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Madison Reed Hair Color Bar Southlake
- Hair Salons
- Southlake, TX
About this business
Location details
422 Grand Ave W, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I showed picture of highlights which I really wanted to done it but result was not even close to that
Business response:
Hi Zehra, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I went in to get a full bayalage which I have gotten twice before here. I was told they wouldn't do my hair and I needed to go home and do a deep conditioning treatment for 3 weeks. I have never heard of this before and have been highlighting my hair for 10 years. I sat in the chair for 20 minutes without being helped and then told that I could not get my hair done. It seemed like they just did not want to do my hair. Will not be returning.
Business response:
Hi Jessica, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Please give us a call at 866-817-0814 and we can assist further, Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
From my understanding this woman came in for a quick color, which turned out great but what didn't match that was the customer service. I don't plan on coming back here for a long time because of what a bad taste this left in me. One of the workers was verbally abusing a client that wasn't even hers to yell at her for not knowing to avoid shampoo and conditioner before coloring your hair. The client was noticeably upset for the duration of the appointment following this. I just can't believe how rude they were to a paying cu... read more
Business response:
Hi B Eliza. O, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
From my understanding this woman came in for a quick color, which turned out great but what didn't match that was the customer service. I don't plan on coming back here for a long time because of what a bad taste this left in me. One of the workers was verbally abusing a client that wasn't even hers to yell at her for not knowing to avoid shampoo and conditioner before coloring your hair. The client was noticeably upset for the duration of the appointment following this. I just can't believe how rude they were to a paying cu... read more
Business response:
Hi B Eliza. O, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Do not go there, they didn't even have the courtesy to dry my hair, I had to go to another hat salon after there.
Business response:
Hi Andreza, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Blow outs are not included in color services, so we apologize for any confusion about this. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Worse experience in a so called high end salon. The hair colorist left me and did not attend to me at all even though color was running on my forehead and sides. After the wash they were supposed to dry my hair - I had made an appt for that. But they left me sitting on my own for more than an hour and then I just decided to dry it myself. I was supposed to go to dinner but could not go as my face had hair color everywhere. A bunch of racists I think - as they were attending to white customers while I just sat there.
Business response:
Hi Maya, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I initially booked partial highlights but made it clear in my comments when booking that I was unsure of what I wanted and since there is a color consultation I opted to have that. As stated in my comments when booking I told the stylist I wanted to blend my grays and have a more dimensional natural color. I also let her know that that I did not want highlights that look gold and streaky in my hair. (I even showed her a picture of what I did not want) I instead told her I wanted my hair to be vibrant and dimensional. What I ... read more
Business response:
Hi Margaret, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Had my first visit to get my hair colored and try to find a new alternative to covering my few grays. I was really interested in the concept. I may buy the color still but I will not be visiting this location for actual color and here are the reasons why. 1. Waited 30 mins after my scheduled appointment, before I was ever helped. 2. The gal never even introduced herself. She tried to be friendly, but seemed more friendly for upselling. 3. Was told she would set the timer for 40 mins to process and then someone would come r... read more
I canceled my membership. Here's why. I have been a membership customer since April '21. I have gray roots, thus need a touch up every 2 weeks. I truly thought I found my forever salon and in the bimonthly visits I've had, gave no mind when I had to wait 20 to upwards of 45 minutes after my appointment time which I can say has been over half of the time I go. Today, I was running late, I hit some major traffic, I tried to call, the kicker is no salon answers their phone. You're given a grace period of 10 minutes to arrive a... read more
Business response:
Hi Summer, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Frequently asked questions about Madison Reed Hair Color Bar Southlake
How is Madison Reed Hair Color Bar Southlake rated?
Madison Reed Hair Color Bar Southlake has a 3.7 star rating with 292 reviews.
When is Madison Reed Hair Color Bar Southlake open?
Madison Reed Hair Color Bar Southlake is open now. It will close at 7:00 p.m.