Madison Reed Hair Color Bar Canoga Park- Woodland Hills

4.1

Hair Salons
Woodland Hills, CA

About this business

Beauty Hair Salons

Location details

6250 Topanga Canyon Blvd. Space #1515, Suite 1515, Woodland Hills, CA, 91367, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 7:00 p.m.
Tue	10:00 a.m. to 7:00 p.m.
Wed	10:00 a.m. to 7:00 p.m.
Thu	10:00 a.m. to 7:00 p.m.
Fri	9:00 a.m. to 7:00 p.m.
Sat	9:00 a.m. to 7:00 p.m.
Sun	11:00 a.m. to 6:00 p.m.

4.1324 reviews

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Sabrina O.

3 years ago

AWFUL CUSTOMER SERVICE + I now know there's a class action against this place alleging it makes your hair fall out! I had the worst experience at this location. The greeter woman named Page was completely rude from the moment I walked in. I wanted to add some highlights and the colorist (who was actually very lovely and pleasant and friendly) was willing to do it, but the woman Page immediately said no, they were too busy (they weren't). I drove over an hour to check out this location and meet a friend with her teenage daugh... read more

Business response:

Hello Sabrina, we're saddened to hear this about your recent experience and appreciate you taking the time to share your feedback so we can address the situation. We'd love the opportunity to make things right for you so please send us a message so that we may contact you. Separately, we very much appreciate your reaching out about this important issue. We take your concerns and those mentioned in the lawsuit very seriously. Please know that our permanent hair color formulas have been clinically tested under the supervision ... read more

Jeanna H.

3 years ago

I have gone here for awhile and absolutely loved it. However my experience yesterday was not that way. I had to wait 20 minutes for my appointment and things were very messy. I had my hair rinsed out with freezing cold water and was told the later it gets they lose the hot water. My appointment was at 3:30? The salon was under staffed and the ladies were trying their best to keep up. I went to use the blow dryer station and it was very messy with lots of hair on the floor and stations were a mess with brushes that ha... read more

Business response:

Hi Jeanna, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Elizabeth K.

3 years ago

In the last year, this salon has gone downhill, both in management and in color application quality. Every time I come in, there is a new employee doing my hair, they have high turnover and can't seem to keep anyone. Management seems to be cold and only cares about making money, what happened to customer service? The color quality is awful, always turns red and fades after two days, no wonder they advertise their membership for people who need their hair done weekly! Because it fades so fast. It is not a welcoming environmen... read more

Business response:

Hi Elizabeth, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.

Rachel T.

3 years ago

I've been coming here for over a year and I always make sure to request Sherry! She does such a wonderful job and seems to always understand what my hair needs. I have fine, delicate, and frizzy hair and I always leave with my hair feeling fresh, smooth, and healthy. I love the simplicity and cost effectiveness of getting roots and gloss done here, and love having Sherry do my hair, but am always surprised and disappointed with the management. It seems like they can't find the right fit for this position. The manager doesn... read more

Business response:

This just made our day, Rachel! Thank you for taking the time to share your experience. We look forward to seeing you again soon for another 5-star experience. We will pass along your feedback with regards to the management of this location and we hope to do better.

Mia K.

3 years ago

Love my hair, but really poor customer service. I got the unlimited roots special, but its anything but convenient. This is the fourth time I have had trouble with my appointments. I cancelled an appointment last night on the website because I am SICK. Now I get a text message to confirm my appointment, which I cancelled again. Another message pops up that I need to read their cancellation policy and they would charge me. It took two phone calls-- one in which nobody ever answered and another one to the location to get this ... read more

Business response:

Hi Mia, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Elisa B.

4 years ago

I came to this salon expecting them to meet my needs and get my hair the right shade, and unfortunately it was the opposite. Instead I left feeling robbed of my money and with a hair color that made me feel less confident. The only thing enjoyable about this experience was the lady was washed my hair, she was very nice and gave me a nice massage. Don't expect these people to actually give you what you want if you don't come in with 300 dollars, or spare you with extra time to actually get your hair the right shade or give yo... read more

Business response:

Hi Elisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Mary A.

4 years ago

I arrived early for my appointment. Two clients showed up after me. They took both clients ahead of me. No explanation other than someone will be with you. This is a walk-in business. ridiculous.

Business response:

Hi Mary, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Christina L.

4 years ago

I'm giving stars because the girl running the front desk was awesome. But the girl who washed me soaked my back my shirt was drenched. I still had dye all around my neck and face area when I got home. I had to wash again so much dye came out because she didn't wash it well. And the dye made my scalp itch badly.

Business response:

Hi Christina, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us.

Amy K.

4 years ago

horrible root color I wanted ash brown and got orange I hate it and I was told the orange will go away but instead it looks worse after a wash I was not satisfied and made it clear at my appointment how much I hated the orange roots and they did nothing to fix it. My scalp is red and itchy it looks like the dolor was left too long and burned my scalp

Business response:

Hi Amy, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.