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Madison Reed Hair Color Bar Southlake
- Hair Salons
- Southlake, TX
About this business
Location details
422 Grand Avenue West, Southlake, TX, 76092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
OMG! I checked in exactly 10mins late to my appt and was told to reschedule. Is there no grace period allowed? I was not aware of that policy, and wasted my time fighting traffic and parking to get there. They had one person working. Apparently the manager was supposed to do my color but she is getting ready to do a blowout so she can't do my root touchup. For a manager, she lacks customer svc skill. In fact, she doesn't seem to care nor does she wants to be there. The girl that checked me in was understanding but it'... read more
Business response:
Hi Bven, thank you for your review. We are so sorry to hear about your recent experience at our Hair Color Bar, we do have 10 minute grace period as stated in your confirmation email when you book the appointment. We would love to assist you with getting a new appointment, please email us at colorcrew@madison-reed.com and we can assist further.
Here is the detailed review! Wow!!! I am surprised, this place is still in the business. I really like their color but their salon was the worst. When I walked in, there was a lady seating at the desk, she asked me my name and looked at the screen. Asked me to wait and she disappeared. Never came back. Another stylist finished her client and came to ask if I was being helped (well, No) . This was the first time I was getting gloss so I wasn't expecting to wash out my whole balayage and turned into something I didn't expect... read more
Business response:
Hi Miss K, thank you for taking the time to send us this feedback. We would like to apologize for your recent experience and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I showed picture of highlights which I really wanted to done it but result was not even close to that
Business response:
Hi Zehra, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I went in to get a full bayalage which I have gotten twice before here. I was told they wouldn't do my hair and I needed to go home and do a deep conditioning treatment for 3 weeks. I have never heard of this before and have been highlighting my hair for 10 years. I sat in the chair for 20 minutes without being helped and then told that I could not get my hair done. It seemed like they just did not want to do my hair. Will not be returning.
Business response:
Hi Jessica, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Please give us a call at 866-817-0814 and we can assist further, Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
From my understanding this woman came in for a quick color, which turned out great but what didn't match that was the customer service. I don't plan on coming back here for a long time because of what a bad taste this left in me. One of the workers was verbally abusing a client that wasn't even hers to yell at her for not knowing to avoid shampoo and conditioner before coloring your hair. The client was noticeably upset for the duration of the appointment following this. I just can't believe how rude they were to a paying cu... read more
Business response:
Hi B Eliza. O, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
From my understanding this woman came in for a quick color, which turned out great but what didn't match that was the customer service. I don't plan on coming back here for a long time because of what a bad taste this left in me. One of the workers was verbally abusing a client that wasn't even hers to yell at her for not knowing to avoid shampoo and conditioner before coloring your hair. The client was noticeably upset for the duration of the appointment following this. I just can't believe how rude they were to a paying cu... read more
Business response:
Hi B Eliza. O, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Do not go there, they didn't even have the courtesy to dry my hair, I had to go to another hat salon after there.
Business response:
Hi Andreza, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Blow outs are not included in color services, so we apologize for any confusion about this. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Worse experience in a so called high end salon. The hair colorist left me and did not attend to me at all even though color was running on my forehead and sides. After the wash they were supposed to dry my hair - I had made an appt for that. But they left me sitting on my own for more than an hour and then I just decided to dry it myself. I was supposed to go to dinner but could not go as my face had hair color everywhere. A bunch of racists I think - as they were attending to white customers while I just sat there.
Business response:
Hi Maya, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I initially booked partial highlights but made it clear in my comments when booking that I was unsure of what I wanted and since there is a color consultation I opted to have that. As stated in my comments when booking I told the stylist I wanted to blend my grays and have a more dimensional natural color. I also let her know that that I did not want highlights that look gold and streaky in my hair. (I even showed her a picture of what I did not want) I instead told her I wanted my hair to be vibrant and dimensional. What I ... read more
Business response:
Hi Margaret, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Southlake
How is Madison Reed Hair Color Bar Southlake rated?
Madison Reed Hair Color Bar Southlake has a 3.7 star rating with 315 reviews.
When is Madison Reed Hair Color Bar Southlake open?
Madison Reed Hair Color Bar Southlake is closed now. It will open tomorrow at 10:00 a.m.