Madison Reed Hair Color Bar Chestnut Hill

Lori M. 

on Yelp

10 months ago

I made an online appointment to color my virgin grey hair with a si gle process blonde. I was told grey could be difficult, but she would try a test strip first. I told her i didnt want any grey,just all blonde.when she checked after the required time I was told it was blonding nicely so we agreed to continue. Since there aren't any mirrors,(which is weird)I could only go on her word.after almost 3 hrs.and $140.later I left with lighter grey hair. They knew I wasn't happy,I was told it would get blonde after washing.I knew i... read more

Lynn B. 

on Yelp

a year ago

While there are competent hair colorists here, the actual place is a disaster. If you have an appointment at 11, expect to start at 11:45. Every time. No acknowledgment of the arbitrary way in which they take some customers and ignore others languishing in their seats. Canceling my membership. Would warn others to stay away. 

Markella P. 

on Yelp

a year ago

I would give them -379 stars if I could. I asked for blonde and I got ginger! down go here they have no idea what they are doing. literally go anywhere else. I my hair is ruined and now I can't fight the ginger allegations. 

Melanie S. 

on Yelp

a year ago

I had my hair colored at Chestnut Hill, since I had read positive reviews. I asked to have my light brown/red/gold color matched. I ended up with VERY dark brown hair with a touch of red in it. It was shocking. The specialist did a second process to lighten it. Three hours later, I walked out with bright red hair. I am 72 years old. I look ridiculous. Two people laughed when they saw me. One asked if I cried. It's hair; It can be fixed. Even though they took 25% off the price, it was still $100., and now I will have to have ... read more

Jennifer B. 

on Yelp

2 years ago

PLEASE READ- It's unfortunate that I feel compelled to write this review- There is a screaming lack of service at this company. Let me explain- You cannot request a specialist. When I made my appointment, I ask for the same colorist as my initial appointment and I was told ( by text - hours after my request ) that was not possible. Only if he was free and by chance, would I get him for my service. I arrived on time and was checked in- The young woman with little experience ( she asked the other colorist what to do) proceed... read more

Lisa Y. 

on Yelp

2 years ago

I went for a consultation and felt terrible! The consultants did not seem knowledgeable or friendly! 

l m. 

on Yelp

2 years ago

I arrived on time for my appt for a color & blow dry. Waited several minutes before anyone came to the front desk. We had gone over the color; she knew I wanted to go lighter (brown). All seem to be going fine until the person doing my hair had to leave, leaving only one employee there with 4 other ladies. At that point, everything seemed rushed, washing the color was rushed to try to accommodate the other women who all had color in their hair. 2 hours and 20 min later, the color was finally rinsed off. Then the blow dry tha... read more

Barbara K. 

on Yelp

2 years ago

I tried them 4 times. They were super expensive and truly did not know "pretty" colors. This last visit was almost $400.00 and my hair looked like straw and my friends all agreed the color was terrible. They book too many people at once - try to upsell you and sell you their products, which I don't like but I did try them. I truly think this is a commission sales business but I will not ever go back. Finally learned my lesson! This review was intended for the Cumming, Ga. Location. Sorry it ended up on the wrong location. I... read more

Anne M. 

on Yelp

2 years ago

I went to Madison Reed today for a 12:30 appointment, arriving about three minutes early. One employee was working on a client. She saw me, went in the back and came up to me and said her colleague was on break, could I come back in 25 minutes. I didn't mind. I went and grabbed a bite to eat. I returned and found the other employee at the check-in/checkout station in the front of the store where I was sitting. She was helping someone check out. Tara, the employee in the back of the store, called out that Lauren was going to ... read more