory, thank you for taking the time to send us this feedback. We would like to apologize for these experiences and making you feel less than welcome and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
So, I gotta say, I've been digging their service for its convenience, but man, the carelessness is wearing thin. They've got this new "be sociable" thing going on, but it's like they're so busy chatting you up that they forget to actually take care of your hair. The color ends up everywhere--on your face, in your ears--and there aren't even any mirrors so you can see what's happening. And when you finally do get in front of one to dry your hair, forget about them acknowledging any issues. It's like, you're done, so they don'... read more
Business response:
Hi F S, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I asked them to match my bottom to my roots and blend my hair in, and they bleached my GROWN OUT HAIR and made it red. I am so upset and livid. I spent all afternoon at another location trying to get it fixed and now my hair is fried and ruined. I have to bleach it back to blonde on my own and let it grow out for months again. I'm so so sad
Business response:
Hi Ashley, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I'm very unhappy with the service here. My appointment took an hour longer than was estimated and my hair did not turn out how I wanted. This was my first experience at Madison Reed and I had a referral code that they would not let me use because the girl didn't know how to add that to my order. My appt was also more expensive than the original appt I booked online. My hair is far too dark for my liking and the skin around my hairline is covered in dye. I don't recommend visiting this color bar. You're better off dying your ... read more
Business response:
Hi Shirley, thank you for taking the time to send us this feedback. We would like to apologize for your appointment taking longer than expected, the color being too dark, and billing confusion and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I am absolutely livid about the outcome of my hair. I requested a brown color with auburn notes and despite reviewing SEVERAL photos of exactly what I wanted, I was given harsh and extremely dark jet black hair. On top of that the add on I ordered for shine gloss and deep conditioner, were not applied. His coworker confirmed it. The stylist was heavy handed and had no idea how to do AA natural hair despite being AA himself. His coworker had to blow dry my hair for him, at which point he eventually left before my hair was don... read more
Business response:
Hi June, we're sorry to hear that your color results were darker than expected after during your recent visit, and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A refund was processed for you on 3/21/24. A member of our team will be reaching out shortly to take care of you.
Went in for a full highlight and tone. Left and when I got home and looked in the mirror there were lines down my head and very clear coloring never got close to my roots. (1st photo) I tried to call and no one answered for hours and was told they would call back and never did. So I showed up later that day and had them fix it and left and it was still not fixed. (2nd photo)
Business response:
Hi Samantha, thank you for taking the time to send us this feedback. We would like to apologize for your recent results. We do see you spoke to a colorist over the phone today and that you were assisted and refunded. If we can assist you further please let us know. We have shared your feedback with our team at the Hair Color Bar.
The Brentwood Madison Reed location is CHAOTIC. They are on their third manager in the year+ since they opened and since I started going there. They do not have a reception desk so the person doing your hair greets people. If someone comes in to buy product there is no one to help them. The layout of the space adds to the chaos, and doesn't contribute to this business model. I keep going back because it's convenient. But today I cancelled my membership after I was seated and after 15 minutes had to ask if someone was coming ... read more
Business response:
Hi Annie, thank you for taking the time to send us this feedback. We are so sorry to hear about the delay in your service time and checking out process, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Disappointed in the service, I was early and stylist was late. I wanted a light blonde, which they do not do. I should have checked before.
Business response:
Hi Mj B., thank you for taking the time to send us this feedback. We would like to apologize for the misunderstanding with our color services, and for the delay in your service time, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Last time I was there they took someone right before me who was not scheduled or she was late thus making me end my appointment late. This time after my color the colorist made me move to a seat by the window while I waited for my color to set in. She said that was because they were really busy but my seat stayed empty. I didn't see anyone sit in the seat she made me move from. I was polite to them so not sure what that was about... but it felt odd and rude. Then after my hair was rinsed the girl was rude about where to put ... read more
Business response:
Hi Janice, thank you for taking the time to send us this feedback. We would like to apologize for your experiences and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Frequently asked questions about Madison Reed Hair Color Bar Brentwood
How is Madison Reed Hair Color Bar Brentwood rated?
Madison Reed Hair Color Bar Brentwood has a 3.8 star rating with 181 reviews.
When is Madison Reed Hair Color Bar Brentwood open?
Madison Reed Hair Color Bar Brentwood is closed now. It will open at 10:00 a.m.