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Madison Reed Hair Color Bar Chestnut Hill
- Hair Salons
- Chestnut Hill, MA
About this business
Location details
7 Boylston Street, Chestnut Hill, MA, 02467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Rude staff that only cares about their own convenience, not the customer. They will send you away if you are late but expect you to wait on them if they are late.
Business response:
Hi Lisa, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
The colorist tore at my hair because it was knotted. I had no idea that would happen, other salons brush it first or something. It's also too dark. I won't be back.
Business response:
Hi Susan, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
While I like the product and had a good experience in the past, the service is getting noticeably worse at this location. Today was my 3rd visit and all new faces (supervisor, colorist). Employees are changing too fast, impossible to "find" your colorist. My forehead was severely stained (this should've been caught and corrected before letting me go). The place is not clean, hair is everywhere, blow dry stations have no brushes (as before). Updated 8/6/22: thank you for your response. However, there is no way for me to ... read more
Business response:
Hi Mila, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Error: The review below was from Chestnut Hill not San Francisco! Thank you for offering to "make my experience right".....
Business response:
Hi Baila, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us.
My entire experience was awful. They were running very late (my appt was at 5:00 and I wasn't seen until 5:30), one of the employees was rude to customers and talking poorly about management during my visit. My color was on too long, turned out very uneven. In addition, the system was not working when I left and I was I could wait or they would charge my card on file. I was subsequently overcharged for a service I did not ask for or agree to pay for. I love the concept of the Color Bar, but the customer service was poor and ... read more
Business response:
Hi Jennifer, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.
I just bought my hair color in December for $26.50 and Couple of months later ,today I paid $30 for the same color it was too expensive to begin with and now they have jacked up the prices not going to buy it again
Business response:
Hi F M, we're so sorry to hear that. We know that our product may be slightly more expensive than the usual at-home hair color. We have given great thought not only to our dimensional formulations but to the entire coloring experience. We hold ourselves to the highest standard when it comes to ingredients you can feel good about. That's why we design our products with ingredients that nurture your hair and avoid those that don't. Our Italian color-makers bring a detailed eye and generations of experience to their craft. Our... read more
I got this hair color and blow out appointment for free for being a Yelp Elite member. At the time I first got this deal I was pregnant and wasn't allowed to do any type of hair color service in first trimester. So I asked if I could just do a blow out. They said no and didn't let me ask further. After that I saw some reviews of hair coloring services gone wrong and it scared me away from trying something new as a touch up to my current Ombre. I'm very particular about my hair and even for free $95 value wasn't going to ris... read more
Business response:
Hi Anastasia, we're so sorry to hear that you were unable to use your service. We really appreciate you taking the time to provide us your valuable feedback. We've shared your thoughts with our team, and you can be sure we'll incorporate your comments into the work we do to constantly improve our products and services. We take all customer feedback seriously as we want to ensure your experience with Madison Reed to be the best.
I was given a free hair color + blow out for a Yelp perk, and I didnt want my hair colored so I just asked for a blow out. They called me day of to say they wouldn't do it, and I said why- I'm doing something that takes less time and fewer materials so why cant you just do the blow dry? $95 value and you cant style it a bit? And the lady just said no. So I canceled I wasn't going to beg them. I was looking forward to getting my hair done but didnt want to change the color. I think they were a bit unflexible, impractical, and... read more
Business response:
Hi Alma, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I was in dire need of covering up my outgrown balayage. Madison Reed was able to do just that and restored my color beautifully. I was very happy with the all over color and went from a brown/caramel balayage to chocolate brown and the color is fabulous! I would give the color process and stylist for this five stars. Unfortunately, the blow out soured the experience for me. The other stylist who did it didn't seem to really know curly/thick hair so my hair looked a bit frizzy leaving the salon. Also, the stylist had bu... read more
Business response:
Hi Brittany, we are so happy that you love your color but we are saddened to hear about your blow dry experience. Customer experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is a 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Chestnut Hill
How is Madison Reed Hair Color Bar Chestnut Hill rated?
Madison Reed Hair Color Bar Chestnut Hill has a 4 star rating with 199 reviews.
When is Madison Reed Hair Color Bar Chestnut Hill open?
Madison Reed Hair Color Bar Chestnut Hill is closed now. It will open at 9:00 a.m.