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Madison Reed Hair Color Bar Brentwood

3.8

About this business

Location details

11694 San Vicente Blvd, Los Angeles, CA, 90049, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.8199 reviews
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Brenda M.'s profile image
Brenda M. 
rating
4 years ago

I usually use the Madison Reed color at home but thought I would try the salon as I was looking for a little change...so HAPPY I did! Sara updated my color and I could not love it more! I can't wait to come back! Thank you Sara for doing an AMAZING job and and Thank You to Tee and Maddie for being so sweet and helpful. Thank you Madison Reed for opening a Salon in Brentwood! 

Business response:

Hi Brenda, Thank you for sharing your experience, nothing makes us happier than hearing this. We hope to see you again soon! <3 

Pamela L.'s profile image
Pamela L. 
rating
4 years ago

UPDATE. After I posted several neg reviews, they gave me my money back. So I'm going up to 3 stars from one, because they could have A) never charged me in this situation or B) responded to my phone message before I ever posted this. But they did the right thing in the end THIEVES!! I booked the Brentwood location in good faith and went and was told they weren't really a salon, just an express color and I would not be happy with the highlights I could get there. Literally I was told I would not be happy with their servi... read more

Business response:

Hi Pamela, We are saddened to hear about your experience, and we want to make this right. Client experience is really important to us. Please send us a private message here with your contact information, and we can look into this for you. Unfortunately, if a client is not checked in for their appointment, the system will automatically process this as a no-show booking. We would absolutely be happy to refund this fee for you. 

A P.'s profile image
A P. 
rating
a month ago

Pretty Poor Experience. I've been before and it was good - so it's the stylist that helped me that was the issue. Came in for highlights She must have been distracted and over processed my hair - she disappeared for 20 minutes. I had to go knock on the door to get her. She must have seen what happened and put toner in my hair. Left my hair looking mousy, dull and awful color. I assume it can be fixed but the real issue is that there is no customer service. You can't call the salon later - no one will answer. No one w... read more

Business response:

Hi A, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Annie C.'s profile image
Annie C. 
rating
2 months ago

Sadly I've been coming here for five years but can't anymore. Nice group of ladies that work here, but with all the new restaurants around it, parking has become horrendous and it can take over 30 minutes to find a spot and get to the place, which is fine if you have time to burn, but otherwise they'll cancel your appointment automatically after 10 minutes of being late. 

Business response:

Hi Annie, we're so sorry to hear about your experiences at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Marisela M.'s profile image
Marisela M. 
rating
7 months ago

I am giving this visit two stars because the experience could have been much better. Unfortunately, this was not the first time I encountered issues at this salon. This was my fifth visit, and on two prior occasions, my hair was not thoroughly rinsed after shampooing, resulting in hair color staining my clothing. During this visit, Daniela was asked to wash my hair. I am not sure what her role is at the salon or how often she rotates into this location. I was seated at the chair closest to the back room door. It later becam... read more

Business response:

Hi Marisela, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Vanessa S.'s profile image
Vanessa S. 
rating
8 months ago

To start, I have been using M Reed color and products every four weeks for six years. I got my roots done a couple times at this locale and highlights once - they didn't turn out right and they redid. It was all fine. I now see their big weakness. I visited the salon mid-day to purchase a box of dye. I was greeted with "It will be a few minutes" from a colorist who didn't even lift her head to greet me. I politely told her that I was only trying to quickly make a purchase. Tells me the same thing again. I was excited when a ... read more

Business response:

Hi Vanessa, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Gina R.'s profile image
Gina R. 
rating
9 months ago

This review is about Yola & Yola only. This employee was supposed to wash my hair after I got all over color done. First she didn't want me to sit where I was initially seated and had me move to the chair next to the one I was sitting in to wash my hair for no apparent reason. I moved & then that's when the issues started. She kept saying I wasn't sitting far back enough in the chair & said my butt needs to be back all the way. I inched back & then said that it was. She said that it wasn't & asked me to get up & then sit bac... read more

Business response:

Hi Gina, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist. 

Judith K.'s profile image
Judith K. 
rating
10 months ago

I returned to the shop requesting a consulting appointment since the hair color they gave me was terrible. ( too brassy, rather than a soft ash) Instead of helping me chose the correct color, the attendant simply had me look at photos to decide for myself. I thought this was a professional operation. Sadly, I had to make the decision myself. Is this because that don't want the responsibility? Or is it because they don't know? I'm very disappointed.. 

Business response:

Hi Judith, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Angella N.'s profile image
Angella N. 
rating
11 months ago

Very poor service. Not enough people working and you end up waiting in line for a long time. They also don't honor their promotions. 

Business response:

Hi Angella, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Frequently asked questions about Madison Reed Hair Color Bar Brentwood

How is Madison Reed Hair Color Bar Brentwood rated?

Madison Reed Hair Color Bar Brentwood has a 3.8 star rating with 199 reviews. 

When is Madison Reed Hair Color Bar Brentwood open?

Madison Reed Hair Color Bar Brentwood is closed now. It will open tomorrow at 10:00 a.m.