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Madison Reed Hair Color Bar Chestnut Hill
- Hair Salons
- Chestnut Hill, MA
About this business
Location details
7 Boylston St, Chestnut Hill, MA, 02467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Beware!!!! I went to Madison Reed because of its claims of being ammonia-free and implying their products are healthier for your hair. The 1st time I went to color my hair, clumps of hair continuously fell from my head while blow-drying. I approached the stylist and she gave me some lame excuse. I was in complete shock as something like this has never happened to me. I decided to give it another try 3 weeks later and again clumps of hair fell. I was in total shock once more and realized it definitely was the product. I am co... read more
Business response:
Hi Donna, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. Our permanent hair color formulas have been clinically tested under the supervision of an independent, board-certified dermatologist as part of our goal to maintain the highest standards of product safety and quality. ... read more
I've been going to this location since it opened, as I signed up for their color subscription service (I am prematurely very gray and need my hair colored every other week). Quality of the color itself is very good, and service has mostly been good, but staff turnover has been incessant. Some of the staff have been excellent but there has been little to no corporate support. Talented people have left due to being overworked and having no help. Previous posters are correct that sometimes you wait a long time for your appoint... read more
Business response:
Hi Julie, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I have visited this location 4 times, holding out hope that I was just encountering blips of bad service. But this place is chronically understaffed by poorly trained people. At the moment I am sitting with color in my hair that should have been washed out 45 minutes ago, but all the staff disappeared into the back room and have yet to reappear, leaving me and another customer alone. I am not making this up.
Business response:
Hi Deborah, we're saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
The staff lacks in any customer service skills and come off as rude to their clientele due to the fact that they are understaffed. The company should stick to its online model and spare the customers the abuse. This location is also difficult to locate due to construction.
Business response:
Hi Kate, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Worst hair color I've ever gotten. Uneven highlights, then a toner which was too dark...so most of my hair is black, with a few blond streaks...looks awful!
Business response:
Hi Michelle, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Rude staff that only cares about their own convenience, not the customer. They will send you away if you are late but expect you to wait on them if they are late.
Business response:
Hi Lisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
The colorist tore at my hair because it was knotted. I had no idea that would happen, other salons brush it first or something. It's also too dark. I won't be back.
Business response:
Hi Susan, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
While I like the product and had a good experience in the past, the service is getting noticeably worse at this location. Today was my 3rd visit and all new faces (supervisor, colorist). Employees are changing too fast, impossible to "find" your colorist. My forehead was severely stained (this should've been caught and corrected before letting me go). The place is not clean, hair is everywhere, blow dry stations have no brushes (as before). Updated 8/6/22: thank you for your response. However, there is no way for me to ... read more
Business response:
Hi Mila, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Error: The review below was from Chestnut Hill not San Francisco! Thank you for offering to "make my experience right".....
Business response:
Hi Baila, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us.
Frequently asked questions about Madison Reed Hair Color Bar Chestnut Hill
How is Madison Reed Hair Color Bar Chestnut Hill rated?
Madison Reed Hair Color Bar Chestnut Hill has a 3.9 star rating with 174 reviews.
When is Madison Reed Hair Color Bar Chestnut Hill open?
Madison Reed Hair Color Bar Chestnut Hill is open now. It will close at 7:00 p.m.